For all things Telecommunications

Posts Tagged ‘ small business phone systems ’

Managing High Call Volume to Small Business Phone System

Friday, March 20th, 2020
Managing High Call Volume to Small Business Phone System

A small business phone system is not like one you would find at a call center. How can you manage high volume of calls to your business while providing customers with timely service?

Telecommunication and a business’ network is the backbone by which a small business can serve their customers. When a business’ customer base grows, it is only logical that their over-the-phone support would be in higher demand. Any failures or slowdowns when serving customers via these systems can result in negative consequences for a business. Even if an upgrade is not possible, there are a few things a company can do to help mitigate a higher demand on its telecommunication system. Read the rest of this entry »

Small Business Phone System: The Basics

Tuesday, October 14th, 2014

When it comes to choosing amongst the small business phone systems that are being offered, business owners can feel overwhelmed and confused. There are several small business phone system services available and choosing the wrong one could cost your business in the long run. There are several things that a business owner should consider when choosing their small business phone system.

Small Business Phone System

A business owner should first consider what they will need from their small business phone system. Consider the following:

  1. How often will calls be coming in and out?
  2. How many clients will my business be handled?
  3. Will phone conferences be held?
  4. Will video conferences be held?
  5. Do I need my staff to stay connected?


After considering these questions, you should then consider what the small business phone system can offer. Most systems should offer the following for small businesses:

  1. Unified messaging
  2. Videoconferencing
  3. Intercom systems
  4. Paging systems
  5. Wireless IP phones
  6. Mobile softphones
  7. Integration with a CRM system


When choosing your small business phone system, a business owner should also consider the ability of the system to grow. You want to choose a phone system that will have the ability to grow along with your business. At Delta Intellicom, we specialize in providing a quality small business phone system for Maryland small businesses. We understand how important it is to connect with your clients as well as your employees.

For over 20 years, Delta Intellicom has served the Maryland, Washington DC, Northern Virginia, and Pennsylvania areas in their phone service and data solution needs. By selling high quality products from leading brand names like Avaya, ShoreTel, and Nortel, Delta Intellicom is the only name you need to know when it comes to phone and data services for your business.

To get started with Delta Intellicom, call us today at 1-800-946-3358 or visit our contact page!

Follow Delta Intellicom today on Google+, PinterestFacebook, and Twitter!