We have seen before why having a good phone system is important for businesses. Hospitals have a particular need for good communication systems. It is crucial for hospitals to have an open line of communication with patients and get a reliable connection with fellow practitioners. Having an up to date phone system will eliminate unnecessary hurdles like these.
Lack of Coordination
Simple checkups may only need one call to make an appointment, but many patients require greater care needs. This will entail better coordination between nurses, doctors, and specialists to ensure appropriate care for patients. An updated phone system would facilitate this coordination.
Poor Patient Services
The wrong phone system can make optimizing patient support systems more difficult than it needs to be. Appointment lines, reminder calls, and even emerging services like telemedicine can be affected by a poor phone system, and thus can directly affect patient satisfaction.
Difficulty with Scalability
As you should know, the volume of patients you serve ebbs and flows through the year. Part-time and seasonal staffing adjustments are normal in order to cope with the changes in patient numbers. However, it may be difficult to add additional users to an old phone system to keep up with the increase in phone calls.
Healthcare systems which do not offer the latest technology can be a source of frustration for both employees and managers. This can lead to an overall decrease in productivity and service. As a healthcare provider, hospitals could really suffer from this. A decrease in productivity can mean a negative difference in care received by patients. With a new phone system in place, you can ensure that patients receive the best care possible!
Get In Touch With Delta Intellicom Today!
Our motto is “All things telecommunications” for a reason–Delta Intellicom has your back when it comes to understanding unified communication and the ins and outs of any phone system. You can contact us with questions, and we’ll help you work towards implementing this technology into your business. Move into the new world of business and take us with you when you do!
For over 20 years, Delta Intellicom has served the Maryland, Washington DC, Northern Virginia, and Pennsylvania areas in their phone service and data solution needs. By selling high-quality products from leading brand names like Avaya, ShoreTel, and Nortel, Delta Intellicom is the only name you need to know when it comes to phone and data services for your business.