Your business phone system is an important avenue for communication between you and your current and potential customers or clients. That’s why having a phone that isn’t answered is a potential liability! You’ve got people calling you; if you don’t respond, they may just call your compet...

When a customer calls your business to resolve an issue, place a complaint, or even just place an order, do you have a record of what was said on the phone? While most businesses take notes and have other methods of keeping track of what was discussed, there is no substitute for call recording. What...

Small businesses have to be careful about every penny spent. They simply don’t have the padding in their budget to chase after new services that won’t give them a return. What’s surprising to so many small business owners is that a call center can be a way to grow their business. That’s righ...