For all things Telecommunications

Posts Tagged ‘ business phone calls ’

How Call Recording Supports Your Business

Friday, May 13th, 2022
Delta Intellicom Call Recording

Call recording keeps everyone accountable and pinpoints problem areas.

Having call recording support can really be a significant benefit to your existing business. In fact, with many employees still working remotely, there are increasing needs to have the proper implementation of voice recordings in place. The reality is, VoIP phone recordings are often the best recourse for business owners looking to create confidence within their business and excel in the realm of customer service simultaneously. Ultimately, if you don’t have phone recordings then you lack the ability to make sure you are aware of what is happening during these calls. Here are just a few clear benefits associated with VoIP recordings and how they enhance any type of business.

Read the rest of this entry »

The Main Benefits of Call Recording to Businesses

Friday, October 1st, 2021
The Main Benefits of Call Recording to Businesses Delta Intellicom

Sometimes call center agents may be having areas that they need to improve

Today businesses are in the run to improve, if not invent, new ways to engage and satisfy their customers owing to increased competition. Telephone communication has remained a great way for businesses and customers to engage one another. Telephone communication has, however, had some challenges. For instance, some decisions cannot be made by customer care executives but need the attention of the top management. These changes necessitated the improvement of business calls to include a feature of call recording. Although call recording is a great communication feature, many companies overlook its benefits. This blog post compiles the main advantages of call recording to businesses

Read the rest of this entry »

Headsets As Essential Business Assets 

Friday, September 24th, 2021
Headsets As Essential Business Assets Delta Intellicom

Digital phones and voice-over IP have become the convenient new method for telecom business.

If you’re in a business that’s best handled over telephones, you must have already run across an issue that is fundamentally built into the workload: holding a phone all day, every day. It’s a pain, and there’s no easy way to do it. Corded or cordless, smartphone or rotary, phone-based jobs all have to overcome the physical hurdle of managing an entire day of speaking into a device.

The obvious solution lies in headsets. Headset technology has advanced considerably for phones since the very inception of phones. Even telephone line operators in the 50s and 60s had headsets. It’s not new. It’s just gotten better and better over time. In this blog, you’ll the benefits of using headsets as an essential part of the business.

Prevent Physical Pain

Headsets prevent arm pain, neck pain, shoulder pain, and many other work-stopping issues from developing in employees. Not even heavy lifting labor jobs have to hold their tools to their head for hours at a time. It’s just not done, physically. Telephone operators now have a wide range of tools and resources at their disposal that can make the job much more accessible and lead to far more minor work-related injuries.

Wired headsets come from a wide variety of manufacturers and can be equipped to work with any phone system – or any computer system. Digital phones and voice-over IP have become the convenient new method for telecom business. Phones can be directly connected to headsets, allowing for maximum convenience of a hands-free model or computers with their onboard sound hardware.

Easy To Use

Wireless headsets remove the hassle of being tethered to one spot all day with minimal movement. They can be rechargeable or battery-powered and are generally highly lightweight. Headsets can also come in minimalist one-ear models with a single slim microphone or have a more comfortable over-ear padding that provides comfort and convenience.

Phone technology has been updated considerably since the advent of telecom services. There is no reason not to edit with it. Choose higher-quality devices to produce higher-quality services and turnaround for your team.

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.



Is Call Recording Right for My Business?

Friday, March 2nd, 2018
Is Call Recording Right for My Business?

Call recording may be able to benefit your company!

It’s important that when you’re setting the budget for your business that you have a clear picture of how you’ll benefit from each system in which you choose to invest your resources. Call recording is one communication feature that will enhance the way your representatives interact with your clients, customers, and business partners, but do you need it? Check out these factors for considering if call recording is right for your business. Read the rest of this entry »