Mobile | By Eric Lai | 15 Oct 2013 Finally! Avaya Messaging Service Brings Texting into the Business WorldEveryone knows how popular texting is. Nearly 10 trillion text messages were sent last year. Of all U.S. cellphone owners, 80% of them use text messaging, also known as SMS (short message service). Its popularity among 18-24 year olds is the subject of many humorous comics and ads, as well as serious research: that cohort averages 4,000 text messages a month.
(This is a guest post by Mark Monday, Vice-President and General Manager for Collaboration Platforms at Avaya.)
Unsurprisingly, texting has become an essential collaboration tool for work, too. But texting remains a clumsy fit inside the office. Text messages from employee or customer to an employee may offer meaningful business information, contacts and schedules, but they almost always arrive to a personal mobile number; lack a corporate identity; and may or may not be attributable to a specific office location. This creates potential breaches of corporate security and compliance policies.
Mobilizing workers is a key goal for any business, but mobility without business identity or security is like walking down the street talking to oneself. Businesses can learn to live with BYOD as long as it i
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