For all things Telecommunications

Phone System Repairs: To Replace or Repair?

phone system repairs delta intellicom

A good phone system is essential to any office environment, so when you need phone system repairs, it may be time to consider whether to repair or replace.

All technology has an expiration date, and phone systems are no different, meaning phone system repairs may be in the future. A system that was cutting edge technology long ago may not be as well aged as one expected. It is hard for older technologies to keep up with cutting edge new advancements. But some other cases might just be a temporary problem that can be fixed through repair. If not updated frequently, a business must consider phone system repairs, and if that isn’t adequate, complete replacement. Here are some questions a business owner should ask themself when determining whether to fix their current telephone system or start fresh with something new. 

Is our phone system user friendly and easy to use?

Some more dated phone systems required more steps to make sure they were working efficiently. This can potentially cause problems within the workspace, especially with less experienced employees or those who are more used to newer technology. If everyone in the office is used to the phone system already and knows its inner workings, it’s probably okay to seek a repair from an expert. But if the office was already having issues learning how to use the phone system, it may be time to consider replacing it altogether

Are your employees reaching their maximum potential?

A lot of older phone models have limitations that could be holding employee performance back. Such limitations include a finite number of customers on hold at one time or only a few phones on the same system can be used simultaneously. If your company rarely runs into issues like these, then a phone repair is much less costly. But if you want to improve your employee potential, then a replacement might be a better argument.

Was the company continuing to grow before the phone system started having issues?

If your company exceeded expectations before the phone system issues, then there is no need to fix something that isn’t broken. It’s more cost-effective to simply seek out repairs on your already great system. On the flip side, if the company is falling short of its goals, then restructuring is a viable option. If one reason why the company isn’t doing as well as you’d hoped can be traced back to its phone system, then a new set of phones is probably a great step towards success. 

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.

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