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Archive for the ‘ Services Offered ’ Category

The Main Benefits of Using Call Queuing

Friday, September 17th, 2021
The Main Benefits of Using Call Queuing

Everybody has experienced waiting in a line of a call queue when they contact a customer service or sales rep.

If you have to wait as a customer, you want to know that somebody will be there soon to help you, and a call queue allows you to set your expectations for your callers like this very easily. Everybody has experienced waiting in a line of a call queue when they contact a customer service or sales rep. In fact, most people are now anticipating a long hold before they even dial up a number, which could make them annoyed at the thought of getting in touch with your company. When you are trying to provide a friendly customer experience, annoyance is the worst emotion you want your customers to feel. This is where call queuing comes in. Read on to learn all about it and how it can help your company!

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Everything to Know About Power over Ethernet

Thursday, September 9th, 2021
Everything to Know About Power over Ethernet

Our experts discuss in fine detail what you need to know about Power over Ethernet.

What if we let you know that it was actually possible to send electricity through an Ethernet cable to power another device or devices? Would you really believe us? You should because that is precisely what Power over Ethernet, or PoE, does. There is a lot to learn about PoE, including what it is, how it operates, and more. Our experts discuss in fine detail what you need to know about Power over Ethernet. If you are curious and looking for a bit more information, we have got you covered. Read on to learn more about Power over Ethernet!

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The Main Reasons VoIP Phone Systems are Wonderful for Business

Friday, September 3rd, 2021
The Main Reasons VoIP Phone Systems are Wonderful for Business

VoIP is a modern telephone solution that gives companies better flexibility in how they can do business over the phone.

Each year, businesses dole out millions of dollars to traditional phone companies for the privilege of placing some calls over landlines. It is a deeply entrenched system, all built upon a century of business. However, there is an easier way to do business, one that provides better functionality, more features, and better customization. VoIP is a modern telephone solution that gives companies better flexibility in how they can do business over the phone. Today’s businesses rely heavily on their phone systems for more than just internal communication. Instead, most are looking for phone systems that can be their customer or support teams’ primary communication tool. Modern VoIP solutions are up to the task. Read on to learn all about the technology and the advantages of VoIP solutions.

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How Artificial Intelligence is Helping Telecommunications

Friday, August 6th, 2021
How Artificial Intelligence is Helping Telecommunications

How is AI intertwined with the growth of the telecommunications industry?

Backed by rapidly developing technology, the telecommunications field is one area where we’re seeing unprecedented growth. It doesn’t seem to be slowing down either, with big changes coming in terms of mobile networks and the Internet of Things (IoT). While many factors are causing this telecom boom, one that can’t be underlooked is the growth of artificial intelligence within this field. How is AI intertwined with the growth of the telecommunications industry? Let’s take a look.

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The Hidden Secret of Hosted Phone Solutions

Thursday, May 20th, 2021
delta intellicom hosted phone solutions

What is the secret of hosted phone solutions? Read this to find out!

When you are in the market for a commercial phone system, there’s a lot of technical lingo thrown around that can be quite confusing to the average buyer. For example, when you begin your search for an installation plan for your new phone systems or for setting up your own contact center, you will likely be recommended a variety of hosted phone solutions. But to someone who is not well versed in the telecommunications industry, you probably don’t even know what that really means, much less what your options are. Well, Delta Intellicom is here to tell you a little secret about hosted phone solutions– almost all varieties perform the exact same function. Take some time to learn about the world of hosted phone solutions for your business before jumping in on a purchase.  Read the rest of this entry »

What is a Conference Bridge and Why It’s a Must-Have

Friday, February 19th, 2021
A conference bridge is a unique tool that helps to keep your office securely connected from anywhere. Learn more about conference bridge devices here.

Conference bridge devices, as seen here, are a great tool for securely connecting employees from virtually anywhere.

In the age of Zoom, having employees in different areas (of the building, the city, or even the world) is simply no longer the hurdle it used to be. Businesses have long addressed the issue of working together from afar with the business conference call, and this tool remains incredibly useful today. There are times when in-person meetings are impractical or even impossible and video conferencing simply won’t do. All of your employees have telephones at this point, however, and in those cases, it pays for your business to have a conference bridge as part of your business’s phone systems. Read the rest of this entry »

Call Center Phone Headsets: Two Types for Different Needs

Friday, February 12th, 2021
An easy way to improve call center performance is to provide employees with good headsets. Here are two types of headsets to consider for your call center employees.

Providing your call center employees with the headset type that works best for them will help ensure better efficiency and effectiveness.

Call center employees must use headsets in combination with their phone system to make sure they can quickly and accurately record information about their customers or sales leads. This eliminates the need for them to be holding their phone physically in their hand or using speakerphone function, which can distract other call center workers. An easy way to improve call center phone employee performance is to provide them with good headsets. Since they have to wear headsets to be able to work, it is good to be able to choose from different headset types to suit different needs. Here are a few types of headsets to think about for your call center employees.  Read the rest of this entry »

How Video Conferencing Affects Office Culture

Friday, January 29th, 2021
How Video Conferencing Affects Office Culture

Here are some of the most significant impacts of video conferencing on office culture.

These days, we are all using video conference calls more than ever before. But what impact does this have on a company’s culture? The impact of virtual conferencing on a company’s culture is vital for any business owner to understand. The reality is, a company’s culture can have a significant impact on employee engagement, the company’s brand, and many other crucial elements. Providing ways to encourage a positive work environment and embrace collaboration becomes increasingly important when most people are stuck working from home. Here are some of the most significant impacts of video conferencing on office culture.

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