Your business phone system is an important avenue for communication between you and your current and potential customers or clients. That’s why having a phone that isn’t answered is a potential liability! You’ve got people calling you; if you don’t respond, they may just call your competition instead. This is why many businesses opt for […]...
When a customer calls your business to resolve an issue, place a complaint, or even just place an order, do you have a record of what was said on the phone? While most businesses take notes and have other methods of keeping track of what was discussed, there is no substitute for call recording. What […]...
Small businesses have to be careful about every penny spent. They simply don’t have the padding in their budget to chase after new services that won’t give them a return. What’s surprising to so many small business owners is that a call center can be a way to grow their business. That’s right: a call […]...
Your business wants to serve every customer as efficiently as possible. One way to accomplish this is with automatic call distribution (ACD). This system is an effective method of taking incoming calls and directing them to the person who is best able to meet the caller’s needs, whether that is someone in the sales department […]...
A high call volume is when a company has a 10% increase in calls above its usual volume. If you want your call center to thrive, it’s best to utilize the best strategies to handle a high call volume is a must. It threatens your reputation and bottom line when a client or customer is […]...