In the age of Zoom, having employees in different areas (of the building, the city, or even the world) is simply no longer the hurdle it used to be. Businesses have long addressed the issue of working together from afar with the business conference call, and this tool remains incredibly useful today. There are times when in-person meetings are impractical or even impossible and video conferencing simply won’t do. All of your employees have telephones at this point, however, and in those cases, it pays for your business to have a conference bridge as part of your business’s phone systems. Read the rest of this entry »
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Call center employees must use headsets in combination with their phone system to make sure they can quickly and accurately record information about their customers or sales leads. This eliminates the need for them to be holding their phone physically in their hand or using speakerphone function, which can distract other call center workers. An easy way to improve call center phone employee performance is to provide them with good headsets. Since they have to wear headsets to be able to work, it is good to be able to choose from different headset types to suit different needs. Here are a few types of headsets to think about for your call center employees. Read the rest of this entry »
These days, we are all using video conference calls more than ever before. But what impact does this have on a company’s culture? The impact of virtual conferencing on a company’s culture is vital for any business owner to understand. The reality is, a company’s culture can have a significant impact on employee engagement, the company’s brand, and many other crucial elements. Providing ways to encourage a positive work environment and embrace collaboration becomes increasingly important when most people are stuck working from home. Here are some of the most significant impacts of video conferencing on office culture.
You might be wondering how to adequately back up all your key files and data for those working remotely. Cloud-based storage solutions are not just dedicated to your computer; they can also be incredibly useful when it comes to your smartphone. The reality is, almost everyone these days has a smartphone with all their vital data on it. Having an effective and efficient place for people to store all of their critical data and make calls from anywhere can make living life from any location convenient and secure. Here are some of the best ways cloud-based phone systems can prove their utility — more than you may have initially thought.
Here at Delta Intellicom, we like to stress the importance of quality communication. It’s something that so many businesses, even successful ones, seem to forget about, in part because it’s a landscape that’s constantly on the move. One area we see a lot of confusion in is the differences between traditional and hosted PBX solutions. It can be a tough decision to find the right PBX system for you, so it’s important that you’re aware of what the major differences between hosted PBX and traditional PBX really are. Read the rest of this entry »
If your business has numerous employees or customers, you may be able to benefit from an overhead paging system. These systems can be beneficial for just about any company that fits those first two criteria, though some kinds of businesses benefit more than others. Like any business investment, there’s no universal prescription that makes sense. That’s why it’s important to look at different kinds of businesses and see which ones benefit most from using an overhead paging system.
Think about your onboarding process at your business. Hopefully, it’s as simple as adding new employees into your systems, giving them some keys, and going from there. It’d be counterproductive if you had to replace your system every time you expanded the number of employees you had. Instead, you want something that scales with you, as every business is aiming to grow. Scalable business phone systems allow you to add new phones without taking apart your old system. If you’re looking for the right business phone system for your needs, consider one that is scalable and all the benefits that would come with it.