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Posts Tagged ‘ customers ’

How Contact Centers Can Maintain Quality Service During COVID-19

Thursday, May 6th, 2021
delta intellicom contact centers

Customer service is a key part of contact centers, so perfecting your model is very important.

Contact centers are often a central part of maintaining quality customer service to all patrons. In the COVID-19 pandemic, more and more people are spending their days online shopping. Usually, this means that if they perceive a problem, they will likely be reaching out to the business’s contact centers rather than going there directly to speak with a representative. In one way, it’s great that contact centers are becoming increasingly important in today’s workplace. However, the more people served per day, the more quickly employees may experience burnout. This can lead to poor quality interactions. So, what are some steps to take to ensure quality customer service is coming from your contact centers? Here are a few tips to think about, especially now during this pandemic.  Read the rest of this entry »

Does My Business Need a New Phone System?

Friday, August 3rd, 2018
Does My Business Need a New Phone System?

When your business starts to expand, your phone system needs to keep up with the demand.

Is it time to upgrade or change your business phone system? You’ll know if your current system isn’t operating as optimally or effectively as you need it to. In general, it’s recommended that businesses update their phone systems once every five years to ensure that the system is comparable to industry standards. Follow this guide to learn if your business would benefit from a new phone system. Read the rest of this entry »