The simultaneous ring is all the rage right now in the telecommunications industry, especially since most office people and call center employees alike are working from home. A simultaneous ring essentially is a way to connect many phone systems together to ring at the same time, even when the phones are not on the same line. It’s especially useful for situations when working from home or when someone is out of the office for the day and needs to be contacted in an emergency situation. This way, customers and employers alike can contact a representative at many different locations so they can be on-call at all times. But how is it installed or used in business? Here’s how simultaneous ring can be used in your business and why it’s so trendy right now.
The Basics of Sim Ring
Simultaneous ring, commonly shortened to sim ring, is generally a feature of any VoIP program. It is an optional application that can be activated and deactivated through a typical phone systems program. Usually, phone systems professionals will input any telephone numbers they can be contacted by. In more advanced programs, users can specify more specific controls, like how the simultaneous ring will handle busy lines. Sometimes there are settings for additional security measures, such as when a person is contacted by an unknown number. A user can set up a protocol to ask the caller to identify themselves before they answer the call. In addition, all simultaneous ring alerts end once one phone call is picked up.
Why use a Simultaneous Ring?
The simultaneous ring is a huge advantage to any business or call center that has representatives working from home. It can also be used when an important or essential employee is on vacation or having a sick day so that they will still be able to take important work-related calls. It’s also ideal in situations of power outages or if one phone system stops working for whatever reason. Having more than one means of contact can help keep your business running smoothly, even in situations like this that would normally cause huge setbacks.
Sim Ring and Call Forwarding
Call forwarding is a similar concept to sim ring but is not exactly the same. Usually, call forwarding will simply redirect an incoming phone call to an available line. But sim ring actually just calls more than one phone concurrently, which is much more useful in certain situations. The difference lies in the intent of the phone call; call forwarding is more useful for less dire situations, and a simultaneous ring more efficient for quick, essential contact.
Phone System Solutions from Delta Intellicom
Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.