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Posts Tagged ‘ call center ’

3 Reasons Call Centers Need Call Recording

Friday, January 6th, 2023
Delta Intellicom Call Recording

A critical aspect of all call centers is call recording—it improves the experience for employees and customers.

When a customer calls your business to resolve an issue, place a complaint, or even just place an order, do you have a record of what was said on the phone? While most businesses take notes and have other methods of keeping track of what was discussed, there is no substitute for call recording. What are some of the reasons why every call center should have accurate and affordable call recording services?

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Contact Center Trends Coming in 2023

Thursday, December 15th, 2022
Delta Intellicom Contact Center Trends 2023

Businesses should consider taking advantage of these contact center trends to increase customer satisfaction and ease of communication.

While we have traditionally denoted the business call center in the past, the fact is that technology has pushed these operations into the realm of contact centers—where communication in all forms takes place. They’re not really centers anymore, either. Rather than being stationed in a facility, contact centers are now disbursed across the globe as remote work continues to be a preferred method for many businesses. There are a few notable contact center trends expected to take off in 2023.

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Does Your Small Business Need a Call Center?

Friday, November 18th, 2022
Delta Intellicom Small Business Call Center

Having a call center for your small business can greatly improve customer satisfaction and increase the productivity of your business.

Small businesses have to be careful about every penny spent. They simply don’t have the padding in their budget to chase after new services that won’t give them a return. What’s surprising to so many small business owners is that a call center can be a way to grow their business.

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The Many Benefits of Automatic Call Distribution

Friday, November 11th, 2022
Delta Intellicom Automatic Call Distribution

Automatic call distribution is critical for keeping your business or call center running smoothly and maintaining customer satisfaction.

Your business wants to serve every customer as efficiently as possible. One way to accomplish this is with automatic call distribution (ACD). This system is an effective method of taking incoming calls and directing them to the person who is best able to meet the caller’s needs, whether that is someone in the sales department or the help desk.

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5 Ways to Handle High Call Volume

Friday, August 26th, 2022
Delta Intellicom High Call Volume

A call center experiencing high call volume is stressful for both employees and customers, but there are strategies to make it easier on everyone.

A high call volume is when a company has a 10% increase in calls above its usual volume. If you want your call center to thrive, it’s best to utilize the best strategies to handle a high call volume is a must. It threatens your reputation and bottom line when a client or customer is on hold for too long. Some customers are willing to wait, but the truth is that they become frustrated after about two-three minutes. Fortunately, any business can manage high call volume. Here are five ways you and your team can do so. 

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Factors in Choosing the Best Headsets for Your Business

Friday, August 19th, 2022
Delta Intellicom Best Headsets

There are several factors to take into account when it’s time to decide on the best headsets for your business.

Whether you work in an office, work from home, or rock a hybrid option, having the right tech where you work makes all the difference. This isn’t just referring to your computer either. It is important to have the right phone and headset also to make your work day go smoothly, from important calls to teleconferences. If you’re currently shopping for the best headsets for your employees or your own use, be prepared to encounter a lot of options. When you’re weighing all of those options, keep these factors in mind for choosing the best headsets for your business. 

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Strategies to Ensure a Successful Call Center

Thursday, May 26th, 2022
Delta Intellicom Call Center Success

Employing some simple strategies can ensure a successful call center.

These days, operating a successful call center has become more important than ever before. In fact, call centers are essential to a variety of different types of businesses — particularly in 2022 — and onwards as the workplace has significantly shifted in the last couple of years. The reality is, call centers are super beneficial for businesses because they really will be the team that ends up making the work actually happen for your business overall. Ultimately, with a properly operating call center, your business can easily provide optimal customer service thereby boosting your business down the line. Here are the most effective strategies that’ll help your business provide optimal customer service with the assistance of a very successful call center.

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How to Improve Call Center Customer Experience

Friday, April 8th, 2022
How to Improve Call Center Customer Experience delta intellicom

Are your customers frustrated when they use your call center? You could be losing business!

What customer experience does your call center provide for your clients? The quality of your call center services is paramount to keeping your customers happy. If you have a long, complicated menu and an inefficient method of routing calls, your customers may be leaving your call center frustrated, meaning they will take their business elsewhere in the future. So, how exactly can you improve your call center experience and retain your customers? Here are some steps you can take. 

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