Customer service is a key part of contact centers, so perfecting your model is very important.
Contact centers are often a central part of maintaining quality customer service to all patrons. In the COVID-19 pandemic, more and more people are spending their days online shopping. Usually, this means that if they perceive a problem, they will likely be reaching out to the business’s contact centers rather than going there directly to speak with a representative. In one way, it’s great that contact centers are becoming increasingly important in today’s workplace. However, the more people served per day, the more quickly employees may experience burnout. This can lead to poor quality interactions. So, what are some steps to take to ensure quality customer service is coming from your contact centers? Here are a few tips to think about, especially now during this pandemic. Read the rest of this entry »
