Uptime in the telecommunications world is of the utmost importance. It is a metric used to measure the performance and reliability of service. For businesses that rely heavily on phone systems, such as call centers and contact centers, achieving a high uptime is critical to their operations. In fact, some of the common causes of downtime to phone systems include human error, equipment failure, and power outages. Keep reading to understand the impacts of uptime on any business, and use these tips to improve your phone system’s uptime.