The Many Benefits of Automatic Call Distribution

Delta Intellicom Automatic Call Distribution
Automatic call distribution is critical for keeping your business or call center running smoothly and maintaining customer satisfaction.

Your business wants to serve every customer as efficiently as possible. One way to accomplish this is with automatic call distribution (ACD). This system is an effective method of taking incoming calls and directing them to the person who is best able to meet the caller’s needs, whether that is someone in the sales department or the help desk.

Higher Productivity 

How much time do your employees and receptionists waste simply directing customers to another extension? Automatic call distribution allows every call to get to the most appropriate destination, which saves time for your callers and employees alike. Additionally, when your agents are able to work with calls that are suited to their area of expertise, it increases their confidence and efficacy. 

Lower Costs

In addition to being more productive, your employees will also be able to complete tickets and calls faster. That means that they can help more customers in the same amount of time, which decreases the need for additional employees or phone lines. Automatic call distribution can help you cut costs and get the most out of every penny that your company is spending. 

Easier Collaboration

It can be challenging for different locations, remote workers, or departments to communicate effectively. It can be even more frustrating to have to repeat transfer information more than once or twice to talk to someone else within the same company. Automatic call distribution is a simpler way to promote collaboration at your company and make the process painless for everyone involved. 

Streamline Your Office

Your automatic call distribution system can be integrated with a variety of other tools at your business, including everything from social media platforms to your CRM software. Delta Intellicom can help you to choose the right ACD system for your needs that will work perfectly with the rest of your infrastructure. 

Find the Best Automatic Call Distribution Solution with Delta Intellicom

Are you ready to experience the benefits of ACD for yourself? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.