Delta Intellicom

How to Polish Your Phone Answering Skills

Answering the phone can be difficult. There are days when you just are not feeling well and don’t feel like talking on the phone. It can be hard to be nice on the phone, especially if you view it as a distraction from more important work. Being happy, memorable, and helpful on the phone is [&helli...

Signs You Need to Update Your Phone System

It’s no fun when your phones don’t work. Inter-office communication becomes more difficult, and clients become upset. If you’re having trouble with your phone system, maybe it’s time to consider an upgrade. Here are three signs to look for to tell if you need to upgrade your phone system. Te...

Might 10-Gigabit Ethernet be in Your Future?

We realize that our clients do not have to “get into the weeds” with us when it comes to the technical aspects of data networks. But it always helps to be familiar with where the industry is heading, and whether it’s relevant to your particular situation. If you haven’t heard about it alread...

Creating your Telecommunication Team

If you wish to have a successful business, you need to develop a strong team. While a team is essentially meaning your staff members, your team can also mean your telecommunication networks. Through cloud services, VoIP services, and voice services, your business could be stronger than ever. Without...

What is a Softphone?

Recently, many businesses are beginning to hear the term “softphone” thrown around when it comes to business phones or phone systems. While some may believe that softphones are physical phones, a softphone is actually describing the software used for VoIP. This means that your laptop, desktop, o...

Protecting your Phone System from Hackers

Every so often, the news will tell us of a new case of hackers gaining access to private and sensitive information. Most often, we hear about these hacks taking place through computers and credit card machines. While these hacks are serious, it is also important to realize your business could be hac...

Storm Management through Telecommunication

While the summer months that bring the thunderstorms are behind us, the winter months are right around the corner. Winter months tend to bring snowfalls and ice, which can make working difficult. Power outages paired with treacherous commute conditions can make working a serious issue during the win...

The Harm in Used Phone Systems

Like many things today, phone systems can be purchased by businesses either brand new or used. However, when you purchase a car or home used you are given the chance to learn about its history. A car comes with a report on accidents and damage that has occurred over the years while it was in [&helli...

Updating your Phone System: What to Consider

Technology is constantly evolving, which means businesses are constantly working hard to keep up with the latest developments. Between new internet features, the latest applications, and even new phone services, businesses have a bevy of options to choose from when it comes to communication. One of ...

Should my Business Utilize Video Conferencing?

For many businesses, technology has created new ways for clients and staff members to conduct business. While some technology has been accepted with open arms, other forms of technology have been snubbed by business owners who prefer to handle their business in a more traditional way. However, these...

Using VoIP for a Multiple Location Business

Consistent quality is essential in running a successful business and having a high client retention rate. In order for clients to return and remain loyal to your business, your business must first provide them with a high quality service to start, and then keep up with that quality of service upon t...

VoIP and IP Telephony: Is there a Difference?

When it comes to telecommunication, there are several terms that can be confusing or interchanged depending on who you are talking to. One combination of these terms includes VoIP and IP telephony. While the terms are often interchangeable when used, it is important to understand the difference betw...