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Finding the Right Phone System for Your Business

Friday, February 25th, 2022

A perfect phone system can support your business, but finding the right match can be a cumbersome process

There is no denying that having a phone system for your business might be quite dated and incredibly old-fashioned. But, these days, there is nothing more special than picking up the phone and having a one-on-one conversation with someone. Depending on your industry, it might be uniquely beneficial to invest in a phone system for your business as a way to stand out. In fact, so many innovative technological advances have occurred since the old landline of years past, which can really help support a growing and thriving business effectively and efficiently. The reality is that a perfect phone system exists to help support your business. Ultimately, finding the right match can be a cumbersome process. Here is a helpful guide to assist you in navigating the new world of technological phone systems that might be a great addition to your small business.

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Maintaining Your VOIP Phone System

Friday, February 18th, 2022

When your VOIP system goes down, work stops.

Your phone systems are the lifeblood of a good bit of your business. Sure, these days, a lot of commerce happens online, but plenty still happens over the phone as well. Customers may call to check your inventory, your hours, or even just get some advice. Newer business phone systems, like VoIP, offer many benefits, even allowing your employees to take their business number with them and work from anywhere. When this important resource goes down, work stops. So make sure you’re doing what you need to maintain and care for your phone system.

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Cloud Phone Systems: What To Consider

Monday, January 31st, 2022

Cloud phone systems are the best way to connect many users.

There is nothing more important for businesses than having all their data and files stored in a secure place. In fact, when it comes to cloud systems there are so many ways to protect a business’s data securely, effectively, and efficiently. The reality is, these days, many businesses are beginning to shift their phone systems to cloud based versions as a way to update and upgrade their businesses overall and bring them into the 21st century. Ultimately, cloud phone systems provide a lot more control for businesses which is a surefire way to provide a more effective and efficient product or service as a result. Here are some key elements to consider if you are already thinking about investing in a cloud phone system for your business. Read the rest of this entry »

How a Phone System Upgrade Improves Your Business

Monday, January 24th, 2022

A phone system upgrade can do wonders to improve your business efficiency.

For many businesses, upgrading and updating their phone systems is part of improving their business overall. The realty is, just like many consumers are upgrading their smartphones quite frequently, businesses who want to be on the forefront of technology and not get lost in the shuffle will also require updates to all their telephone systems. Ultimately, this tends to mean that businesses will also be updating and innovating their phone systems as well as finding ways to effectively and efficiently improve their business overall. Here are just a few ways that updating your phone systems can do wonders towards improving your business operations overall. Read the rest of this entry »

The Main Benefits of Using Call Queuing

Friday, September 17th, 2021

Everybody has experienced waiting in a line of a call queue when they contact a customer service or sales rep.

If you have to wait as a customer, you want to know that somebody will be there soon to help you, and a call queue allows you to set your expectations for your callers like this very easily. Everybody has experienced waiting in a line of a call queue when they contact a customer service or sales rep. In fact, most people are now anticipating a long hold before they even dial up a number, which could make them annoyed at the thought of getting in touch with your company. When you are trying to provide a friendly customer experience, annoyance is the worst emotion you want your customers to feel. This is where call queuing comes in. Read on to learn all about it and how it can help your company!

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Understanding KSU, PBX, and PABX Phone Systems

Thursday, June 10th, 2021

There are so many different phone systems. Learn more about them here!

If you’ve come to this blog, you are probably an office, facility, or business that wants to add a brand new phone system to make your business more connected with the outside world. Phone systems are at this point essential to any business simply because they allow for customers and representatives to communicate in an effective manner from virtually anywhere. But let’s be honest, most people just don’t know the different types of phone systems all too well outside of the industry. It can be rather difficult for a newcomer to understand, after all. KSU, PBX, and PABX are all very similar sounding acronyms. But, luckily, you’ve found the right place with Delta Intellicom. Wondering about the differences between KSU, PBX, and PABX phone systems? Read this to learn which is the best fit for your business facility. Read the rest of this entry »

Five Steps to Troubleshoot Your PBX Phone System

Thursday, March 4th, 2021

Many businesses today use PBX, or Private Branch Exchange, for their phone systems because it saves the cost of installing an individual outside line for each user. Instead, the system allows individual users to share a number of outside lines and create internal connections seamlessly, all using the digital power of VoIP (for the most part – some companies still have legacy, analog PBX systems). Like any technology, however, PBX can have its small technical issues, specifically jitter (disarranged sound on the call), latency or lag, and interference. Luckily, many of the most common issues in your PBX phone system you can troubleshoot yourself with these steps.

A PBX phone system can have its small technical issues, but many of the most common issues you can troubleshoot yourself with these steps.

Make sure your PBX phone system is meeting ready by troubleshooting it first!

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Phone System Repairs: To Replace or Repair?

Thursday, February 4th, 2021

A good phone system is essential to any office environment, so when you need phone system repairs, it may be time to consider whether to repair or replace.

All technology has an expiration date, and phone systems are no different, meaning phone system repairs may be in the future. A system that was cutting edge technology long ago may not be as well aged as one expected. It is hard for older technologies to keep up with cutting edge new advancements. But some other cases might just be a temporary problem that can be fixed through repair. If not updated frequently, a business must consider phone system repairs, and if that isn’t adequate, complete replacement. Here are some questions a business owner should ask themself when determining whether to fix their current telephone system or start fresh with something new.

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