If you’re in the market for a new business phone system, you’re likely already aware of just how many options there are. The market is saturated with different options for phones and communication devices, and it can be challenging to wade through them all. Fortunately, at Delta Intellicom, we have the experience to help you sort through the details you need and the ones you can skip. Today, we’ll discuss a few of the factors you should consider before you purchase a new business phone system.Read the rest of this entry »
Posts Tagged ‘ business phone systems ’
In today’s workforce, accessibility is high on everyone’s priority list. With technology the way it is, people do not want to be limited to where and when they can work. With cloud based systems, workers are given all kinds of freedom to get their jobs done. In many ways, this type of phone system is superior to others systems on the market. Here are some of the benefits of a cloud based phone system and why you should consider getting one for your business. Read the rest of this entry »
A Voice over Internet Protocol (VoIP) system is a great way to improve business operations, cut expenses, and add flexibility to your telephone system. As with all technology, it has been improving and adding new features over the years. So even if you already have a VoIP system integrated into your business setup, it may be a good time to upgrade to take advantage of these updates. Let’s take a look at some of the newest VoIP features available for your business. Read the rest of this entry »
We have seen before why having a good phone system is important for businesses. Hospitals have a particular need for good communication systems. It is crucial for hospitals to have an open line of communication with patients and get a reliable connection with fellow practitioners. Having an up to date phone system will eliminate unnecessary hurdles like these. Read the rest of this entry »
Good businesses care deeply about each and every interaction they have with their customers. No matter who answers your phones, you should always deliver a clear and concise message. Think of your phone as another entryway into your business. Making sure your calls are answered in a timely, professional manner can make all the difference when it comes to keeping or losing business. That’s why call recording is essential for any business. Call recording enables business owners the unique ability to review calls and assure that their message, service and attitude is presented appropriately to their customers.
In some states you must assure that all parties are aware that a call recording is in progress. The best strategy here is to play it safe and announce that all calls are going to be recorded for quality and accuracy purposes. For incoming calls this can be done simply with an automatically played message. For outbound calls, you will need to make the other party aware of the recording ahead of time.
Listening to calls live can also be incredibly advantageous. Monitoring a call will enable you to take action immediately to correct a problem or gain an overall picture of your call center. Many hosted service providers also feature an ability to join calls while they are in progress, allowing you the flexibility to correct problems fast.
There are a number of strategies you can take for your business to accomplish call recording. A physical recording device can be used in conjunction with a single phone. This is ideal if you only have certain phones that need to be recorded. Premier phone systems typically offer call recording services built in, or you can use a hosted phone service. Regardless of how you set up your call recording, your business stands to gain a lot from this ability.
Get In Touch With Delta Intellicom Today!
Our motto is “All things telecommunications” for a reason–Delta Intellicom has your back when it comes to understanding unified communication and the ins and outs of any phone system. You can contact us with questions, and we’ll help you work towards implementing this technology into your business. Move into the new world of business and take us with you when you do!
For over 20 years, Delta Intellicom has served the Maryland, Washington DC, Northern Virginia, and Pennsylvania areas in their phone service and data solution needs. By selling high quality products from leading brand names like Avaya, ShoreTel, and Nortel, Delta Intellicom is the only name you need to know when it comes to phone and data services for your business.
Pleasing customers is the number one priority for nearly every business. Cloud-based phone systems can help to increase your customer satisfaction levels. Because of the efficiency, flexibility, and reliability of a cloud-based phone system it is a great option for any call center. Read on to find out why you should switch to a cloud-based phone system. Read the rest of this entry »
While some believe that landlines are becoming obsolete with the rise of mobile and online telecommunication solutions, there are actually a number of reasons why landline telephones should still be embraced by your business. Here are a few things you should consider before you ditch the cord. Read the rest of this entry »
Every so often, the news will tell us of a new case of hackers gaining access to private and sensitive information. Most often, we hear about these hacks taking place through computers and credit card machines. While these hacks are serious, it is also important to realize your business could be hacked another way, through your phone system. Hackers can gain access to your phone lines and voicemails and cause serious damage to your business by doing so. In order to protect your phone system from harmful hackers, consider the following tips: