For all things Telecommunications

Posts Tagged ‘ contact centers ’

How Contact Centers Can Maintain Quality Service During COVID-19

Thursday, May 6th, 2021
delta intellicom contact centers

Customer service is a key part of contact centers, so perfecting your model is very important.

Contact centers are often a central part of maintaining quality customer service to all patrons. In the COVID-19 pandemic, more and more people are spending their days online shopping. Usually, this means that if they perceive a problem, they will likely be reaching out to the business’s contact centers rather than going there directly to speak with a representative. In one way, it’s great that contact centers are becoming increasingly important in today’s workplace. However, the more people served per day, the more quickly employees may experience burnout. This can lead to poor quality interactions. So, what are some steps to take to ensure quality customer service is coming from your contact centers? Here are a few tips to think about, especially now during this pandemic.  Read the rest of this entry »

Contact Centers and Call Centers: What’s The Difference?

Thursday, March 18th, 2021
delta intellicom contact center

Contact centers and call centers are similar in some ways, but fundamentally different as well.

When we read “Contact Us” or “Call Us,” we can tell immediately that there is a difference. But when it comes to “Contact Centers” or “Call Centers,” we might assume that they are the same thing. However, this is actually not the case at all. The two customer service centers are actually quite different. They are different in how communication is performed. This article will clear up the differences between call and contact centers and determine which is better for your company or business model. Read the rest of this entry »