Anyone involved in the daily operation of a business knows that time is the most limiting resource. You can always make more money but can’t add more hours into the day. You’re taking the time to help clients, train employees, make sales, and maybe even take phone calls.
It sure would be nice if remembering all of the details from a phone call—what a customer needed, where they’re located, where to contact them back at—was recorded for you. It’s as simple as bringing a call recording resource into your business. If you’re on the fence about call recording your business, read on to see if it might be a good fit for your needs.
Keep Track of Missed or Forgotten Details
Scrambling for a pen and piece of paper the moment a customer calls is never fun, and neither is having to keep track of each and every important detail. You might not even realize which details are important until after the fact! But with call recording, you can pay attention to the phone call instead of notetaking, allowing you to listen back and get any details you may have missed or forgotten about once the need arises.
More Informed Employees
Whoever answers the phone might not always be the most knowledgeable or equipped person to deal with the problem. Instead of trying to relay the conversation or passing notes along, you can share your call recording amongst employees, helping them stay informed and on top of whatever issue they’re working through. Call recording makes it so much easier for employees to communicate with one another.
Higher Quality Control
Since call recording gives you more accurate information about your team, you also know that your employees will be able to focus closely on acting professionally and doing right by the customer. And if there’s any uncertainty, there are always call recordings to review to see how your employees are performing and give them tips on improving if they ever need it.
Better Conflict Resolution
If you’re dealing with unhappy clients, a call recording might help you get to the bottom of it. Maybe orders are getting placed incorrectly or someone is providing the wrong information to customers. Either way, a recording will help you review what went wrong and take the next steps in fixing the problem.
Find the Best Call Recording Solution with Delta Intellicom
Are you ready to experience the benefits of ACD for yourself? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.