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Archive for the ‘ Services Offered ’ Category

How Scalable Phone Systems Benefit Your Business

Friday, June 24th, 2022
Delta Intellicom Scalable Phone Systems

Scalable phone systems can save you money in the long run and offer the necessary flexibility for your company and its employees.

Scalable phone systems mean always having a functional, efficient system regardless of how many calls you receive or phone lines you need. So, how does your current phone system measure up? If it’s cumbersome to add lines when you need them, or your phones start acting up when you get over a certain number of incoming calls, you should consider revamping your system with a more manageable, scalable phone system. So, what exactly do scalable phone systems look like, and how do they make it easier for your growing business?

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The Difference Between a Key System and a PBX System

Friday, June 17th, 2022
Delta Intellicom Key System

A key service unit, or KSU, is kind of old school but still useful for small businesses that need multiple phone lines.

A telephone system is a vital piece of infrastructure for any modern organization because it connects your business to clients and customers and allows your employees to communicate effectively with each other. A key system and private branch exchange (PBX) are the two primary phone systems used in today’s market. The best option for your business depends on your organization’s size, the number of handsets required, the call volume, and what type of features you need, such as voicemail, conference calls, and advanced call queuing. Here are the core differences between a key system and a PBX system. 

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What are the Benefits of an Overhead Paging System?

Friday, June 10th, 2022
Delta Intellicom Overhead Paging System

An overhead paging system makes it easy to send out important notices while also adding a level of security to your business.

Overhead paging systems can be a great addition to your existing communication and security system, regardless of your business or facility size. These systems are incredibly versatile and can be used for various needs, like interdepartmental notifications in a warehouse or office building, authorized personnel access in a hospital or apartment complex, or even background music in a department or grocery store. So, how can an overhead paging system benefit your business? Here are a few reasons!

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What are the Benefits of Automatic Call Distribution?

Friday, June 3rd, 2022
Delta Intellicom Automatic Call Distribution

Automatic call distribution creates an efficient phone system that can easily connect your callers to the right person.

For businesses that handle a large call volume every day, having an efficient call center is a must. But for your call center to run efficiently, there have to be processes in place to prioritize calls, respond to them, and route them to the right person. One method for doing this is called ACD, or Automatic Call Distribution. If you’ve never heard of automatic call distribution, that’s okay. In short, it is an efficient way to handle a large volume of inbound calls to support your business and ensure that your customers are happy with their call center experience and feel well taken care of. If you think ACD might be the right tool to meet your needs, read on to learn more.

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Strategies to Ensure a Successful Call Center

Thursday, May 26th, 2022
Delta Intellicom Call Center Success

Employing some simple strategies can ensure a successful call center.

These days, operating a successful call center has become more important than ever before. In fact, call centers are essential to a variety of different types of businesses — particularly in 2022 — and onwards as the workplace has significantly shifted in the last couple of years. The reality is, call centers are super beneficial for businesses because they really will be the team that ends up making the work actually happen for your business overall. Ultimately, with a properly operating call center, your business can easily provide optimal customer service thereby boosting your business down the line. Here are the most effective strategies that’ll help your business provide optimal customer service with the assistance of a very successful call center.

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The Difference Between Fixed & Non-Fixed VoIP

Friday, May 20th, 2022
Delta Intellicom Fixed VoIP

Understanding the difference between fixed and non-fixed VoIP numbers can help you determine which will suit your needs.

For many people, knowing the key distinctions between fixed and non-fixed VoIP can be slightly confusing — but the reality is the differences are easier to understand than you might initially think. In fact, the differences between fixed and non-fixed VoIP are not necessarily all that complex overall. The reality is that fixed VoIP phone numbers tend to be located or associated with an account holder’s specific, physical address. Ultimately, the distinction then becomes that a non-fixed VoIP phone number will typically not be fixed to an actual address. That being said, there are some distinctions that should be made between fixed and non-fixed VoIP. Here are the explanations associated with really understanding the difference between the two VoIPs.

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How Call Recording Supports Your Business

Friday, May 13th, 2022
Delta Intellicom Call Recording

Call recording keeps everyone accountable and pinpoints problem areas.

Having call recording support can really be a significant benefit to your existing business. In fact, with many employees still working remotely, there are increasing needs to have the proper implementation of voice recordings in place. The reality is, VoIP phone recordings are often the best recourse for business owners looking to create confidence within their business and excel in the realm of customer service simultaneously. Ultimately, if you don’t have phone recordings then you lack the ability to make sure you are aware of what is happening during these calls. Here are just a few clear benefits associated with VoIP recordings and how they enhance any type of business.

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Is it Time to Replace Your Business Phone System?

Friday, May 6th, 2022
Delta Intellicom Replace Business Phone System

Don’t sacrifice functionality by sticking with an old system. Know when it’s time to replace your business phone system.

If you have ever run a business, you’re familiar with just how far each and every dollar can go. Sometimes a system your business uses gets slow and cumbersome to use, but the fact that it’s already in place outweighs that and you continue to use it to avoid the cost of installing a new system. There comes a time when eventually, that infrastructure is in dire need of upgrading, and that’s true of business phone systems as well. If you’re thinking you may need to replace your business phone system, here are some factors you may want to consider before pulling the trigger.

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