It’s bound to happen: an angry phone call from an upset customer. By the time an upset customer reaches you on the phone, they are most likely ready to vent their frustrations on you. The most important thing to do when you are the receiving end of an upset customer’s frustrations is to remain calm […]...
Answering the phone can be difficult. There are days when you just are not feeling well and don’t feel like talking on the phone. It can be hard to be nice on the phone, especially if you view it as a distraction from more important work. Being happy, memorable, and helpful on the phone is […]...
It’s no fun when your phones don’t work. Inter-office communication becomes more difficult, and clients become upset. If you’re having trouble with your phone system, maybe it’s time to consider an upgrade. Here are three signs to look for to tell if you need to upgrade your phone system. Technically Obsolete The older a phone […]...
We realize that our clients do not have to “get into the weeds” with us when it comes to the technical aspects of data networks. But it always helps to be familiar with where the industry is heading, and whether it’s relevant to your particular situation. If you haven’t heard about it already, you will […]...
Business phone calls are some of the most important tasks we manage in business. Some phone calls are more important than others, but all have the ability to impact our business for the better or worse when face-to-face interactions are hard to come by. Mastering good phone communication can truly make for better business. Whether […]...
If you wish to have a successful business, you need to develop a strong team. While a team is essentially meaning your staff members, your team can also mean your telecommunication networks. Through cloud services, VoIP services, and voice services, your business could be stronger than ever. Without the tools you need to properly communicate […]...
Recently, many businesses are beginning to hear the term “softphone” thrown around when it comes to business phones or phone systems. While some may believe that softphones are physical phones, a softphone is actually describing the software used for VoIP. This means that your laptop, desktop, or smart device can become a major phone service […]...
Every so often, the news will tell us of a new case of hackers gaining access to private and sensitive information. Most often, we hear about these hacks taking place through computers and credit card machines. While these hacks are serious, it is also important to realize your business could be hacked another way, through […]...
While the summer months that bring the thunderstorms are behind us, the winter months are right around the corner. Winter months tend to bring snowfalls and ice, which can make working difficult. Power outages paired with treacherous commute conditions can make working a serious issue during the winter months. Businesses that don’t have the ability […]...
Like many things today, phone systems can be purchased by businesses either brand new or used. However, when you purchase a car or home used you are given the chance to learn about its history. A car comes with a report on accidents and damage that has occurred over the years while it was in […]...
