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Posts Tagged ‘ better customer service ’

Three Ways to Evaluate Call Center Service

Thursday, April 22nd, 2021
delta intellicom call center services

Having happy call center employees is one way to make your evaluation results more favorable.

There’s the age-old saying that businesses tend to oblige to in most situations: “The customer is always right.” While every business owner strives to make the customer as satisfied as possible, there will always be problems that arise with any transaction. A call center is a great solution when it comes to maintaining a positive customer-business relationship and is one of the better ways of obtaining repeat, loyal customers. However, even a call center is not a foolproof way of maintaining customer satisfaction. After all, all customer service employees are only human and can make mistakes. But sometimes, it is the call center itself that can cause its own problems if not properly evaluated every so often. Evaluation of a call center can help to identify problems before they happen again. Here are some ways you can take action to evaluate the performance of your call center to alleviate any potential issues before they happen. Read the rest of this entry »

Why You Should Switch To A Cloud Based Phone System

Friday, October 13th, 2017
Why You Should Switch To A Cloud Based Phone System

Keep your business current and switch to a cloud based phone system!

Are you a small business owner? Are you happy with your phone system or do you think it is time for an upgrade? From a business perspective, a cloud based phone system is a wise investment because of how it will benefit your business. With that said, here are a few reasons why you switch your business over to a cloud based phone system! Read the rest of this entry »