The Role of Phone Calls in Business

Business phone calls are some of the most important tasks we manage in business. Some phone calls are more important than others, but all have the ability to impact our business for the better or worse when face-to-face interactions are hard to come by. Mastering good phone communication can truly make for better business.

Whether you are communicating in a start-up environment or for a well-established business, it is important to know business basics and how to use phone calls for your business advantage. Phone systems are invaluable business communication tools because phone conversations can make a major impact in business. Anytime you answer or make a call on behalf of your business, you are trying to help someone or be helped. When people have phone conversations

with good communicators, they become aware of the reason for the call, come to terms with what they hope to achieve and learn how they can help or be helped. No matter the type of phone conversation, it comes done to this one business question to make a successful sale: ‘How can I help you?’ to truly know the answer to that very question, phone conversation have to be explicit about the want of the client. Some people jot down bullet points before having a phone

conversation because they want to refer back to the purpose of the call and stay on track. Writing down notes a good way to prepare for phone calls which can make or break your business, but you also want to humanize your phone conversations because most business clients do not want someone jumping straight into a sales pitch. People want to know you have a commitment to better them in some shape or form. They want added value. This can range from 2-5 minutes of friendly chit chat before jumping into sales mode. In some cases, it is better to tell the person on the other line what you are up to, what you have to offer and how can you help them to offer a better understanding on what you bring to the table. And in the digital business world, the business telecommunication is still very important. Here are four primary reason your business telephone system still matters:

  1. The phone call is an excellent customer service tool as it offers good human interaction by giving your company a very vocal and personal voice. Clients like the personal touch phone calls provide and the internet removes. People feel frustrated when they don’t have the privilege to talk to a real business representative. By having an efficient telephone system to complement digital interactions, your company will have the opportunity to provide excellent customer service with the option of speaking directly to a representative rather than wait for a digital response. For example,  the Avaya Merlin communications system is a perfect communication solution as it offers basic voice to internet access, while being a highly cost-effective and easy to install service and well-designed communication tool.
  2. The telephone can help you manage conference meetings as a very affordable and formal way to meet client needs. With conference calls, you will lower the business cost of travel while providing convenience to clients.
  3. The phone makes for easier business communications as you can come off more confident when you don’t have to worry if a client is judging whether he or she will do business with you based off of appearance or stance. You just have to focus on voice and purpose to negotiate proposals, data and service deals. This is one of the main reasons inbound customer service interactions happen through business phone calls — it’s an excellent customer service channel.
  4. People prefer live agents. This means they rely on a knowledgeable business representative when they have trouble self-servicing. Phones are still the best tool for effective customer service. If you want to provide excellent customer care, do not neglect your business phone system. It is still a critical customer service tool and truly helps maintain quality business relationships. Delta Intellicom is here to provide your business effective telecommunication tools to help you scale your business and maintain excellent customer relationships. Learn about our small to medium size business phone systems to strengthen your business telecommunication systems.

Your Telecommunication Team with Delta Intellicom

For over 20 years, Delta Intellicom has served the Maryland, Washington DC, Northern Virginia, and Pennsylvania areas in their phone service and data solution needs. By selling high-quality products from leading brand names like Avaya, ShoreTel, and Nortel, Delta Intellicom is the only name you need to know when it comes to phone and data services for your business. To get started with Delta Intellicom, call us today at 1-800-946-3358 or visit our contact page!

To get started with Delta Intellicom, call us today at 1-800-946-3358 or visit

our contact page!

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