Delta Intellicom

Why You Should Record Your Business Calls

What if there was a simple way to get material to train future employees, ensure that your existing customer service personnel are doing a great job, and protect yourself against potential liability? There is! Call recording is an easy tool to improve your business phone system and make sure that yo...

VoIP vs. Landline: Which Is Best for You?

Every business needs the right phone systems to thrive. Choosing the best option from the many business phone systems on the market is essential, as your telecommunications systems constitute a significant investment. When deciding between VoIP and a landline, how can you make the best choice for yo...

What to Know About Call Queuing

Providing excellent customer service is the goal of every business, and there are many ways to accomplish it. Working with a call center is one way to improve your response time, boost overall customer experience, and improve your metrics. One of the many benefits of using a call center is the abili...

Improve Business Operations with a PBX System

You can improve your business and make things more efficient in many different ways. One of the things that has the greatest impact is the right telecommunications system. Thanks to their efficacy, affordability, and versatility, PBX phone systems remain one of the most popular types of business pho...

Choosing the Right Phone System For Your Business

Just about every business these days relies on its business phone system, including small businesses. It’s a stark change from even just a few years ago, when everyone was using a legacy business phone system that required plenty of wires and hardware strewn about the office. Now, even mom-and-pop...

Why You Should Invest in Call Recording

Call recording is a valuable software feature that captures and stores conversations held over a business phone system. Unlike traditional phone call recording, which requires a separate setup, call recording is often a built-in feature of a business’s cloud telephony system. These recordings ...

Reduce Costs with a Business Phone System

Your business phone system may not be the most flashy part of your business, but it’s certainly essential. Creating smooth lines of communication is essential so that you never have to worry about a message getting missed. As useful as that business phone system is, though, it can actually reduce ...

Increase Productivity with PBX

The right telecommunications solution can make it much easier for you to get your work done and reach new heights of productivity. As a result, it only makes sense that PBX phone systems are growing in popularity. If you are getting ready to choose your business phone system, here are some ways you ...

Important Considerations When Selecting a PBX Provider

Regardless of your industry, communication plays a large role. You have to be able to talk to customers or clients, receive and/or follow up on new leads, contact vendors and distributors, and talk to employees. Telecommunications drives your business day-to-day, even if most of your work is done fa...

Hold an Effective Conference Call

In the world of business, a conference call is an everyday occurrence for most companies. A conference call is a way for teams to discuss projects, collect information from a client, and keep your bosses informed. While a conference call is nothing new in the business world, an effective conference ...

What is VoIP?

If you are ever working within the telecommunication industry, you have will most likely hear or read about VoIP. You will probably find out if your business uses the service or not, and you might even help determine if VoIP is beneficial for your business. Because of this, it would be helpful for y...

Small Business Phone System: The Basics

When it comes to choosing amongst the small business phone systems that are being offered, business owners can feel overwhelmed and confused. There are several small business phone system services available and choosing the wrong one could cost your business in the long run. There are several things...