Most people assume that the only access they have to power is through the wires that run into their home and through the walls to the sockets. While that has traditionally been true, it isn’t the only source of power out there. You can actually access power through ethernet cables. If you really think about […]...
These days, technology and small businesses go hand in hand, especially after seeing the aftereffects of the COVID-19 pandemic. Although quarantine life has finally settled down in the DMV, the reality is crystal clear: small businesses cannot survive without the use of technology and the internet. Even a business that is service-based must use technology […]...
In many states, including Maryland, the COVID-19 pandemic seems to be a relative thing of the past. This also means that the era of remote working is over for many call center employees, and many will be returning to in-person work by the end of the summer. However, it’s been around a year and a […]...
With all the web talk going on over the last year and a half due to the pandemic, a lot of businesspeople have gotten used to hearing all this web-related jargon all the time. That being said, there are still two commonly misused terms that both have to do with conferencing via the Internet: video […]...
If you’ve come to this blog, you are probably an office, facility, or business that wants to add a brand new phone system to make your business more connected with the outside world. Phone systems are at this point essential to any business simply because they allow for customers and representatives to communicate in an […]...
When it comes to WAN, understanding its nuances and the various types available can be challenging for those, not in the networking or telecommunications world. In fact, simply knowing that WAN stands for Wide Area Networking can be a game-changer for many newbies in the industry. Here are some of the key facts you’ll need […]...
Although faxing is thought to be a concept of the past, it actually is rather useful in certain situations. For instance, many companies that deal with high-security documents that need to be communicated to another location may not want to risk putting those documents out as an email in fear of hackers or unwanted privacy […]...
When you are in the market for a commercial phone system, there’s a lot of technical lingo thrown around that can be quite confusing to the average buyer. For example, when you begin your search for an installation plan for your new phone systems or for setting up your own contact center, you will likely […]...
We’ve learned a lot of things over the course of the last year when it comes to sales. In an instant, almost everything everywhere was instantly changed to online-only, even in industries we never thought possible, like office work, grocery, and manufacturing. Even kids in school and university had to immediately switch to online forms […]...
Contact centers are often a central part of maintaining quality customer service to all patrons. In the COVID-19 pandemic, more and more people are spending their days online shopping. Usually, this means that if they perceive a problem, they will likely be reaching out to the business’s contact centers rather than going there directly to […]...
