Running a small business requires a ton of effort and coordinating many moving parts so that they all work well together. As a small business owner or employee, you know that communication is one of the most important things when it comes to keeping track of each other, customers or clients, and you...

Just as trees survive changing climates by smartly adapting how they use energy and resources and what they use them for, a business must operate similarly in order to survive. A business must know how to arrange and meet its priorities and scale the resources it uses to best meet the challenges of ...

As the world moves more and more towards wireless everything, wired internet connections seem to be on the way out. While many offices are now equipped with Wi-Fi, wired Internet is still holding on in the workplace. Should your business keep its wired Internet connection or switch to all wireless? ...

Good businesses care deeply about each and every interaction they have with their customers. No matter who answers your phones, you should always deliver a clear and concise message. Think of your phone as another entryway into your business. Making sure your calls are answered in a timely, professi...

In comparison to most industries, telecommunications is fairly young. And yet, telecom represents one of the most fundamental components of our modern way of life. Smartphones and the internet of things are likely to be the defining features of our generation, and generations to come. Here’s a qui...

In the long-running debate over “net neutrality” — whether internet providers should be required to treat all internet traffic equally — the question frequently comes up as to whether or not internet access should be considered a utility like phone service, electricity, gas or water....

Call quality issues can severely interfere with your business’s workflow and communications. And while voice-quality issues are less prevalent in today’s VoIP systems than they were a few years ago, problems can still occur from time to time. VoIP calls can be much more difficult to troubleshoot...

While some believe that landlines are becoming obsolete with the rise of mobile and online telecommunication solutions, there are actually a number of reasons why landline telephones should still be embraced by your business. Here are a few things you should consider before you ditch the cord. They ...

Verizon is likely to bring closure to a series of strikes that began in April after reaching an agreement with two major unions, Communications Workers of America and International Brotherhood of Electronic workers. The unions, representing over 40,000 striking workers, argued that the company was m...

On May 17, 1865, the first International Telegraph Convention was signed, and the International Telecommunications Union (ITU) was formed. Since 1969, the anniversary of those two events has served as World Telecommunication and Information Society Day (otherwise known as WTISD or World Information ...

We hear about hacking all the time in the news. From big business scares to identity theft via credit card machines, personal and important information being put in a precarious position is not as uncommon as you think. While computers and ATM’s are often cited sources of identity theft, these are...

Welcome back for part two of last week’s blog post about what happens in an Internet minute. We appreciate you coming back for part two — or if you missed out on the first half, go ahead and click through that link right there. Last week we talked a lot about exactly what goes on […]...