As a business owner, weighing the pros and cons of each technology upgrade is a crucial part of any change for your company. Not all technology lives up to expectations, and all of it tends to come with a pretty hefty price tag. If call recording software is something that’s on your radar, here are five reasons to opt for it in your business. Read the rest of this entry »
Posts Tagged ‘ call recording ’
It’s important that when you’re setting the budget for your business that you have a clear picture of how you’ll benefit from each system in which you choose to invest your resources. Call recording is one communication feature that will enhance the way your representatives interact with your clients, customers, and business partners, but do you need it? Check out these factors for considering if call recording is right for your business. Read the rest of this entry »
Are you a business owner? Have you ever considered implementing call recording into your business? For whatever reason, many companies do not take advantage of call recording. It can be beneficial to a business in a number of ways. With that said, here are some specific reasons why you should consider call recording for your business! Read the rest of this entry »
Conference call recording can be an extremely useful tool for many businesses. It is frequently used for a few reasons. To begin, there are times when employees simply cannot be present for the conference call. With conference call recording, employees can listen to what was said during the call in order to be brought back up to speed. In addition, if an employee missed something during the call, they can go back and review it. There are several benefits of this technology. Here are 3 great tips for getting the most out of conference call recording. Read the rest of this entry »
Call recording is more important than most people realize. When you dial a help desk and hear that your call may be monitored you probably will not think anything of it. To a company, however, they are important because they can improve several aspects of your business. Read the rest of this entry »
While we are all used to hearing that customer service calls may be recorded for quality assurance, we don’t all have call recording systems in place for our businesses. Call recording adds professionalism to your VoIP phone system and lets customers know that you want to get things done right the first time. Here are three of the top reasons why call recording works for your business and your customers. Read the rest of this entry »
Good businesses care deeply about each and every interaction they have with their customers. No matter who answers your phones, you should always deliver a clear and concise message. Think of your phone as another entryway into your business. Making sure your calls are answered in a timely, professional manner can make all the difference when it comes to keeping or losing business. That’s why call recording is essential for any business. Call recording enables business owners the unique ability to review calls and assure that their message, service and attitude is presented appropriately to their customers.
In some states you must assure that all parties are aware that a call recording is in progress. The best strategy here is to play it safe and announce that all calls are going to be recorded for quality and accuracy purposes. For incoming calls this can be done simply with an automatically played message. For outbound calls, you will need to make the other party aware of the recording ahead of time.
Listening to calls live can also be incredibly advantageous. Monitoring a call will enable you to take action immediately to correct a problem or gain an overall picture of your call center. Many hosted service providers also feature an ability to join calls while they are in progress, allowing you the flexibility to correct problems fast.
There are a number of strategies you can take for your business to accomplish call recording. A physical recording device can be used in conjunction with a single phone. This is ideal if you only have certain phones that need to be recorded. Premier phone systems typically offer call recording services built in, or you can use a hosted phone service. Regardless of how you set up your call recording, your business stands to gain a lot from this ability.
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Our motto is “All things telecommunications” for a reason–Delta Intellicom has your back when it comes to understanding unified communication and the ins and outs of any phone system. You can contact us with questions, and we’ll help you work towards implementing this technology into your business. Move into the new world of business and take us with you when you do!
For over 20 years, Delta Intellicom has served the Maryland, Washington DC, Northern Virginia, and Pennsylvania areas in their phone service and data solution needs. By selling high quality products from leading brand names like Avaya, ShoreTel, and Nortel, Delta Intellicom is the only name you need to know when it comes to phone and data services for your business.