For all things Telecommunications

How Cloud-Based Phone Systems Help Your Call Center

cloud based phone systems

A cloud based phone system can improve your call center’s efficiency.

Pleasing customers is the number one priority for nearly every business. Cloud-based phone systems can help to increase your customer satisfaction levels. Because of the efficiency, flexibility, and reliability of a cloud-based phone system it is a great option for any call center. Read on to find out why you should switch to a cloud-based phone system.

The Ease of a Phone Call

Cloud-based phone systems make dealing with phone calls easier and more efficient than ever. This system pleases both the customers and those who are answering the phones. Customers are happy when they don’t have much of a delay while waiting for an agent to answer the phone. With a cloud-based phone system, the agent can very easily switch the method in which they are communicating with a customer. This means that with the click of a button, they can switch from a phone call to an email, or vice versa.

Any Location Around the Globe

The flexibility of a hosted phone system is reliable and convenient. The phone system works at any location. The cloud-based phone system is based in the “cloud”, where your data is saved securely over the internet. This conveniently allows it to be accessed anywhere that has an internet connection. That means that one person could be in Texas, one in London, and one in Tokyo, while still all being connected through their phone system. This eliminates the two major problems for other call centers: waiting time and call abandonment. The load of calls coming into your business can be easily redirected and channelized to reduce wasted time in the call center.

Saving Money with Cloud-Based Phone Systems

Cost efficiency is always important. After all, doesn’t every person and every business strive to save and earn more money? To run a profitable and productive cloud-based phone system, all you really need is internet connection. The cloud is based solely off the internet, so there are no other materials needed! Buying the system itself is also almost always cheaper than buying a traditional phone line system, too.

Get In Touch With Delta Intellicom Today!

Our motto is “All things telecommunications” for a reason–Delta Intellicom has your back when it comes to understanding unified communication and the ins and outs of any phone system.  You can contact us with questions, and we’ll help you work towards implementing this technology into your business. Move into the new world of business and take us with you when you do!

For over 20 years, Delta Intellicom has served the Maryland, Washington DC, Northern Virginia, and Pennsylvania areas in their phone service and data solution needs. By selling high quality products from leading brand names like Avaya, ShoreTel, and Nortel, Delta Intellicom is the only name you need to know when it comes to phone and data services for your business.

To get started with Delta Intellicom, call us today at 1-800-946-3358 or visit our contact page! Follow Delta Intellicom today on Google+, Pinterest, Facebook, and Twitter!

 

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