A Voice over Internet Protocol (VoIP) system is a great way to improve business operations, cut expenses, and add flexibility to your telephone system. As with all technology, it has been improving and adding new features over the years. So even if you already have a VoIP system integrated into your business setup, it may be a good time to upgrade to take advantage of these updates. Let’s take a look at some of the newest VoIP features available for your business.
Today’s VoIP systems can receive faxes in addition to making calls. Now, you might be thinking, so what? Aren’t faxes an outdated technology? The truth is that a significant number of entities, including businesses, government agencies, and healthcare facilities, still use the fax system to send and receive documents. So if you have any clients who still prefer to use fax, this is one of the new VoIP features that can help you cater to them.
Interactive Voice Response
This feature enables businesses to route calls to the correct client or staff number, reducing the use of cold calling and unwanted calls and saving time and money. By promoting minimal routing calls, employee productivity is increased.
VoIP is one of the best services designed to eliminate robocalls and telemarketers. Spam filters can be implemented that analyze different pieces caller data so you can differentiate between potential callers and telemarketers. These spam filters are just about as effective as the spam filter in your email box. And you can also input numbers for the system to block manually, just in case any manage to slip through the filter. You can even designate certain times that numbers should be blocked!
Network Down Forward
Bandwidth requirements are a big concern for businesses looking to implement VoIP. However, this is not as much of a concern anymore with the development of a feature called network down forward. When this feature is turned on, it allows you to send calls to signal-based mobile devices when the internet is down, guaranteeing that clients and customers can reach you at any time.
Delta Intellicom Can Satisfy All of Your VoIP Needs!
Ready to upgrade your customer and employee experience with the latest VoIP features? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C., Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Google+, Facebook, Twitter, and Pinterest.