Contact centers are often a central part of maintaining quality customer service to all patrons. In the COVID-19 pandemic, more and more people are spending their days online shopping. Usually, this means that if they perceive a problem, they will likely be reaching out to the business’s contact centers rather than going there directly to speak with a representative. In one way, it’s great that contact centers are becoming increasingly important in today’s workplace. However, the more people served per day, the more quickly employees may experience burnout. This can lead to poor quality interactions. So, what are some steps to take to ensure quality customer service is coming from your contact centers? Here are a few tips to think about, especially now during this pandemic. Read the rest of this entry »
Posts Tagged ‘ customer service ’
When we read “Contact Us” or “Call Us,” we can tell immediately that there is a difference. But when it comes to “Contact Centers” or “Call Centers,” we might assume that they are the same thing. However, this is actually not the case at all. The two customer service centers are actually quite different. They are different in how communication is performed. This article will clear up the differences between call and contact centers and determine which is better for your company or business model. Read the rest of this entry »
Many people tend to confuse a call center and a contact center for the same thing. While some of the expected duties and functions overlap, these two settings are not the same and operate differently from each other. There are inherent differences in the methods of customer interaction, and therefore, a difference in the communication experience. Keep reading to understand the difference between a call center and a contact center. Read the rest of this entry »
Today’s smartphones are highly capable of many tasks; you can probably start and run a business using just a smartphone. You and your small team may have fared with personal phones when starting your small business. However, you can’t go on professionally servicing your clients or efficiently collaborating with coworkers without a more sophisticated, dedicated business phone system. It’s like starting a successful home business but not moving into a bigger office as you prosper. Every growing business will need upgrades. As your small business grows, so does your team, clients, and overall business needs, including a business phone system to support that growth. Read the rest of this entry »
Technology is always growing, which means there are constantly more ways to incorporate it into your place of work. This is especially true when it comes to your phone system. You do not want to stay stuck with your old, outdated phone system for long as it can potentially hurt you and your business. If you do find yourself though struggling to make the leap to upgrade your phone system, you should consider these five reasons.
Lessens need for receptionists
A receptionist already has a busy enough job at times. It can become a lot for them to have to constantly answer and transfer incoming phone calls. For some businesses it is not even practical to have a receptionist do this. By upgrading your phone system to having direct lines or an auto attendant, you can make it easier and faster to receive phone calls.
Improves customer service
Upgrading your phone system can also be quite helpful in improving the customer service your business offers. As previously mentioned, you can make your phone system more efficient and easier for your customers to call in to. By creating an easier, better flowing system, your customers will be more happy and willing to call into you when need be. A new phone system will benefit both you and your customers.
Mobile and portable
After updating your phone system, you will be able to benefit from having remote access at the ready. You can get voice messages emailed to you so that they can be checked via a smart device or laptop. If you so choose, you can even set up your phone system to transfer calls directly to your cell phone. As a result of upgrading your phone system, you are no longer tied down to your work desk when it comes to your phone system.
The number of employees you have may not always remain the same. People will join you, and you will have to part ways with employees from time to time. This is why upgrading your phone system to be scalable is nice because you will always be able to have the exact number of phone lines you need any given day.
Increased voice mail options
Most phone systems have very limited options when it comes to voice mail, usually boiling down to repeat or delete. With an upgraded phone system, you will be greeted with an increased amount of options, such as archiving, saving, and editing.
Phone System Solutions from Delta Intellicom
Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.
Consider the business profile and needs of your company. Your business phone system should be versatile enough to handle the needs of your company, and professional enough to maintain the image of your business. Learning more about what cloud-based systems off may be the next step for your business. Read the rest of this entry »
Are you a business owner? Have you ever considered implementing call recording into your business? For whatever reason, many companies do not take advantage of call recording. It can be beneficial to a business in a number of ways. With that said, here are some specific reasons why you should consider call recording for your business! Read the rest of this entry »
One of the biggest concerns that most small businesses have about converting their customer service lines to VoIP is call quality. Many people have memories of the past when internet connections were slower and drastically lower in quality, so they have concerns about current capabilities. While today’s VoIP is nothing like the VoIP of the past, there are still several simple things that you can do to ensure crystal clear call quality for your customer service lines. Read the rest of this entry »