Telecommunications isn’t just about the technology in your hand; it’s about how you can use them effectively to generate business, facilitate meetings, and foster business relationships. Keeping these abilities in mind will help you secure the deal, impress a new client, and improve the quality of the services or products that you provide. Follow this guide for improving your telecommunication abilities.
Be careful not to rush or speak too low — those are the easiest ways to be misunderstood while speaking over the phone or via video conferencing. Be careful to speak slowly and articulate each part of the words that you’re saying. If you’re working in an office area where you’re worried about your volume, close your door or take the call in a more private area if one is available.
Maintain Energy and Use Body Language
You’d be surprised how effective energy and body language are at helping you get your message across, even while using telecommunication. Maintaining energy in your voice conveys the message of interest and enthusiasm, which are then enhanced by body language. Body language will help increase your energy while taking over the phone but, during video conferencing, it shows your enthusiasm as well. Sit in an upright position to project confidence and professionalism.
There’s nothing worse than participating in an important business call and zoning out or getting distracted by other things in your environment. That’s why it’s important to make sure that you listen attentively to the people on the other end of the line. If necessary, take notes to refer to when it’s your turn to respond. Also, be careful not to interrupt and, if necessary, ask questions to ensure that you have a full understanding of what is being said.
Staying focused on the conversation goes hand-in-hand with attentive listening. Do your best to keep up with the conversation, especially when a few people are involved in the call. Take notes and ask questions to reiterate your interest and involvement in what is being discussed. Do more listening than talking and ask for, or prepare, a plan of action to follow up after the end of the conversation.
Delta Intellicom for Your Telecommunication Needs
Ready for your VoIP project? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Google+, Facebook, Twitter, and Pinterest.