One major cultural shift that has come out of the pandemic is that so much of business is done virtually now, even for small businesses. Teleconferencing really is a new standard of business these days. And while the jokes about pairing your suit jacket with your pajama pants are great, it’s also important to remember […]...
The internet comes with many conveniences, but cyber security issues also make the Internet risky. Small businesses hold sensitive information on cloud-based systems that hackers can retrieve without the proper protection. This problem not only affects employees but customers as well. Every company is responsible for creating a safety culture to improve that business while […]...
Setting up a small business network at your company is an absolutely essential step in preparing your office for new or returning team members. So whether this is your first time setting up a network or you’re preparing for your team to return to the office, setting your equipment up correctly will ensure your team […]...
Keeping your business technology up-to-date can be a daunting task. Depending on your industry, this may be a minor task (keeping computers updated) or a major one (staying on top of the constant changes in the manufacturing world). Almost every single business, however, has a piece of technology that is shared, and it is the […]...
Scalable phone systems mean always having a functional, efficient system regardless of how many calls you receive or phone lines you need. So, how does your current phone system measure up? If it’s cumbersome to add lines when you need them, or your phones start acting up when you get over a certain number of […]...
A telephone system is a vital piece of infrastructure for any modern organization because it connects your business to clients and customers and allows your employees to communicate effectively with each other. A key system and private branch exchange (PBX) are the two primary phone systems used in today’s market. The best option for your […]...
Overhead paging systems can be a great addition to your existing communication and security system, regardless of your business or facility size. These systems are incredibly versatile and can be used for various needs, like interdepartmental notifications in a warehouse or office building, authorized personnel access in a hospital or apartment complex, or even background […]...
For businesses that handle a large call volume every day, having an efficient call center is a must. But for your call center to run efficiently, there have to be processes in place to prioritize calls, respond to them, and route them to the right person. One method for doing this is called ACD, or […]...
These days, operating a successful call center has become more important than ever before. In fact, call centers are essential to a variety of different types of businesses — particularly in 2022 — and onwards as the workplace has significantly shifted in the last couple of years. The reality is, call centers are super beneficial […]...
For many people, knowing the key distinctions between fixed and non-fixed VoIP can be slightly confusing — but the reality is the differences are easier to understand than you might initially think. In fact, the differences between fixed and non-fixed VoIP are not necessarily all that complex overall. The reality is that fixed VoIP phone […]...
