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Posts Tagged ‘ telephone system ’

How Call Recording Helps Your Business Succeed

Thursday, March 11th, 2021
delta intellicom call recording

Call recording is an extremely useful tool in the telecommunications industry.

Fun fact: did you know that call recording originated from answering machine technology? Back in the 1930s,  the first answering machine was developed with magnetic tape strips to allow users to leave a short recording if no one was available at that time. This recording technology eventually paved the way for the first tape recorder, which was used for many years to record phone calls. The answering machine’s time is long gone in the modern age, and call recording is now done 100% digitally. Call recording and monitoring are used by thousands of businesses and corporate spaces nowadays for a multitude of reasons. Here are some core reasons why call recording can help refine and build your business towards success. Read the rest of this entry »

4 Phone System Concerns That Affect Customer Satisfaction

Friday, January 15th, 2021
Phone system

Your company’s phone system should be easy to navigate. Here are some of the most common errors that could cause you to lose valuable business.

The humble telephone has come a long way. As advanced as modern technology is, sometimes it’s much less frustrating to speak with a live human than an automated phone tree. In the end, swift service should be your top priority. Otherwise, you risk losing precious revenue to one of your competitors. Your company’s phone system should be easy to navigate. Here are some of the most common errors that could cause you to lose valuable business.

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Do I Need a Telephone System?

Wednesday, April 8th, 2015

Telephone-SystemWith more and more business communication being conducted through email, newer businesses are beginning to question the need for a telephone system. Many are now considering a telephone system to be an unnecessary expense and bill for their new business and believe that communication through email is sufficient enough. However, while there are many who prefer email as a main form of communication, it is still vital to have a telephone system in place for your business.

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