Such reduction in interdepartmental calls saves the costs incurred on calls, thus resulting in overall cost reduction.
Automatic call distribution (ACD) is a technology that manages agent-client calls. The system connects calls to the next available agent for resolving the issue that the customer may be affected by. Automatic call distribution is essential in the following ways.
Our experts discuss in fine detail what you need to know about Power over Ethernet.
What if we let you know that it was actually possible to send electricity through an Ethernet cable to power another device or devices? Would you really believe us? You should because that is precisely what Power over Ethernet, or PoE, does. There is a lot to learn about PoE, including what it is, how it operates, and more. Our experts discuss in fine detail what you need to know about Power over Ethernet. If you are curious and looking for a bit more information, we have got you covered. Read on to learn more about Power over Ethernet!
VoIP is a modern telephone solution that gives companies better flexibility in how they can do business over the phone.
Each year, businesses dole out millions of dollars to traditional phone companies for the privilege of placing some calls over landlines. It is a deeply entrenched system, all built upon a century of business. However, there is an easier way to do business, one that provides better functionality, more features, and better customization. VoIP is a modern telephone solution that gives companies better flexibility in how they can do business over the phone. Today’s businesses rely heavily on their phone systems for more than just internal communication. Instead, most are looking for phone systems that can be their customer or support teams’ primary communication tool. Modern VoIP solutions are up to the task. Read on to learn all about the technology and the advantages of VoIP solutions.
PBX phone systems aren’t super complicated and erase the need for an operator.
PBX phone systems have truly revolutionized the telecommunication industry over the years. PBX (or public branch exchange) systems have basically eliminated the need for phone operators, a role in which there was plenty of user errors that could occur, especially in sophisticated, confidential environments. PBX phone systems essentially reroute any phone call to the desired extension by using a pre-programmed process of elimination method to further enhance the efficiency and timeliness of business phone calls. Any business in any sector can greatly benefit from PBX phone systems, but there are many different types out there to choose from. Here are the three basic types of PBX phone systems and how to ascertain which one is right for your company. Read the rest of this entry »
Depending on your industry, your phone system may be one of your daily operations’ most essential parts, the lifeline through which potential customers connect to your services and your business grows. A reliable and feature-rich phone system is vital because many companies switch from traditional systems to VoIP (Voice over IP) systems. But what happens to your VoIP system when the power is down? Occasional power outages are simply a fact of life in most areas, so it is crucial to be prepared not to miss valuable business opportunities.
A reliable and feature-rich phone system is vital because many companies switch from traditional systems to VoIP (Voice over IP) systems. But what happens to your VoIP system when the power is down?
Your company’s phone system should be easy to navigate. Here are some of the most common errors that could cause you to lose valuable business.
The humble telephone has come a long way. As advanced as modern technology is, sometimes it’s much less frustrating to speak with a live human than an automated phone tree. In the end, swift service should be your top priority. Otherwise, you risk losing precious revenue to one of your competitors. Your company’s phone system should be easy to navigate. Here are some of the most common errors that could cause you to lose valuable business.
A VoIP phone system could just be the telecommunication solution that will empower you and your employees to earn more business over the phone!
You want your business to succeed, and your phone system plays a more prominent role in that success than you may think. If your particular business depends on making calls and receiving calls to get customers, you need to use the right phone system and all its features to get you closer and closer to your sales goals. Simply knowing the differences between different business phone systems available to you and making the right choice for your voice solution can greatly impact your business. With this all being said, a VoIP phone system could just be the telecommunication solution that will empower you and your employees to earn more business over the phone! Read the rest of this entry »
Phone system uptime is a reflection of your business’s reliability and service. Get higher uptime with these tips.
Uptime in the telecommunications world is of the utmost importance. It is a metric used to measure the performance and reliability of service. For businesses that rely heavily on phone systems, such as call centers and contact centers, achieving a high uptime is critical to their operations. In fact, some of the common causes of downtime to phone systems include human error, equipment failure, and power outages. Keep reading to understand the impacts of uptime on any business, and use these tips to improve your phone system’s uptime.
