Phone system uptime is a reflection of your business’s reliability and service. Get higher uptime with these tips.
Uptime in the telecommunications world is of the utmost importance. It is a metric used to measure the performance and reliability of service. For businesses that rely heavily on phone systems, such as call centers and contact centers, achieving a high uptime is critical to their operations. In fact, some of the common causes of downtime to phone systems include human error, equipment failure, and power outages. Keep reading to understand the impacts of uptime on any business, and use these tips to improve your phone system’s uptime.
Ensuring that your company has a reliable, effective phone system is an underrated yet critical step to your businesses success. No matter how many options your customers have to reach you; if they’re in a hurry, need personal assistance, or just want to make sure you’re human –phones are the best option. Having a decent phone system will also help you to look more professional, which is why it’s crucial that you find the right system for your business. With the many different options out there, it can be challenging to decide what will be the best fit for you, which is why we’ve put together this list of what to look for in your new phone system.
Phone system features go a long way toward helping or hindering your business productivity. Here are five new exciting phone system features that you’ll look forward to implementing into the rest of your communication functions.
Call Forwarding
Being able to forward your calls is not all that exciting nor is it new. However, new technology has taken this familiar feature and made it even more convenient and accessible. The Find Me, Follow Me feature means that you’ll never miss an important call. You can forward your calls to any device and set filters for when you’d rather not be bothered.
Voicemail Transcription
Sometimes our busy schedules don’t allow us the time to sit and listen to our daily voicemails. With voicemail transcription, you can receive the message while you’re in a meeting or in a loud environment. Instead of holding your phone up to your ear, simply read the transcription like a text.
Easy Network Expansion: VoIP
With traditional phones, each physical phone needs its own phone line. VoIP phone networks allow businesses to add as many phones to the network as needed. They connect to your computer network either directly through computers or into the network itself. Software phones require even less as they operate with software on your computer.
Monitor, Whisper, Barge, and Record
Voice calls have gone digital. This means that you’ll be able to easily integrate advanced features with your phone. The monitor feature allows for listening in on calls while the whisper will allow a manager or supervisor to speak to the internal party. The barge feature allows another party to join a call already in progress and record starts two-way recording.
Intuitive Browser Interface
The intuitive browser interface allows you to access all these new features in a simple way. The interface will easily allow you to make changes and configure the system in a way that suits your business functions. Change your greetings, view stats, and manage calls all from the browser interface.
Phone System Solutions from Delta Intellicom
Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.
There is a phone system for all types of businesses.
A business phone system is a tremendous investment for businesses of all sizes. In order for a commercial business to succeed, they need to be able to communicate effectively internally (employees to employees) and externally (employees to customers). The business phone systems today have several features. We have compiled a brief list of a few ways a business phone system can benefit your employees. Consider these advantages and invest in one for your business this year!
Ability To Transfer Calls
With a business phone system, an employee can transfer a call with just a click of a button. This is a great feature that will improve your business’s customer service. Without one in your office, you run the risk of your business seeming unprofessional to clients. You should be able to transfer a customer on your own without having to rely on another person in your office,
Ability To Share Phone Lines
Did you know that with a quality business phone system today, your employees will have the ability to share phone lines? Every employee should have access to every line have their own extension number. For larger sized companies, this makes communication a lot easier because information does not need to be relayed as much.
Lessens Need For Receptionist
Today, if you call a commercial business, you are either answered by a receptionist or an auto attendant (when you hear a list of instructions of what to dial into your keypad). For some businesses, it makes more sense to have an auto attendant because it is a faster way to reach individuals and you do not need to go through another person. Many people actually prefer this because it cuts out the middleman.
Phone System Solutions from Delta Intellicom
Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.
Invest in a new phone system for your business in 2019!
Finding the right telephone system for your company may seem like an easy task. But choosing the wrong option can leave you with a phone system that is ineffective, and that makes your employee’s jobs harder. Not only can the wrong system leave you with gaps in your abilities, but it may cost you more money over time.
Test The Options
One of the first things you must do when weighing your phone options is to test the usability and features of each thoroughly. Not only can this help you learn what you need in a phone, but it can help you identify if a system is too complicated. Some services have complex operations that require a specialist to be hired for even the most straightforward task. Not only does this waste your time and money, but it can result in a system that your staff can’t use to its full potential.
Choose Your Tech
There are two main types of phone service tech; Voice Over Internet Protocol (VOIP) and Private Branch Exchange (PBX). Each system has its own benefits, and depending on your needs and usage you may find that one option over another is best suited for you. VOIP options function as individual units, with each having its own internet connection and operating system. PBX units use a central hub machine that connects each other phone. PBX units are expensive up front but adding additional phones can be done cheaply. VOIP units are costly, but when you only need a few units, they may be more cost-effective.
Consider Location and Staffing
The makeup and spread of your staff can make a huge difference in what type of phone system you should choose. In a large office with many employees, you will need far more line than in a smaller office. Additionally, if you have a smaller office but intend to grow in the near future, you may want to plan ahead.
Think About Features
Consider what option s you will need. Conference calling potential, call forwarding, automated reception, and voicemail are all options that may or may not be included with every phone system. Knowing what you need and what you can sacrifice can help narrow down your choices.
Phone System Solutions from Delta Intellicom
Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Google+, Facebook, Twitter, and Pinterest.
As your business grows, your staff and responsibilities will grow as well. Your phone system should grow with you. In order to keep your business running efficiently, even as doing business gets complicated, you should consider updating your phone system. A private branch exchange, or PBX, phone system can help ease communication and business operations for your company by linking every aspect of your business. These computerized communication systems are easy to maintain, affordable, and have a variety of benefits and features that can help your business. Here are just a few reasons why you should invest in a PBX phone system.
Maximize Control
By using a PBX phone system, you centralize the communications for your company. Instead of a long list of contact information for everyone at your company, you will have a single point of contact through which communications can be filtered and easily managed. Plus, the system prevents multiple calls from blocking one another, allowing you to conduct business better, with fewer headaches–and no phone tag.
Improve Internal Communications
When you call another number within your company, even within the same office building, it will be routed outside and back to the other phone, possibly incurring charges and adding unnecessary steps to your internal communications. With a PBX system, the call never needs to leave your internal communications system. This results in fewer errors and more cost-effective communication within your company.
Web Integration
Modern PBX systems can even circumvent traditional telephone systems on the whole. When you utilize web integration with your PBX system, you can run your calls over the Internet using VoIP, or “voice over Internet Protocol.” This can help you avoid telephone bill costs and integrate your communications into a simple, cloud-based system.
Minimal Maintenance
When you use a cloud-based system for your communications, you won’t need to worry about new equipment. This makes the update to PBX phone systems a simple and user-friendly upgrade. Plus, over the long run, this will eliminate many maintenance and equipment repair costs associated with a traditional phone system.
Easy Automation
PBX phone systems allow for easy automation through the use of an automated attendant. Rather than a receptionist, your calls will be routed through an automated menu. In order to keep your automated routing uncomplicated and user-friendly, be sure to include the option to bypass long instructions by entering an extension.
Phone System Solutions from Delta Intellicom
Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Google+, Facebook, Twitter, and Pinterest.
A cloud-based phone system may be the right choice for your business!
Each type of phone system has its own set of features. Depending on the needs and scope of your business, one may better serve your purposes than another. When it comes to cloud phone systems, there’s a large list of advantages that many business owners are currently using. Here are three benefits of cloud phone systems.
The Savings
Did you know that Cloud-based phone systems can lead to savings of up to 40% for local calls and up to 90% for international calls. For a majority of businesses, especially small businesses, those numbers alone are a great incentive to choose cloud phone systems. Depending on the size and scope of your business, there are some unlimited packages available that are even more economical, especially if a large part of your business model requires a lot of telephone communication.
The Reliability
When it comes to communication, it’s important that businesses remain reliable for their business partners and customers. With that in mind, cloud phone systems offer unrivaled reliability. That’s because the bulk of the components used for the system are not located onsite, or even in the same location. It’s called “geographic redundancy,” and it helps prevent having to deal with a total failure due to the breakdown of any one component.
The Flexibility
Business doesn’t operate the way it used to. Now, it’s more mobile than ever, and that mobility requires a phone system that can support key players being in various locations at any given time. As long as you have access to a working internet connection, you will be able to connect to a cloud phone system. Many use apps that allow their users to access all the benefits of the service from any device.
Phone System Solutions from Delta Intellicom
Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Google+, Facebook, Twitter, and Pinterest.
For any business, there are many different important aspects that need focusing on to guarantee success. One of these areas you always need to be paying attention to is communication. Most businesses nowadays rely heavily on email, text messages, and social media that they sometimes forget how important a good business phone system is. Business phone systems are one of the primary ways in which customers and your employees will communicate with one another, so you need to make sure you are investing in a good one. Here are five aspects of good business phone systems you should make sure your current or potential new one has. Read the rest of this entry »
