Chances are that your phone system is the lifeline of your business. For many industries, the phone is still the #1 way to connect with new and repeat business. And the last few years of upheaval have resulted in a large number of businesses adapting to work-from-home conditions that persist – this is difficult, if not impossible, without a good business phone system. Your business still requires real-time collaboration, and the right phone system can make this as seamless as it would be in a shared office. So how do you find the best phone system for your business? Follow this guide.
Choose the Type of System
The first thing that you have to decide is between traditional (landline), VoIP, or virtual equipment. Each of these types of systems has its benefits and drawbacks. Virtual systems connect a main number to the existing mobile or home phones of remote workers. This is a good system if all of your employees are remote and you don’t have any physical presence in an office. A virtual phone system gives employees access to business features while also presenting a professional image to the outside world. Traditional landline systems are still popular and satisfactory for many businesses. However, we are approaching a point where they likely won’t be updated as new features become available, so this is not a long-term solution. VoIP systems are a great solution for physical businesses that want the latest technology. VoIP operates like a traditional landline but uses the internet cables of the building instead of copper landlines. VoIP offers the latest innovations and technological advances, and they use the same internet lines that are already likely to run in your building. VoIP also tends to be cheaper to set up and maintain than traditional landline systems, and it is the best option for hybrid workers.
Choose to Host or Have it on the Cloud
If you go with VoIP, which most businesses these days are, you can decide to either host your own system on your premises or use a cloud-based system. With a cloud-based system, you don’t have any hardware to maintain (other than your physical phones), so there is less to worry about. Some businesses don’t feel comfortable using the cloud, however, so for those, in-house hosting of your VoIP system is the better bet.
What Features Do You Want and Need
Finally, once you’ve decided on the type of system and how to host it (if applicable), choose the features that you really want and need. There are so many features available today, some of which might not be useful to your business. Some features that most businesses like and use include voicemail (which can be transcribed to text or email), call forwarding, call queueing, and call recording. Some businesses will benefit from a IVR (Interactive Voice Response) menu system, while others might prefer automated attendants, extension dialing, or ring groups. Finally, for some businesses, features like online meetings, instant messaging, and integration with Office or other programs will be superfluous (while it will be mandatory for others).
Find the Best VoIP Phone System Solution with Delta Intellicom
Are you ready to experience the benefits of ACD for yourself? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C., Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.