In today’s environment market circumstances and customer needs are constantly evolving. Consumers today are demanding more efficiency and immediate responses in every interaction with product and service vendors. With an ever growing selection of goods and services, consumers expect service providers to be more aware, attentive and responsive to their needs. If these needs are not met, they will simply move on to the next provider.

Avaya Contact Center Control Manager – Making the Best Better
To address these mounting challenges, many companies have invested in the very best – Avaya’s robust contact center solutions, which are designed to consolidate organizations’ customer-facing activities across all channels. Now it’s time to make the most of this investment.

Avaya Contact Center Control Manager delivers seamless integration and centralized administration to Avaya’s versatile and powerfully managed Contact Center Suite such as Avaya Call Center Elite, Business Advocate, Avaya Communication Manager (CM), Interaction Center, Contact Center Express, Intelligent Customer Routing, Proactive Contact, Call Management System, Voice Portal/Integrated Response, Work Force Optimization, and Application Enablement Services.

Avaya Contact Center Control Manager complements Avaya’s Aura Communication Manager with a range of functionality and operationally-oriented administration tiers, effectively streamlining management of all Avaya contact center operations, and enabling organizations to consistently ensure real-time response to even the most demanding customer needs.