What if there was a simple way to get material to train future employees, ensure that your existing customer service personnel are doing a great job, and protect yourself against potential liability? There is! Call recording is an easy tool to improve your business phone system and make sure that you take proactive steps to provide every caller with the best experience possible. What are some of the reasons why you should consider recording your phone calls? Don’t Lose Details When you are dealing with a high volume of customer service calls, it is easy for bits and pieces of information to get lost. By setting up call recording for your business phone system, you will always have a copy of calls you can refer to if something is forgotten. Even experienced employees can forget to copy something down correctly, and keeping customer service calls recorded will provide you with something to reference and find a solution for any issues. Find Room for Improvement If you are not learning new things, you are not growing, and call recording is one way to help your employees pinpoint areas of improvement. Whether it is your customer service team or your sales team, recording your calls gives you practical examples of places where your employees did a great job and where they could’ve done better. Recorded calls are also excellent for performance reviews. Resolve Disputes Unfortunately, customer service disputes will inevitably arise even if you do everything right. One way that you can protect yourself is through call recording. Adding call recording to your business phone system will provide a backup of all calls coming in and going out. This helps clear up any misunderstandings and provides you with a resource in case you need to go to court. It is much easier to protect yourself and then end up in a proactively “he said she said” situation. Find the Best Call Recording Solution with Delta Intellicom Are you ready to experience the benefits of VoIP for yourself? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.