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Posts Tagged ‘ phone system ’

Three Types of PBX Phone Systems to Consider For Your Business

Thursday, April 8th, 2021
delta intellicom pbx phone systems

PBX phone systems aren’t super complicated and erase the need for an operator.

PBX phone systems have truly revolutionized the telecommunication industry over the years. PBX (or public branch exchange) systems have basically eliminated the need for phone operators, a role in which there was plenty of user errors that could occur, especially in sophisticated, confidential environments. PBX phone systems essentially reroute any phone call to the desired extension by using a pre-programmed process of elimination method to further enhance the efficiency and timeliness of business phone calls. Any business in any sector can greatly benefit from PBX phone systems, but there are many different types out there to choose from. Here are the three basic types of PBX phone systems and how to ascertain which one is right for your company.  Read the rest of this entry »

Is Your VoIP Phone System Prepared for a Power Outage?

Friday, January 22nd, 2021

Depending on your industry, your phone system may be one of your daily operations’ most essential parts, the lifeline through which potential customers connect to your services and your business grows. A reliable and feature-rich phone system is vital because many companies switch from traditional systems to VoIP (Voice over IP) systems. But what happens to your VoIP system when the power is down? Occasional power outages are simply a fact of life in most areas, so it is crucial to be prepared not to miss valuable business opportunities.

VoIP phone system

A reliable and feature-rich phone system is vital because many companies switch from traditional systems to VoIP (Voice over IP) systems. But what happens to your VoIP system when the power is down?

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4 Phone System Concerns That Affect Customer Satisfaction

Friday, January 15th, 2021
Phone system

Your company’s phone system should be easy to navigate. Here are some of the most common errors that could cause you to lose valuable business.

The humble telephone has come a long way. As advanced as modern technology is, sometimes it’s much less frustrating to speak with a live human than an automated phone tree. In the end, swift service should be your top priority. Otherwise, you risk losing precious revenue to one of your competitors. Your company’s phone system should be easy to navigate. Here are some of the most common errors that could cause you to lose valuable business.

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How A Better Phone System Could Help You Win More Business

Thursday, December 24th, 2020
How A Better Phone System Could Help You Win More Business

A VoIP phone system could just be the telecommunication solution that will empower you and your employees to earn more business over the phone!

You want your business to succeed, and your phone system plays a more prominent role in that success than you may think. If your particular business depends on making calls and receiving calls to get customers, you need to use the right phone system and all its features to get you closer and closer to your sales goals. Simply knowing the differences between different business phone systems available to you and making the right choice for your voice solution can greatly impact your business. With this all being said, a VoIP phone system could just be the telecommunication solution that will empower you and your employees to earn more business over the phone! Read the rest of this entry »

How to Achieve Higher Phone System Uptime

Friday, October 25th, 2019
How to Achieve Higher Phone System Uptime

Phone system uptime is a reflection of your business’s reliability and service. Get higher uptime with these tips.

Uptime in the telecommunications world is of the utmost importance. It is a metric used to measure the performance and reliability of service. For businesses that rely heavily on phone systems, such as call centers and contact centers, achieving a high uptime is critical to their operations. In fact, some of the common causes of downtime to phone systems include human error, equipment failure, and power outages. Keep reading to understand the impacts of uptime on any business, and use these tips to improve your phone system’s uptime.

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What to Look for in a Business Phone System

Monday, April 29th, 2019

Ensuring that your company has a reliable, effective phone system is an underrated yet critical step to your businesses success. No matter how many options your customers have to reach you; if they’re in a hurry, need personal assistance, or just want to make sure you’re human –phones are the best option. Having a decent phone system will also help you to look more professional, which is why it’s crucial that you find the right system for your business. With the many different options out there, it can be challenging to decide what will be the best fit for you, which is why we’ve put together this list of what to look for in your new phone system.

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5 Exciting Phone System Features

Friday, March 29th, 2019
5 Exciting Phone System Features
Upgrade your phone system this year!

Phone system features go a long way toward helping or hindering your business productivity. Here are five new exciting phone system features that you’ll look forward to implementing into the rest of your communication functions.

Call Forwarding

Being able to forward your calls is not all that exciting nor is it new. However, new technology has taken this familiar feature and made it even more convenient and accessible. The Find Me, Follow Me feature means that you’ll never miss an important call. You can forward your calls to any device and set filters for when you’d rather not be bothered.

Voicemail Transcription

Sometimes our busy schedules don’t allow us the time to sit and listen to our daily voicemails. With voicemail transcription, you can receive the message while you’re in a meeting or in a loud environment. Instead of holding your phone up to your ear, simply read the transcription like a text.

Easy Network Expansion: VoIP

With traditional phones, each physical phone needs its own phone line. VoIP phone networks allow businesses to add as many phones to the network as needed. They connect to your computer network either directly through computers or into the network itself. Software phones require even less as they operate with software on your computer.

Monitor, Whisper, Barge, and Record

Voice calls have gone digital. This means that you’ll be able to easily integrate advanced features with your phone. The monitor feature allows for listening in on calls while the whisper will allow a manager or supervisor to speak to the internal party. The barge feature allows another party to join a call already in progress and record starts two-way recording.

Intuitive Browser Interface

The intuitive browser interface allows you to access all these new features in a simple way. The interface will easily allow you to make changes and configure the system in a way that suits your business functions. Change your greetings, view stats, and manage calls all from the browser interface.

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on FacebookTwitter, and Pinterest.

3 Ways A Business Phone System Can Benefit Your Employees

Friday, March 15th, 2019
3 Ways A Business Phone System Can Benefit Your Employees
There is a phone system for all types of businesses.

A business phone system is a tremendous investment for businesses of all sizes. In order for a commercial business to succeed, they need to be able to communicate effectively internally (employees to employees) and externally (employees to customers). The business phone systems today have several features. We have compiled a brief list of a few ways a business phone system can benefit your employees. Consider these advantages and invest in one for your business this year!

Ability To Transfer Calls

With a business phone system, an employee can transfer a call with just a click of a button. This is a great feature that will improve your business’s customer service. Without one in your office, you run the risk of your business seeming unprofessional to clients. You should be able to transfer a customer on your own without having to rely on another person in your office,

Ability To Share Phone Lines

Did you know that with a quality business phone system today, your employees will have the ability to share phone lines? Every employee should have access to every line have their own extension number. For larger sized companies, this makes communication a lot easier because information does not need to be relayed as much.

Lessens Need For Receptionist

Today, if you call a commercial business, you are either answered by a receptionist or an auto attendant (when you hear a list of instructions of what to dial into your keypad). For some businesses, it makes more sense to have an auto attendant because it is a faster way to reach individuals and you do not need to go through another person.  Many people actually prefer this because it cuts out the middleman.

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.