Just about every business has a phone system in place these days. A business phone system is so commonplace that it’s actually pretty alarming to customers when they try to contact a business with no phone number. Eventually, any business needs to begin to think about upgrading or entirely replacing their phone system. Part of this is determining just how many lines you’ll need. If you’re looking for how to determine the number of lines your business phone system needs, you’re in the right place. Read the rest of this entry »
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If you’re invested in growing your business and facilitating worker productivity, you need to use the right kinds of telecommunication services. Telecommunication services range from providing hardware, maintaining your voice and data systems, and managing your wired devices, and more. When these services, such as those that Delta Intellicom can offer your business, are working to maintain your telecommunication infrastructure, your employees can do their jobs better to enhance their productivity. Read the rest of this entry »
Many people tend to confuse a call center and a contact center for the same thing. While some of the expected duties and functions overlap, these two settings are not the same and operate differently from each other. There are inherent differences in the methods of customer interaction, and therefore, a difference in the communication experience. Keep reading to understand the difference between a call center and a contact center. Read the rest of this entry »
Your company’s success may hinge on making high-quality or high-volume calls. In that case, we have various solutions, such as predictive dialer and reliable phone system equipment, to support your business efforts.
However, many businesses are also expected to take and answer thousands of calls. The way these incoming calls get addressed impacts customers’ and business partners’ impression of your company. Your business may use automatic call distribution centers or simultaneous ring features to help manage the call volume, and get callers the assistance they need. However, don’t underestimate the power of the business voicemail. Setting up a pleasant and helpful business voicemail message goes a long way in managing caller satisfaction and your brand reputation. Read the rest of this entry »
Today’s smartphones are highly capable of many tasks; you can probably start and run a business using just a smartphone. You and your small team may have fared with personal phones when starting your small business. However, you can’t go on professionally servicing your clients or efficiently collaborating with coworkers without a more sophisticated, dedicated business phone system. It’s like starting a successful home business but not moving into a bigger office as you prosper. Every growing business will need upgrades. As your small business grows, so does your team, clients, and overall business needs, including a business phone system to support that growth. Read the rest of this entry »
Constant and effective communication between business team members is necessary for their success. Using the right telecommunication tools helps keep teams connected and current. Several businesses hold regular team meetings or conferences to keep everyone in the loop and gauge progress. Conference bridge easily facilitates the meeting for all, better than the traditional conference call. Learn more about what a conference bridge is and how it can be a smart business solution for your company’s success. Read the rest of this entry »
Uptime in the telecommunications world is of the utmost importance. It is a metric used to measure the performance and reliability of service. For businesses that rely heavily on phone systems, such as call centers and contact centers, achieving a high uptime is critical to their operations. In fact, some of the common causes of downtime to phone systems include human error, equipment failure, and power outages. Keep reading to understand the impacts of uptime on any business, and use these tips to improve your phone system’s uptime.
While modern work environments focus on making use of fast internet connections, computers, and reliable phone systems, we can’t forget to mention the fax machine. Of course, many believe this piece of technology is outdated; the emergence of hosted cloud-based eFax services doesn’t seem to drum up too much excitement among business owners. Today, we’re here to bust three myths about faxing and using eFax in the business setting. Hopefully, then you can see the ways using an eFax service can benefit your business operations, whatever they may be. Read the rest of this entry »