The simultaneous ring is all the rage right now in the telecommunications industry, especially since most office people and call center employees alike are working from home. A simultaneous ring essentially is a way to connect many phone systems together to ring at the same time, even when the phones are not on the same […]...
There’s the age-old saying that businesses tend to oblige to in most situations: “The customer is always right.” While every business owner strives to make the customer as satisfied as possible, there will always be problems that arise with any transaction. A call center is a great solution when it comes to maintaining a positive […]...
Video conferencing continues to be the new standard for staying connected with your coworkers. Although more and more offices are being opened as vaccinations roll out en masse, many employees are opting to continue to stay at home. The 2020 to 2021 COVID-19 pandemic has caused a huge shift in traditional office culture, possibly for […]...
PBX phone systems have truly revolutionized the telecommunication industry over the years. PBX (or public branch exchange) systems have basically eliminated the need for phone operators, a role in which there was plenty of user errors that could occur, especially in sophisticated, confidential environments. PBX phone systems essentially reroute any phone call to the desired […]...
Even though vaccinations are becoming increasingly common amongst the American public, many office workers are still working remotely at this time. VoIP systems for a long time were primarily used in office settings or call centers as an added measure of call security and quality. However, since many have moved from their office chair to […]...
Have you ever been inside a building and noticed a small, grate-like mechanism on the ceilings or near the fire alarm? It was likely an overhead paging system or a way to communicate with a central control center. Many businesses and facilities already use an overhead paging system; you probably just haven’t seen them in […]...
When we read “Contact Us” or “Call Us,” we can tell immediately that there is a difference. But when it comes to “Contact Centers” or “Call Centers,” we might assume that they are the same thing. However, this is actually not the case at all. The two customer service centers are actually quite different. They […]...
Fun fact: did you know that call recording originated from answering machine technology? Back in the 1930s, the first answering machine was developed with magnetic tape strips to allow users to leave a short recording if no one was available at that time. This recording technology eventually paved the way for the first tape recorder, […]...
Many businesses today use PBX, or Private Branch Exchange, for their phone systems because it saves the cost of installing an individual outside line for each user. Instead, the system allows individual users to share a number of outside lines and create internal connections seamlessly, all using the digital power of VoIP (for the most […]...
2020 was a rough year for most of us, but one good thing to come out of was the rise of telecommunications technology and industry. In 2019, industry heads were already preparing to make 2020 their biggest year yet in terms of advancements. But no one expected a deadly global pandemic to force millions to […]...
