For all things Telecommunications

Paragon Bioservices, Inc.

I wanted to provide some feedback regarding the start-to-end process of procuring our VOIP phone system.

Sales Relationship

I was put at ease rather early into the process when we began discussing phone systems primarily because you and the Delta team asked questions and listened to our responses and needs when sizing up a system quote. This may seem obvious, but other vendors were quick to either try to make the system they wanted to sell fit into my requirements, or resisted providing specific details about the system – promising instead it would simply do everything I could ever need it to do (further clarification revealed significant shortcomings in their proposal.)

Installation & Service

Delta’s technician’s have provided stellar service. They really came through for us when installing the system and getting it running between the time the circuit were finished and occupancy was started (a matter of a few days). They provided prompt follow-up support while we twisted the configuration of the system to meet our unique needs for a four-person reception group (each of whom pull double-duty as a receptionist plus another job function). They have been easily reachable via email or phone to answer questions regarding operations or configuration as they arise, and I typically get resolution on the first call (those few that have required more investigation were resolved on the second call).

Equipment

The system dovetailed nicely into our particular phone service (dynamic access TI with two POTS lines) and as seen no hardware issues to date. There was a brief software-related issue that surfaced due to our unique configurations, and Delta worked with the manufacturer to apply the necessary patches to resolve it.

We have deployed roughly 50 IP phone sets and had only a single phone show an intermittent hardware problem. It was a promptly replaced, installed, and there have been no issues since.

Overall, the system has delivered all the benefits and functionally Paragon needs to support its business , today and for years to come. Employees are leveraging features never before available to them to increase productivity and improve communication both within the facility and with our customers.

Mainly thanks to you and the entire Delta team for all you hard work!

 

PS – I almost forgot to mention; in addition to the above, you’re A/R team was very respectful and patient while we worked out some confusion around our bank financing of the VOIP solution. It was sincerely appreciated to be engaged in a spirit of cooperation toward resolving the issue rather than one of confrontation.