For all things Telecommunications

Posts Tagged ‘ call center ’

4 Benefits of Call Recording Software

Friday, September 13th, 2019
4 Benefits of Call Recording Software
Here are four benefits of business phone systems with call recording features.

Whether your company uses phones for customer service, business-to-business transactions, or internal communication, call recording is an incredibly valuable feature. When employees speak to coworkers, customers, or clients on the phone, small yet essential details can get lost in the conversation. Call recording allows employees to refer back to discussions for training purposes, improved recordkeeping, and more. Businesses in any sector can benefit from a phone system with call recording capabilities. Here are four benefits of business phone systems with call recording features.

Read the rest of this entry »

How Automatic Call Distribution Improves Customer Service

Friday, September 6th, 2019
How Automatic Call Distribution Improves Customer Service
Here are some of the ways automatic call distribution improves customer service.

Automatic call distribution, or the process of routing incoming calls to the most suitable agent available, is a tool that allows businesses and contact centers to ensure that callers are directed to someone who can provide them with the most appropriate help. But what is it about automatic call distribution that makes it such a crucial part of excellent customer service? When you’re relying on a contact center to conduct customer service, it’s essential to ensure your customers are getting the best possible help. Here are some of the ways automatic call distribution improves customer service.

Read the rest of this entry »

3 Useful Tools for Contact Centers

Friday, August 2nd, 2019
contact center
Here are three exciting tools that can help your contact center excel.

Last week we discussed the essential pieces of telecommunications technology necessary for call centers. This week, we are delving into the needs of the call center’s hip younger brother: the contact center. Contact centers are like call centers in that they bridge the communication gap between consumers and corporations, but contact centers have a 21st-century twist. Where call centers primarily rely on phone calls, contact centers open things up to text and video communication through email, instant messaging, and video chat. Here are three exciting tools that can help your contact center excel. 

Read the rest of this entry »

4 Must-Have Pieces of Call Center Equipment

Wednesday, July 24th, 2019
call center
Read on to learn more about four must-have pieces of equipment for any call center.

All businesses have telecommunication technology needs, but the needs of call centers can be exceptional. Headsets, recording software, and other specialized equipment are industry standards that can help your call center operate more efficiently. Meeting the technological demands of a call center can be overwhelming, but sticking to a set list of equipment and software types can help you narrow down your product search. Read on to learn more about four must-have pieces of equipment for any call center.

Read the rest of this entry »