If you’re used to working with the English language, you are taught that redundancy is almost always a bad thing. In fact, if you take English classes, you are taught that redundancy is almost always a bad thing. See what we did there? Unlike English, redundancy in data centers is incredibly important! Here are some […]...
While we are all used to hearing that customer service calls may be recorded for quality assurance, we don’t all have call recording systems in place for our businesses. Call recording adds professionalism to your VoIP phone system and lets customers know that you want to get things done right the first time. Here are […]...
As your premise-based phone system nears the end of its life, it will become critically important to identify the features your business needs. You’ll end up having to shop for the next great business phone system that will help your business stay competitive in the digital age. If you’re looking for a phone system that […]...
As VoIP phone systems grow rapidly in popularity throughout the business world, various myths are gaining popularity as well. Here are four of the biggest myths about VoIP phone systems (and why they are easily busted). The Sound Quality Isn’t Good Many people assume that early VoIP phone systems are representative of the current state […]...
Back in the old days, making voice calls over the internet was an excruciating process. Calls were dropped all of the time and the ones that stayed connect were often choppy enough to the point where it was nearly impossible to understand what the person on the other end was saying! And back then video […]...
Making use of a hosted PBX system for your business is a great idea, whether you are a large or small enterprise. If you find that your current phone system is unwieldy, non-user friendly, and takes up valuable time that you could be spending on more essential business functions, perhaps it is time to upgrade. […]...
VoIP is an incredibly popular technology throughout modern business, and it continues to expand and get new features. Mobile VoIP phones have started to transform the way that we communicate and how easy it is to get a phone number. With lower costs than ever and higher flexibility than ever, VoIP still has a lot […]...
The telecom industry, like all others, is not static. It changes, evolves, grows, and faces challenges just as any other does. Over the next five years, industry experts predict that these external factors will have a huge impact on telecom. Look out for these major trends which will cause big changes in telecom. Integration As […]...
Unified communications has become a highly valued part of a well-functioning business. The idea behind this concept is that all of the functions of communications in a given organization are unified in order to work seamlessly on one single platform. The widespread adoption of this has led the workforce to become more dispersed and remote, […]...
With the latest news about Yahoo’s data breach compromising over a billion accounts, cybersecurity is back at the forefront of people’s minds. While major data breaches get headlines on the nightly news, the truth is that the vast majority of businesses that are hacked are small businesses. Why is this the case? It’s usually because […]...
