Today, technology is evolving rapidly in almost all fields of the commercial world. It is no longer sufficient to simply have the best call service software or the best wiring equipment at call centers. In fact, new technologies expand the boundaries of what we thought would be present in the data and telecommunications field. Let’s […]...
Any business professional or telecommunications expert will tell you it’s highly important to secure your business computer network. With an unsecured network, all of your business-related data and communications could be susceptible to hacks and can easily be stolen by cybercriminals. Particularly small businesses that may not have the resources or know-how to protect their […]...
During this time, while many are turning to video conferencing for telework, a few things can go grand, and others can go very wrong. Many people have experience video conferencing and participating in virtual calls in the office, and some are adjusting to working with this useful telecommunications tool at home. Whatever your circumstances may […]...
Businesses of all sizes and industries can reap tons of benefits from outsourcing data services to reputable providers. In many cases, several telecommunications providers also offer data services in conjunction with voice and phone system solutions. Outsourcing data services lets a dedicated company store and manage your business’s valuable information, for anything from payroll to […]...
A business sets themselves apart from their competitors by delivering high satisfaction through customer experience. A customer’s feeling of satisfaction when they walk away after being serviced can be a direct indicator of if they choose to return to your business instead of seeking out your competitors. For this reason, customer experience should be at […]...
In order to effectively choose the right telecommunications provider for data services and solutions, a business needs to understand what they need to achieve. Does one need to support hundreds of customers or thousands? Is it known what the most common reasons customers will have for contacting? Answering these questions and more ahead of time […]...
Plenty of businesses have already turned to voice over IP solutions to enable the best work from telecommuting workers. These are workers who work remotely, either at home, while on travel, or anywhere else away from their office phone and computer. Telecommuting offers flexibility to businesses and employees. Companies can save money on leasing physical […]...
Telecommunication and a business’ network is the backbone by which a small business can serve their customers. When a business’ customer base grows, it is only logical that their over-the-phone support would be in higher demand. Any failures or slowdowns when serving customers via these systems can result in negative consequences for a business. Even […]...
If you’ve purchased a PBX phone system or private branch exchange phone system, in the past few years, chances are it’s actually an IP-PBX system. If not, it may be time to look into replacing your traditional PBX with a more modern IP-PBX system. What are the differences in this newer telecommunications technology from its […]...
VoIP phone systems are reliable and offer various businesses many unique phone features. Harnessing the power of the Internet, VoIP phone systems connect your business communication with and through your wireless network. However, just as your network can get hacked without the right security measures in place, your phone system is just as vulnerable to […]...
