The Internet of Things (IoT) is based on a term coined back in 1999 by a man named Kevin Ashton. At its core, IoT describes a series of connections across a network of applications and devices that allows users to determine integration between these entities for the sake of bolstering their usage. IoT is constantly […]...
VoIP phone systems are definitely the best business phone solution for most businesses today. VoIP offers numerous benefits in terms of flexibility and functionality, especially for businesses that operate a lot remotely. For those that are still considering the switch to VoIP, part of the hesitation may have to do with security. Is a VoIP […]...
A Private Exchange Branch (PBX) is a business phone system that helps companies overcome the physical restrictions of a traditional telephone system. Your business can benefit from a PBX system because you’ll no longer have to worry about copper wires or break the budget regarding your communications. Your business will be more successful when you […]...
Modern business phone systems have become complex, web-based interfaces that need to do more than simply make audio-based phone calls. Communication technology has seen exponential growth in recent years, which has become a major boon to businesses as it makes productivity smoother and simpler no matter where your employees are. Mobility Features The modern workforce […]...
As a small business owner (or not so small business), you have a lot of heavy decisions weighing on you. While you likely have staff, employees, co-owners, managers, or others on your team who can help with your decisions, ultimately, you have the final say. In those cases, the weight of the choice can sometimes […]...
A high call volume is when a company has a 10% increase in calls above its usual volume. If you want your call center to thrive, it’s best to utilize the best strategies to handle a high call volume is a must. It threatens your reputation and bottom line when a client or customer is […]...
Whether you work in an office, work from home, or rock a hybrid option, having the right tech where you work makes all the difference. This isn’t just referring to your computer either. It is important to have the right phone and headset also to make your work day go smoothly, from important calls to […]...
In our online world, data security is one of the most important aspects of any business. Aside from data pertaining to that business such as company information and finances, businesses—even small businesses—have a database of Personal Identifiable Information (PII) of employees and customers that is important for smooth operations. Businesses cannot survive without collecting this […]...
We all know that speed is key when it comes to the internet. Whether you’re online gaming against friends or strangers, lag and a slow connection could be the difference between winning and losing. The internet isn’t just for fun, however. Slow internet can also hinder your ability to work remotely, make you look bad […]...
As a small business owner, you’re always looking for ways to cut costs and decrease overhead. But you don’t want to cut out things that are really important to your employees or vital to the way you do business. The point of cost-cutting is to improve profit margins – and decreasing productivity hinders that goal. […]...
