Upgrading an old phone system to a VoIP (Voice over Internet Protocol) system can bring numerous benefits to your business. One of the primary reasons businesses and individuals switch to VOIP is to save money. International and long-distance calls are generally cheaper on VOIP than through traditional phone lines. As long as you have internet […]...
What if there was a simple way to get material to train future employees, ensure that your existing customer service personnel are doing a great job, and protect yourself against potential liability? There is! Call recording is an easy tool to improve your business phone system and make sure that you take proactive steps to […]...
Nothing is more important for businesses than storing all their data and files securely. In cloud systems, there are many ways to securely, effectively, and efficiently protect a business’s data. Many companies are shifting their phone systems to cloud-based versions to update their processes and bring them into the 21st century. Cloud phone systems provide […]...
Every business needs the right phone systems to thrive. Choosing the best option from the many business phone systems on the market is essential, as your telecommunications systems constitute a significant investment. When deciding between VoIP and a landline, how can you make the best choice for your needs? What Is VoIP? Voice over Internet […]...
While many people assume that the world these days revolves around internet communication – chat bots and social media messages – the truth is that for most businesses, the phone is as important as ever. Most customers still want to be able to directly call a company and speak to someone to get their questions […]...
Providing excellent customer service is the goal of every business, and there are many ways to accomplish it. Working with a call center is one way to improve your response time, boost overall customer experience, and improve your metrics. One of the many benefits of using a call center is the ability to utilize call […]...
You can improve your business and make things more efficient in many different ways. One of the things that has the greatest impact is the right telecommunications system. Thanks to their efficacy, affordability, and versatility, PBX phone systems remain one of the most popular types of business phone systems. How could one transform your business? […]...
Your business phone system is an important avenue for communication between you and your current and potential customers or clients. That’s why having a phone that isn’t answered is a potential liability! You’ve got people calling you; if you don’t respond, they may just call your competition instead. This is why many businesses opt for […]...
Just about every business these days relies on its business phone system, including small businesses. It’s a stark change from even just a few years ago, when everyone was using a legacy business phone system that required plenty of wires and hardware strewn about the office. Now, even mom-and-pop shops are picking a modern business […]...
Call recording is a valuable software feature that captures and stores conversations held over a business phone system. Unlike traditional phone call recording, which requires a separate setup, call recording is often a built-in feature of a business’s cloud telephony system. These recordings are saved in audio file format and can be accessed and replayed […]...
