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Posts Tagged ‘ phone systems ’

The Main Benefits of Using Call Queuing

Friday, September 17th, 2021
The Main Benefits of Using Call Queuing

Everybody has experienced waiting in a line of a call queue when they contact a customer service or sales rep.

If you have to wait as a customer, you want to know that somebody will be there soon to help you, and a call queue allows you to set your expectations for your callers like this very easily. Everybody has experienced waiting in a line of a call queue when they contact a customer service or sales rep. In fact, most people are now anticipating a long hold before they even dial up a number, which could make them annoyed at the thought of getting in touch with your company. When you are trying to provide a friendly customer experience, annoyance is the worst emotion you want your customers to feel. This is where call queuing comes in. Read on to learn all about it and how it can help your company!

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Understanding KSU, PBX, and PABX Phone Systems

Thursday, June 10th, 2021
delta intellicom phone systems

There are so many different phone systems. Learn more about them here!

If you’ve come to this blog, you are probably an office, facility, or business that wants to add a brand new phone system to make your business more connected with the outside world. Phone systems are at this point essential to any business simply because they allow for customers and representatives to communicate in an effective manner from virtually anywhere. But let’s be honest, most people just don’t know the different types of phone systems all too well outside of the industry. It can be rather difficult for a newcomer to understand, after all. KSU, PBX, and PABX are all very similar sounding acronyms. But, luckily, you’ve found the right place with Delta Intellicom. Wondering about the differences between KSU, PBX, and PABX phone systems? Read this to learn which is the best fit for your business facility. Read the rest of this entry »

Five Steps to Troubleshoot Your PBX Phone System

Thursday, March 4th, 2021

Many businesses today use PBX, or Private Branch Exchange, for their phone systems because it saves the cost of installing an individual outside line for each user. Instead, the system allows individual users to share a number of outside lines and create internal connections seamlessly, all using the digital power of VoIP (for the most part – some companies still have legacy, analog PBX systems). Like any technology, however, PBX can have its small technical issues, specifically jitter (disarranged sound on the call), latency or lag, and interference. Luckily, many of the most common issues in your PBX phone system you can troubleshoot yourself with these steps.

A PBX phone system can have its small technical issues, but many of the most common issues you can troubleshoot yourself with these steps.

Make sure your PBX phone system is meeting ready by troubleshooting it first!

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Phone System Repairs: To Replace or Repair?

Thursday, February 4th, 2021
phone system repairs delta intellicom

A good phone system is essential to any office environment, so when you need phone system repairs, it may be time to consider whether to repair or replace.

All technology has an expiration date, and phone systems are no different, meaning phone system repairs may be in the future. A system that was cutting edge technology long ago may not be as well aged as one expected. It is hard for older technologies to keep up with cutting edge new advancements. But some other cases might just be a temporary problem that can be fixed through repair. If not updated frequently, a business must consider phone system repairs, and if that isn’t adequate, complete replacement. Here are some questions a business owner should ask themself when determining whether to fix their current telephone system or start fresh with something new. 

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4 Phone System Concerns That Affect Customer Satisfaction

Friday, January 15th, 2021
Phone system

Your company’s phone system should be easy to navigate. Here are some of the most common errors that could cause you to lose valuable business.

The humble telephone has come a long way. As advanced as modern technology is, sometimes it’s much less frustrating to speak with a live human than an automated phone tree. In the end, swift service should be your top priority. Otherwise, you risk losing precious revenue to one of your competitors. Your company’s phone system should be easy to navigate. Here are some of the most common errors that could cause you to lose valuable business.

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4 Useful Features of Automatic Call Distribution Systems

Friday, June 21st, 2019
automatic call distribution
Here are four features to consider for your automatic call distribution system that employees and callers alike will love.

If you are in the market for an automatic call distribution system, you may be wondering what features are necessary or available for your business’s call center. Nowadays, automatic call distribution systems offer a wide variety of features to meet your individual needs. These features give you options for how calls are issued, where calls can be relayed, and what happens to callers after they have been placed in a queue. Here are four features to consider for your automatic call distribution system that employees and callers alike will love.

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What to Look for in a Business Phone System

Monday, April 29th, 2019

Ensuring that your company has a reliable, effective phone system is an underrated yet critical step to your businesses success. No matter how many options your customers have to reach you; if they’re in a hurry, need personal assistance, or just want to make sure you’re human –phones are the best option. Having a decent phone system will also help you to look more professional, which is why it’s crucial that you find the right system for your business. With the many different options out there, it can be challenging to decide what will be the best fit for you, which is why we’ve put together this list of what to look for in your new phone system.

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What Are PBX Systems?

Friday, June 22nd, 2018

What Are PBX Systems?

While some businesses still enjoy the traditional nature of using an operator, even more, have chosen more modern options that involve computers.

The options for business phone systems are designed to give owners and managers the necessary tools for success. Having the ability to communicate effectively with both business partners and clients enables you to spread the message of your brand, fill orders, and expand your business. The PBX phone system is one option that has emerged in recent years because of its benefits and flexibility. Read on for more information about PBX systems, what they are, and how they work. Read the rest of this entry »