Fun fact: did you know that call recording originated from answering machine technology? Back in the 1930s, the first answering machine was developed with magnetic tape strips to allow users to leave a short recording if no one was available at that time. This recording technology eventually paved the way for the first tape recorder, which was used for many years to record phone calls. The answering machine’s time is long gone in the modern age, and call recording is now done 100% digitally. Call recording and monitoring are used by thousands of businesses and corporate spaces nowadays for a multitude of reasons. Here are some core reasons why call recording can help refine and build your business towards success.
Helps with Problem Areas
One great benefit of the call recording is that it creates a replayable account of any phone call. This is a great way to review what your employees are doing right and how they interact with clientele. For example, suppose your business uses a script when contacting clients. In that case, it may be worth listening to phone recordings to identify if any areas are confusing or misleading potential clients, leading to dissatisfaction with the business. This process is made easy by going through actual recordings between businesspeople and clients.
Great for Book-Keeping
Keeping an archive of call recordings is a great way to have solid evidence in which can be improved. It’s also a good idea to keep track of old recordings because of historical reasons. Business industries change every day, and so do the trends. Sometimes, even the most well-defined scripts and instructions lose touch with clients and customers. Sometimes a good way to find inspiration is by reviewing older techniques. After all, all trends have a habit of coming back in style every once in a while.
Make Sure Nothing is Overlooked
All business people are human; nobody’s perfect. Sometimes an outgoing caller might mishear something, which can lead to huge misunderstandings. Luckily, a call recording can help to remedy this issue. A recorded call can be reviewed as many times as needed to make sure that everything the client said was heard, even if the businessperson didn’t hear it correctly the first time. By announcing that a call is recorded adds a qualm of quality assurance to the client to make sure they are comfortable knowing that they can be used as a reference later in case any problems arise.
Phone System Solutions from Delta Intellicom
Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.
Tags: business communication, call recording, telephone system