Small businesses have to be careful about every penny spent. They simply don’t have the padding in their budget to chase after new services that won’t give them a return. What’s surprising to so many small business owners is that a call center can be a way to grow their business.
Posts Tagged ‘ small business ’
Phone systems are a critical part of any business, and choosing the right one can determine whether or not your employees have access to the tech that they need to get the job done. Two of the most common options for phone systems are on-premise and hosted services. Which is right for you, on-premise or hosted?
In our online world, data security is one of the most important aspects of any business. Aside from data pertaining to that business such as company information and finances, businesses—even small businesses—have a database of Personal Identifiable Information (PII) of employees and customers that is important for smooth operations. Businesses cannot survive without collecting this information to some degree for use in daily operations, but that also means it is the responsibility of the business to take the protection of this data seriously. A hacked PII database is one of the fastest ways to lose customer satisfaction and loyalty—it also comes with hefty fines due to violations of the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR).
A call center is a dedicated resource for managing calls made to and from your customers on behalf of your business. Indeed, many people have the idea that large corporations need call centers to support their operations, while smaller businesses are expected to handle their callers with their business-scale telephone system. Small businesses should consider upgrading their telecommunication efforts to incorporate a call center system for their company. Here are three ways a small business like yours could benefit from using a call center. Read the rest of this entry »
We’ve mentioned before how your small business growth necessitates adapting to a business phone system. Upgrading your tools is one thing, but you also need to trade up for a more reliable wireless network to handle your small business’s data. If there’s one thing all good business owners know, it’s the value of enacting changes that will better the way they can serve customers and reduce their operating costs. So what exactly are the benefits of setting up a wireless network to support your growing small business? Read the rest of this entry »
Today’s smartphones are highly capable of many tasks; you can probably start and run a business using just a smartphone. You and your small team may have fared with personal phones when starting your small business. However, you can’t go on professionally servicing your clients or efficiently collaborating with coworkers without a more sophisticated, dedicated business phone system. It’s like starting a successful home business but not moving into a bigger office as you prosper. Every growing business will need upgrades. As your small business grows, so does your team, clients, and overall business needs, including a business phone system to support that growth. Read the rest of this entry »
Finding the right telephone system for your company may seem like an easy task. But choosing the wrong option can leave you with a phone system that is ineffective, and that makes your employee’s jobs harder. Not only can the wrong system leave you with gaps in your abilities, but it may cost you more money over time.
Test The Options
One of the first things you must do when weighing your phone options is to test the usability and features of each thoroughly. Not only can this help you learn what you need in a phone, but it can help you identify if a system is too complicated. Some services have complex operations that require a specialist to be hired for even the most straightforward task. Not only does this waste your time and money, but it can result in a system that your staff can’t use to its full potential.
Choose Your Tech
There are two main types of phone service tech; Voice Over Internet Protocol (VOIP) and Private Branch Exchange (PBX). Each system has its own benefits, and depending on your needs and usage you may find that one option over another is best suited for you. VOIP options function as individual units, with each having its own internet connection and operating system. PBX units use a central hub machine that connects each other phone. PBX units are expensive up front but adding additional phones can be done cheaply. VOIP units are costly, but when you only need a few units, they may be more cost-effective.
Consider Location and Staffing
The makeup and spread of your staff can make a huge difference in what type of phone system you should choose. In a large office with many employees, you will need far more line than in a smaller office. Additionally, if you have a smaller office but intend to grow in the near future, you may want to plan ahead.
Think About Features
Consider what option s you will need. Conference calling potential, call forwarding, automated reception, and voicemail are all options that may or may not be included with every phone system. Knowing what you need and what you can sacrifice can help narrow down your choices.
Phone System Solutions from Delta Intellicom
Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Google+, Facebook, Twitter, and Pinterest.
Phone systems have come a long way over the past few decades. As more and more people are transitioning off landlines, we are seeing more consumers and businesses make the switch to virtual phone systems. They are ideal for small businesses and entrepreneurs. Have you ever thought of investing in a virtual phone system? Here is how one could benefit you! Read the rest of this entry »