
A critical aspect of all call centers is call recording—it improves the experience for employees and customers.
When a customer calls your business to resolve an issue, place a complaint, or even just place an order, do you have a record of what was said on the phone? While most businesses take notes and have other methods of keeping track of what was discussed, there is no substitute for call recording. What are some of the reasons why every call center should have accurate and affordable call recording services?