Delta Intellicom

Published On February 3, 2023

Telecom Industry Trends 2023 

A new year means new trends in every industry, and the telecom industry isn’t any different. The telecom industry is dynamic and the reason behind many new technologies. The telecommunications sector is ever-evolving, and 2023 will ...

Published On January 27, 2023

How to Find the Best Phone System for Your Business

Chances are that your phone system is the lifeline of your business. For many industries, the phone is still the #1 way to connect with new and repeat business. And the last few years of upheaval have resulted in a large number of busines...

Published On January 20, 2023

Why Should You Move Your Business Phone System to the Cloud?

In most industries, the phone is the lifeline of your business. Client and customer calls are what keep your business moving from day to day. Without those leads that come in over the phone, much of your business activities would stop. So...

Published On January 13, 2023

3 Reasons VoIP Is the Best Solution for Remote Workers

Remote work is very common today, as many workplaces and employees appreciate the flexibility that it affords them. However, special modifications need to be made to ensure that they are able to securely and easily communicate with you, e...

Published On January 6, 2023

3 Reasons Call Centers Need Call Recording

When a customer calls your business to resolve an issue, place a complaint, or even just place an order, do you have a record of what was said on the phone? While most businesses take notes and have other methods of keeping track of what ...

Published On December 30, 2022

A Primer on PBX Phone Systems

One of the choices that you have to make when setting up any business is how you’re going to handle phone calls. In many cases, small business owners assume that the call volume will be manageable enough that they can just use their...

Published On December 22, 2022

How to Choose the Best VoIP Provider for Your Business

Running a business as smoothly as possible requires finding the best services to partner with. For many businesses these days, that includes picking a business phone system that will meet every one of their organization’s needs. There a...

Published On December 15, 2022

Contact Center Trends Coming in 2023

While we have traditionally denoted the business call center in the past, the fact is that technology has pushed these operations into the realm of contact centers—where communication in all forms takes place. They’re not really cente...

Published On December 9, 2022

How Telecommunication Services Help Businesses

Telecommunication services are used in almost every business these days, and it’s not hard to see why. Analog communications simply don’t have the same utility as telecommunications. Telecommunications use your business network to mak...

Published On December 2, 2022

Business Networking: What is WAN?

Many businesses these days use WAN, or wide area network, for their business networking needs. It’s a great way of sharing data between customers, employees, vendors, and contractors across geographical space because it’s ideal fo...

Published On November 18, 2022

Does Your Small Business Need a Call Center?

Small businesses have to be careful about every penny spent. They simply don’t have the padding in their budget to chase after new services that won’t give them a return. What’s surprising to so many small business owners is that a ...

Published On November 11, 2022

The Many Benefits of Automatic Call Distribution

Your business wants to serve every customer as efficiently as possible. One way to accomplish this is with automatic call distribution (ACD). This system is an effective method of taking incoming calls and directing them to the person who...