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Posts Tagged ‘ call center ’

Call Center Phone Headsets: Two Types for Different Needs

Friday, February 12th, 2021
An easy way to improve call center performance is to provide employees with good headsets. Here are two types of headsets to consider for your call center employees.

Providing your call center employees with the headset type that works best for them will help ensure better efficiency and effectiveness.

Call center employees must use headsets in combination with their phone system to make sure they can quickly and accurately record information about their customers or sales leads. This eliminates the need for them to be holding their phone physically in their hand or using speakerphone function, which can distract other call center workers. An easy way to improve call center phone employee performance is to provide them with good headsets. Since they have to wear headsets to be able to work, it is good to be able to choose from different headset types to suit different needs. Here are a few types of headsets to think about for your call center employees.  Read the rest of this entry »

How to Assess Your Call Center’s Performance

Friday, January 8th, 2021
How to Assess Your Call Center’s Performance

When it comes time to assess how your call center is performing, track these factors.

Your call center is likely one of the biggest drivers of your business. Even if you don’t use the call center to generate new business, a well-run and professional call center is the best way to retain business through good customer service that builds trust. When it comes time to assess how your call center is performing, there are several KPI’s, or Key Performance Indicators, that you should be tracking.  Read the rest of this entry »

How a Call Center Can Help Your Small Business

Friday, October 23rd, 2020
How a Call Center Can Help Your Small Business

Here are three ways a small business like yours could benefit from using a call center.

A call center is a dedicated resource for managing calls made to and from your customers on behalf of your business. Indeed, many people have the idea that large corporations need call centers to support their operations, while smaller businesses are expected to handle their callers with their business-scale telephone system. Small businesses should consider upgrading their telecommunication efforts to incorporate a call center system for their company. Here are three ways a small business like yours could benefit from using a call center. Read the rest of this entry »

3 Strategies for Contact Center Success

Friday, August 14th, 2020
3 Strategies for Contact Center Success

Having a successful contact center means your agents can play a more proactive role in establishing meaningful connections with your leads, and hopefully, convert to customers!

When your business uses a contact center for customer interactions, you open your company to more opportunities to create a positive brand experience for those customers. Having a successful contact center means your agents can play a more proactive role in establishing meaningful connections with your leads, and hopefully, convert to customers! There are certain strategies your contact center can use to enhance the call experience for your customers or help managers identify areas for improvement. In the following, we’ll examine three strategies for better contact center success. Read the rest of this entry »

How To Improve Call Center Agent Productivity

Friday, July 31st, 2020
How To Improve Call Center Agent Productivity

A significant impact on how well a call center agent works is how well the technology at their fingertips works.

Many businesses would agree the core of their success comes down to one thing: employee productivity. This can seem like an overwhelming task, and it can be hard to figure out how to best improve the productivity of the agents and employees of your call center. But if done correctly, your employees can and will improve across the board. Many call centers would agree that appropriate technology is vital to the success of employees and, therefore, the call center business as a whole. Read the rest of this entry »

Cloud Call Center Versus On-Premise Call Center

Friday, July 17th, 2020
Cloud Call Center Versus On-Premise Call Center

Whether you’re evaluating your call center’s efficiency or thinking of upgrading key pieces of equipment, understanding the differences between a cloud call center and an on-premise call center is essential.

Whether you’re evaluating your call center’s efficiency or thinking of upgrading key pieces of equipment, understanding the differences between a cloud call center and an on-premise call center is essential. Knowing the difference can help you come to more accurate conclusions about your business and equipment. Let us examine some key differences between cloud call centers and on-premise call centers. Read the rest of this entry »

3 Emerging Trends in Call Centers

Friday, May 8th, 2020
3 Emerging Trends in Call Centers

New technologies expand the boundaries of what we thought would be present in the data and telecommunications field. Here are a few of these emerging trends that are transforming call centers.

Today, technology is evolving rapidly in almost all fields of the commercial world. It is no longer sufficient to simply have the best call service software or the best wiring equipment at call centers. In fact, new technologies expand the boundaries of what we thought would be present in the data and telecommunications field. Let’s discuss a few of these emerging trends that are transforming call centers. Read the rest of this entry »

Improve Call Center Customer Experience

Saturday, April 11th, 2020
Improve Call Center Customer Experience

How can call centers deliver a better customer experience? A bit of strategic thinking and technological upgrades can go a long way.

A business sets themselves apart from their competitors by delivering high satisfaction through customer experience. A customer’s feeling of satisfaction when they walk away after being serviced can be a direct indicator of if they choose to return to your business instead of seeking out your competitors. For this reason, customer experience should be at the forefront of all business owners’ minds. Investing in new technologies can help a company’s call center procure better customer experience. Read the rest of this entry »