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Important Uses for an Overhead Paging System

Thursday, March 25th, 2021

Classrooms, lecture halls, and meeting rooms are great places to consider installing an overhead paging system.

Have you ever been inside a building and noticed a small, grate-like mechanism on the ceilings or near the fire alarm? It was likely an overhead paging system or a way to communicate with a central control center. Many businesses and facilities already use an overhead paging system; you probably just haven’t seen them in action. Most of the time, they are used as a one-way communication measure to announce emergencies throughout the building, such as fire alarms. But, there are more reasons than just emergencies to install an overhead paging system to your business. Here are a few alternate uses of an overhead paging system that can be useful to your business or facility. Read the rest of this entry »

How to Assess Your Call Center’s Performance

Friday, January 8th, 2021

When it comes time to assess how your call center is performing, track these factors.

Your call center is likely one of the biggest drivers of your business. Even if you don’t use the call center to generate new business, a well-run and professional call center is the best way to retain business through good customer service that builds trust. When it comes time to assess how your call center is performing, there are several KPI’s, or Key Performance Indicators, that you should be tracking. Read the rest of this entry »

How Traditional Phone Systems Could Be Holding Your Business Back

Friday, October 16th, 2020

Traditional phone systems can’t help your business keep up today’s demands.

Despite the emerging new technologies, many small businesses have yet to catch up with the times and make use of the exciting new telecommunication technologies. If your business office or company still uses traditional phone systems for your business operations, you may be missing out on things like Voice Over IP (VoIP), robust phone software, or cloud-based call handling. Let’s look at a few ways traditional phone systems might just be holding you and your business back. Read the rest of this entry »

Cloud Call Center Versus On-Premise Call Center

Friday, July 17th, 2020

Whether you’re evaluating your call center’s efficiency or thinking of upgrading key pieces of equipment, understanding the differences between a cloud call center and an on-premise call center is essential.

Whether you’re evaluating your call center’s efficiency or thinking of upgrading key pieces of equipment, understanding the differences between a cloud call center and an on-premise call center is essential. Knowing the difference can help you come to more accurate conclusions about your business and equipment. Let us examine some key differences between cloud call centers and on-premise call centers. Read the rest of this entry »

How Many Lines Does My Business Phone System Need?

Friday, July 3rd, 2020

Eventually, any business needs to begin to think about upgrading or entirely replacing their phone system. Part of this is determining just how many lines you’ll need.

Just about every business has a phone system in place these days. A business phone system is so commonplace that it’s actually pretty alarming to customers when they try to contact a business with no phone number. Eventually, any business needs to begin to think about upgrading or entirely replacing their phone system. Part of this is determining just how many lines you’ll need. If you’re looking for how to determine the number of lines your business phone system needs, you’re in the right place. Read the rest of this entry »

Telecommunication Services and Worker Productivity

Friday, February 7th, 2020

Telecommunication services set your workers up for success! Read all about it here.

If you’re invested in growing your business and facilitating worker productivity, you need to use the right kinds of telecommunication services. Telecommunication services range from providing hardware, maintaining your voice and data systems, and managing your wired devices, and more. When these services, such as those that Delta Intellicom can offer your business, are working to maintain your telecommunication infrastructure, your employees can do their jobs better to enhance their productivity. Read the rest of this entry »

The Difference Between a Call Center and a Contact Center

Friday, January 24th, 2020

Knowing the difference between a call center and contact center can help you determine which solution can better serve your business.

Many people tend to confuse a call center and a contact center for the same thing. While some of the expected duties and functions overlap, these two settings are not the same and operate differently from each other. There are inherent differences in the methods of customer interaction, and therefore, a difference in the communication experience. Keep reading to understand the difference between a call center and a contact center. Read the rest of this entry »

Tips for Setting Up a Business Voicemail

Friday, January 3rd, 2020

Does your business voicemail need an update? Check out our tips!

Your company’s success may hinge on making high-quality or high-volume calls. In that case, we have various solutions, such as predictive dialer and reliable phone system equipment, to support your business efforts.

However, many businesses are also expected to take and answer thousands of calls. The way these incoming calls get addressed impacts customers’ and business partners’ impression of your company. Your business may use automatic call distribution centers or simultaneous ring features to help manage the call volume, and get callers the assistance they need. However, don’t underestimate the power of the business voicemail. Setting up a pleasant and helpful business voicemail message goes a long way in managing caller satisfaction and your brand reputation. Read the rest of this entry »

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