While many people assume that the world these days revolves around internet communication – chat bots and social media messages – the truth is that for most businesses, the phone is as important as ever. Most customers still want to be able to directly call a company and speak to someone to get ...

Anyone involved in the daily operation of a business knows that time is the most limiting resource. You can always make more money but can’t add more hours into the day. You’re taking the time to help clients, train employees, make sales, and maybe even take phone calls. It sure would be nice if...

If you’ve purchased a PBX phone system or private branch exchange phone system, in the past few years, chances are it’s actually an IP-PBX system. If not, it may be time to look into replacing your traditional PBX with a more modern IP-PBX system. What are the differences in this newer telecommu...

Using the right telecommunications services supports your operations and furthers your business growth. It stands to reason that the telecommunications carrier which your company relies on should be as invested in your business’s success as you are. Otherwise, you could run into significant proble...

Many people tend to confuse a call center and a contact center for the same thing. While some of the expected duties and functions overlap, these two settings are not the same and operate differently from each other. There are inherent differences in the methods of customer interaction, and therefor...

Office headsets are one of those valuable tools that can make any business run more efficiently. These simple devices make handling phone calls much easier on your call representative, which, in turn, means better service for your customers and more revenue for the company. Many businesses or workpl...

Your company’s success may hinge on making high-quality or high-volume calls. In that case, we have various solutions, such as predictive dialer and reliable phone system equipment, to support your business efforts.  However, many businesses are also expected to take and answer thousands of c...

Delta Intellicom understands that as a telecommunication service provider, we play a vital role in your business’ success. We strive to use our expertise to provide the right solutions and products to your business phone and data service needs. As an industry, telecommunications tend to cause some...

While modern work environments focus on making use of fast internet connections, computers, and reliable phone systems, we can’t forget to mention the fax machine. Of course, many believe this piece of technology is outdated; the emergence of hosted cloud-based eFax services doesn’t seem...