Remember that “Internet of Things” idea that we talked about a couple months ago? Yeah, that’s still alive and well. So much of what we do on a daily basis is about data, connectivity, and the Internet. With that thought in mind, there has to be a lot of information moving around the Internet ...

This Thursday, March 31st, is World Backup Day, and you better believe we’ll be celebrating it.. World Backup Day is an independent initiative to raise awareness about the importance of data backup and preservation. Whatever the cause may be — theft/hacking, hardware failure, what have you &...

Millennials are about to make up the biggest percentage of the working population. Actually, according to a Pew Research Center analysis of the 2015 census, they already are — having recently surpassed Generation X-ers — totaling 53.5 million, or about 34%. With that in mind, it’s time...

Customer service is a huge priority in running any type of business. Keeping customers happy will keep them coming back to you, and possibly even lead them to recommend you to friends and family. Effective customer service is generated through effective communication, and effective communication is ...

If you’ve had your eye on the news lately, or maybe even just if you’ve been scrolling through Facebook, you’ve probably seen at least one headline about Apple’s battle with the FBI about iPhone encryption surrounding the San Bernardino shooting in December. We’d like to take this blog pos...

The 21st century is bringing about more rapidly innovative change than any era before it. The telecommunications industry is one of the central hubs of this change, with the ways in which we communicate evolving seemingly every other week. One core way that telecommunications has changed is through ...

One of the biggest challenges in industry today is figuring out a way to incorporate new generations — Millennials, or Generation Y — into a workplace already saturated with Boomers and Gen-X-ers and their methodologies. As this younger generation continues to permeate the workplace, it�...

While it has been generally agreed upon that video conferencing is an asset to any business, it is new enough that many of us are not sure of how to use it the most effectively. We have not completely adapted to this technology. Often knowing where or when to look or what to projected over […...

It’s bound to happen: an angry phone call from an upset customer. By the time an upset customer reaches you on the phone, they are most likely ready to vent their frustrations on you. The most important thing to do when you are the receiving end of an upset customer’s frustrations is to remain c...

Business phone calls are some of the most important tasks we manage in business. Some phone calls are more important than others, but all have the ability to impact our business for the better or worse when face-to-face interactions are hard to come by. Mastering good phone communication can truly m...

While many residential homes and apartments are beginning to do away with their landlines in an effort to save money, some smaller businesses are wondering if they should do the same. Some business owners may think that a business landline is now unnecessary and that cell phones are reliable enough ...