Delta Intellicom

What is a PBX Phone System?

If you’re like most business professionals, the phone is a huge part of your daily process. It is likely how you answer customer questions, field new leads, and finalize major decisions. You probably use your business phone systems daily to talk to employees, customers or clients, and vendors. In ...

Choosing a VoIP Phone System for Your Business

VoIP phone systems are one of the most versatile and affordable ways to get the phone service that your business needs. However, choosing it can be a little overwhelming, as there are so many different options on the market today. What are some of the things you should consider when choosing busines...

What is the Role of Telecoms in Business?

Many managers default to enhancing their employees’ knowledge or skill sets to improve company performance. After all, it has excellent outcomes when employees perform their jobs more quickly and effectively. Plus, increasing innovation leads helps to strengthen company performance. However, i...

Telecom Industry Trends 2023 

A new year means new trends in every industry, and the telecom industry isn’t any different. The telecom industry is dynamic and the reason behind many new technologies. The telecommunications sector is ever-evolving, and 2023 will be no different. Here are some telecom industry trends in 2023...

How to Find the Best Phone System for Your Business

Chances are that your phone system is the lifeline of your business. For many industries, the phone is still the #1 way to connect with new and repeat business. And the last few years of upheaval have resulted in a large number of businesses adapting to work-from-home conditions that persist – thi...

A Primer on PBX Phone Systems

One of the choices that you have to make when setting up any business is how you’re going to handle phone calls. In many cases, small business owners assume that the call volume will be manageable enough that they can just use their own cell phone. This is almost never a good solution. The alt...

Contact Center Trends Coming in 2023

While we have traditionally denoted the business call center in the past, the fact is that technology has pushed these operations into the realm of contact centers—where communication in all forms takes place. They’re not really centers anymore, either. Rather than being stationed in a facility,...

Business Networking: What is WAN?

Many businesses these days use WAN, or wide area network, for their business networking needs. It’s a great way of sharing data between customers, employees, vendors, and contractors across geographical space because it’s ideal for establishing long-distance networks.  However, there has be...

The Many Benefits of Automatic Call Distribution

Your business wants to serve every customer as efficiently as possible. One way to accomplish this is with automatic call distribution (ACD). This system is an effective method of taking incoming calls and directing them to the person who is best able to meet the caller’s needs, whether that is so...