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Posts Tagged ‘ phone systems ’

The Many Benefits of Automatic Call Distribution

Friday, November 11th, 2022
Delta Intellicom Automatic Call Distribution

Automatic call distribution is critical for keeping your business or call center running smoothly and maintaining customer satisfaction.

Your business wants to serve every customer as efficiently as possible. One way to accomplish this is with automatic call distribution (ACD). This system is an effective method of taking incoming calls and directing them to the person who is best able to meet the caller’s needs, whether that is someone in the sales department or the help desk.

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Which Is Better: On-Premise or Hosted Phone Service?

Friday, October 14th, 2022
Delta Intellicom On-Premise & Hosted Phone Systems

There’s a significant difference between on-premise and hosted phone systems that businesses should be aware of.

Phone systems are a critical part of any business, and choosing the right one can determine whether or not your employees have access to the tech that they need to get the job done. Two of the most common options for phone systems are on-premise and hosted services. Which is right for you, on-premise or hosted? 

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Critical Functionality for Modern Business Phone Systems

Friday, September 9th, 2022
Delta Intellicom Business Phone Systems

Modern business phone systems do more than make simple phone calls—new functionality can improve work efficiency.

Modern business phone systems have become complex, web-based interfaces that need to do more than simply make audio-based phone calls. Communication technology has seen exponential growth in recent years, which has become a major boon to businesses as it makes productivity smoother and simpler no matter where your employees are.

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How Scalable Phone Systems Benefit Your Business

Friday, June 24th, 2022
Delta Intellicom Scalable Phone Systems

Scalable phone systems can save you money in the long run and offer the necessary flexibility for your company and its employees.

Scalable phone systems mean always having a functional, efficient system regardless of how many calls you receive or phone lines you need. So, how does your current phone system measure up? If it’s cumbersome to add lines when you need them, or your phones start acting up when you get over a certain number of incoming calls, you should consider revamping your system with a more manageable, scalable phone system. So, what exactly do scalable phone systems look like, and how do they make it easier for your growing business?

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3 Benefits of an IP-PBX Phone System

Friday, April 15th, 2022
Delta Intellicom IP-BPX Phone System

An IP-PBX phone system keeps your business connected to its customers at an affordable price.

What kind of business you have can determine what kind of phone system you need. For most businesses, the IP-PBX system is the superior option over a traditional PBX, which is generally only used by emergency services now due to their guaranteed stability. This type of phone system comes with several important benefits over a traditional PBX system.

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How to Improve Call Center Customer Experience

Friday, April 8th, 2022
How to Improve Call Center Customer Experience delta intellicom

Are your customers frustrated when they use your call center? You could be losing business!

What customer experience does your call center provide for your clients? The quality of your call center services is paramount to keeping your customers happy. If you have a long, complicated menu and an inefficient method of routing calls, your customers may be leaving your call center frustrated, meaning they will take their business elsewhere in the future. So, how exactly can you improve your call center experience and retain your customers? Here are some steps you can take. 

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Signs You Need to Upgrade Your Business Phone Systems

Friday, March 11th, 2022
Signs You Need to Upgrade Your Business Phone Systems delta intellicom

Are your business phone systems due for an upgrade?

Business phone systems are critical cornerstones of any business. If you’re growing frustrated with your existing telecommunications systems in your business, you’re not alone. Many companies are shifting to digital phone systems to accommodate the rapidly changing modern workplace. Here are a few signs you may need to start thinking seriously about upgrading your existing phone systems. 

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Finding the Right Phone System for Your Business

Friday, February 25th, 2022
Finding the Right Phone System for Your Business delta intellicom

A perfect phone system can support your business, but finding the right match can be a cumbersome process

There is no denying that having a phone system for your business might be quite dated and incredibly old-fashioned. But, these days, there is nothing more special than picking up the phone and having a one-on-one conversation with someone. Depending on your industry, it might be uniquely beneficial to invest in a phone system for your business as a way to stand out. In fact, so many innovative technological advances have occurred since the old landline of years past, which can really help support a growing and thriving business effectively and efficiently. The reality is that a perfect phone system exists to help support your business. Ultimately, finding the right match can be a cumbersome process. Here is a helpful guide to assist you in navigating the new world of technological phone systems that might be a great addition to your small business.

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