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Archive for the ‘ Services Offered ’ Category

What is a Conference Bridge and Why It’s a Must-Have

Friday, February 19th, 2021
A conference bridge is a unique tool that helps to keep your office securely connected from anywhere. Learn more about conference bridge devices here.

Conference bridge devices, as seen here, are a great tool for securely connecting employees from virtually anywhere.

In the age of Zoom, having employees in different areas (of the building, the city, or even the world) is simply no longer the hurdle it used to be. Businesses have long addressed the issue of working together from afar with the business conference call, and this tool remains incredibly useful today. There are times when in-person meetings are impractical or even impossible and video conferencing simply won’t do. All of your employees have telephones at this point, however, and in those cases, it pays for your business to have a conference bridge as part of your business’s phone systems. Read the rest of this entry »

Call Center Phone Headsets: Two Types for Different Needs

Friday, February 12th, 2021
An easy way to improve call center performance is to provide employees with good headsets. Here are two types of headsets to consider for your call center employees.

Providing your call center employees with the headset type that works best for them will help ensure better efficiency and effectiveness.

Call center employees must use headsets in combination with their phone system to make sure they can quickly and accurately record information about their customers or sales leads. This eliminates the need for them to be holding their phone physically in their hand or using speakerphone function, which can distract other call center workers. An easy way to improve call center phone employee performance is to provide them with good headsets. Since they have to wear headsets to be able to work, it is good to be able to choose from different headset types to suit different needs. Here are a few types of headsets to think about for your call center employees.  Read the rest of this entry »

How Video Conferencing Affects Office Culture

Friday, January 29th, 2021
How Video Conferencing Affects Office Culture

Here are some of the most significant impacts of video conferencing on office culture.

These days, we are all using video conference calls more than ever before. But what impact does this have on a company’s culture? The impact of virtual conferencing on a company’s culture is vital for any business owner to understand. The reality is, a company’s culture can have a significant impact on employee engagement, the company’s brand, and many other crucial elements. Providing ways to encourage a positive work environment and embrace collaboration becomes increasingly important when most people are stuck working from home. Here are some of the most significant impacts of video conferencing on office culture.

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Cloud-Based Phone Systems Are More Reliable Than You Think

Monday, December 28th, 2020
Cloud-Based Phone Systems Are More Reliable Than You Think

Here are some of the best ways cloud-based phone systems can prove their utility — more than you may have initially thought.

You might be wondering how to adequately back up all your key files and data for those working remotely. Cloud-based storage solutions are not just dedicated to your computer; they can also be incredibly useful when it comes to your smartphone. The reality is, almost everyone these days has a smartphone with all their vital data on it. Having an effective and efficient place for people to store all of their critical data and make calls from anywhere can make living life from any location convenient and secure. Here are some of the best ways cloud-based phone systems can prove their utility — more than you may have initially thought.

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Major Differences Between Traditional Versus Hosted PBX Solution

Friday, December 18th, 2020
Major Differences Between Traditional Versus Hosted PBX Solution

One area we see a lot of confusion in is the differences between traditional and hosted PBX solutions.

Here at Delta Intellicom, we like to stress the importance of quality communication. It’s something that so many businesses, even successful ones, seem to forget about, in part because it’s a landscape that’s constantly on the move. One area we see a lot of confusion in is the differences between traditional and hosted PBX solutions. It can be a tough decision to find the right PBX system for you, so it’s important that you’re aware of what the major differences between hosted PBX and traditional PBX really are. Read the rest of this entry »

Reasons to Use a Message or Music On Hold

Monday, November 30th, 2020
Reasons to Use a Message or Music On Hold

Providing your customers with a message or music on hold can have significant benefits. Keep reading to learn more!

We’ve all experienced the joys of on-hold music. It’s something to keep you distracted, and sometimes, you may even find yourself humming along. That may be the case, but the psychology behind having music on hold runs much deeper than that. Music and messages on hold were intentionally designed with plenty of science behind them. How do callers react to being put on hold? What understanding can we get about customers and how messages or music on hold impact them? Message or music on hold could be beneficial for you, but it’s important to understand what they really have to offer.

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Could Your Business Use an Overhead Paging System?

Monday, November 16th, 2020
Could Your Business Use an Overhead Paging System?

There are all kinds of businesses that can utilize an overhead paging system. Here are a few industries in which these systems are popular:

If your business has numerous employees or customers, you may be able to benefit from an overhead paging system. These systems can be beneficial for just about any company that fits those first two criteria, though some kinds of businesses benefit more than others. Like any business investment, there’s no universal prescription that makes sense. That’s why it’s important to look at different kinds of businesses and see which ones benefit most from using an overhead paging system.

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Benefits of Using a Scalable Business Phone System

Monday, November 2nd, 2020
Benefits of Using a Scalable Business Phone System

If you’re looking for the right business phone system for your needs, consider one that is scalable and will grow with you.

Think about your onboarding process at your business. Hopefully, it’s as simple as adding new employees into your systems, giving them some keys, and going from there. It’d be counterproductive if you had to replace your system every time you expanded the number of employees you had. Instead, you want something that scales with you, as every business is aiming to grow. Scalable business phone systems allow you to add new phones without taking apart your old system. If you’re looking for the right business phone system for your needs, consider one that is scalable and all the benefits that would come with it.

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