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Cloud-Based Phone Systems Are More Reliable Than You Think

Monday, December 28th, 2020
Cloud-Based Phone Systems Are More Reliable Than You Think

Here are some of the best ways cloud-based phone systems can prove their utility — more than you may have initially thought.

You might be wondering how to adequately back up all your key files and data for those working remotely. Cloud-based storage solutions are not just dedicated to your computer; they can also be incredibly useful when it comes to your smartphone. The reality is, almost everyone these days has a smartphone with all their vital data on it. Having an effective and efficient place for people to store all of their critical data and make calls from anywhere can make living life from any location convenient and secure. Here are some of the best ways cloud-based phone systems can prove their utility — more than you may have initially thought.

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Major Differences Between Traditional Versus Hosted PBX Solution

Friday, December 18th, 2020
Major Differences Between Traditional Versus Hosted PBX Solution

One area we see a lot of confusion in is the differences between traditional and hosted PBX solutions.

Here at Delta Intellicom, we like to stress the importance of quality communication. It’s something that so many businesses, even successful ones, seem to forget about, in part because it’s a landscape that’s constantly on the move. One area we see a lot of confusion in is the differences between traditional and hosted PBX solutions. It can be a tough decision to find the right PBX system for you, so it’s important that you’re aware of what the major differences between hosted PBX and traditional PBX really are. Read the rest of this entry »

Reasons to Use a Message or Music On Hold

Monday, November 30th, 2020
Reasons to Use a Message or Music On Hold

Providing your customers with a message or music on hold can have significant benefits. Keep reading to learn more!

We’ve all experienced the joys of on-hold music. It’s something to keep you distracted, and sometimes, you may even find yourself humming along. That may be the case, but the psychology behind having music on hold runs much deeper than that. Music and messages on hold were intentionally designed with plenty of science behind them. How do callers react to being put on hold? What understanding can we get about customers and how messages or music on hold impact them? Message or music on hold could be beneficial for you, but it’s important to understand what they really have to offer.

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Could Your Business Use an Overhead Paging System?

Monday, November 16th, 2020
Could Your Business Use an Overhead Paging System?

There are all kinds of businesses that can utilize an overhead paging system. Here are a few industries in which these systems are popular:

If your business has numerous employees or customers, you may be able to benefit from an overhead paging system. These systems can be beneficial for just about any company that fits those first two criteria, though some kinds of businesses benefit more than others. Like any business investment, there’s no universal prescription that makes sense. That’s why it’s important to look at different kinds of businesses and see which ones benefit most from using an overhead paging system.

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Benefits of Using a Scalable Business Phone System

Monday, November 2nd, 2020
Benefits of Using a Scalable Business Phone System

If you’re looking for the right business phone system for your needs, consider one that is scalable and will grow with you.

Think about your onboarding process at your business. Hopefully, it’s as simple as adding new employees into your systems, giving them some keys, and going from there. It’d be counterproductive if you had to replace your system every time you expanded the number of employees you had. Instead, you want something that scales with you, as every business is aiming to grow. Scalable business phone systems allow you to add new phones without taking apart your old system. If you’re looking for the right business phone system for your needs, consider one that is scalable and all the benefits that would come with it.

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Considerations When Purchasing New Business Phone Headsets

Friday, September 18th, 2020
Considerations When Purchasing New Business Phone Headsets

There are some considerations that you absolutely should keep in mind when thinking about purchasing new business phone headsets.

Quality business phone headsets are a necessity. This is because your staff will be using them day in and day out. Ultimately, the efficacy of your phone services depends on having reliable, high-quality phone headsets. Like any decision over what products to buy, there are some guidelines you can follow in order to end up with the result that most closely matches your needs. There are some considerations that you absolutely should keep in mind when thinking about purchasing new business phone headsets. Read the rest of this entry »

Tips for a Smooth Transition to a VoIP System

Saturday, September 5th, 2020
Tips for a Smooth Transition to a VoIP System

A VoIP system is worth upgrading to but you want to keep certain ideas in mind when taking on the transition, otherwise you may experience disruptions or other setbacks.

VoIP, or Voice over Internet Protocol, is just one fantastic way to keep your business modern and competitive. It’s a low-cost solution that offers a heap of benefits, though that doesn’t mean you shouldn’t prepare beforehand when transitioning to an all new system like this. A VoIP system is worth upgrading to but you want to keep certain ideas in mind when taking on the transition, otherwise you may experience disruptions or other setbacks. Read the rest of this entry »

Voice Data Storage for Business Call Recording

Friday, August 7th, 2020
Voice Data Storage for Business Call Recording

If you’ve got your mind set on business call recording but aren’t sure where to start storing those recordings, here’s a rundown for you.

It is quickly becoming abundantly clear that recording business calls can be a useful tool. Call recording allows you to go back and parse through huge amounts of information, which has only gotten easier and more sophisticated as the technology has developed. People used actual backup tapes back in the day, but we all know the drawbacks of physical tapes, which is why so many have switched to storing their business recordings on the cloud. If you’ve got your mind set on business call recording but aren’t sure where to start storing those recordings, we have the rundown for you.

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