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Why You Need a Hosted Phone Solution

May 29th, 2020
Why You Need a Hosted Phone Solution

A hosted phone solution may just be the way you can up your game and help create a better, more reliable customer service experience.

If you have an unreliable phone system, you may be missing out on a lot of money. Both your employees and customers should ideally have voice calling technology that is reliable and effective. Downtime can cause customers to lose faith in your productivity or customer satisfaction. Nowadays, hosted phone systems are accessible to all kinds of businesses. A hosted phone solution may just be the way you can up your game and help create a better, more reliable customer service experience.  Read the rest of this entry »

Benefits of Video Conferencing In a Business

May 22nd, 2020
Benefits of Video Conferencing In a Business

Sometimes, a phone call or a text chat is not enough to express ideas to coworkers, business associates, or other parties. Video conferencing can fill those gaps in communication!

The primary purpose of technology is to make simple tasks easier and more efficient. Sometimes, a phone call or a text chat is not enough to express ideas to coworkers, business associates, or other parties. This situation is among the many reasons why video conferencing can be a massive benefit to a business’s daily operations. When considering if video conferencing is a worthwhile investment, keep in mind the following advantages and perhaps tips and tricks from experts. Read the rest of this entry »

Difference Between Overhead Paging and Intercom Systems

May 15th, 2020
Difference Between Overhead Paging and Intercom Systems

Many people believe that overhead paging systems and intercom systems refer to the same service and equipment. Actually, this isn’t true.

For any business or building owner, it’s essential to know what types of technology and equipment can improve your business functions. What’s equally as important is being able to understand differences in your available options. This way, you can choose the system that most makes sense for your operations or work environment. Many people believe that overhead paging systems and intercom systems refer to the same service and equipment. Actually, this isn’t true. Be sure you know the differences between overhead paging and intercom systems before you install a system. Otherwise, you may encounter some surprises or disappointments. Read the rest of this entry »

3 Emerging Trends in Call Centers

May 8th, 2020
3 Emerging Trends in Call Centers

New technologies expand the boundaries of what we thought would be present in the data and telecommunications field. Here are a few of these emerging trends that are transforming call centers.

Today, technology is evolving rapidly in almost all fields of the commercial world. It is no longer sufficient to simply have the best call service software or the best wiring equipment at call centers. In fact, new technologies expand the boundaries of what we thought would be present in the data and telecommunications field. Let’s discuss a few of these emerging trends that are transforming call centers. Read the rest of this entry »

Simple Practices to Secure Your Business Computer Network

May 1st, 2020
Simple Practices to Secure Your Business Computer Network

Engaging in a few policy changes and simple practices can bring more security to your business computer network.

Any business professional or telecommunications expert will tell you it’s highly important to secure your business computer network. With an unsecured network, all of your business-related data and communications could be susceptible to hacks and can easily be stolen by cybercriminals. Particularly small businesses that may not have the resources or know-how to protect their data from a cyberattack can find their business computer network rather vulnerable. However, engaging in a few policy changes and simple practices can bring more security to your business computer network. Read the rest of this entry »

Tips for Better Video Conferencing

April 24th, 2020
Tips for Better Video Conferencing

We have a few tips for you to practice for better video conferencing, now that many are turning to telework.

During this time, while many are turning to video conferencing for telework, a few things can go grand, and others can go very wrong. Many people have experience video conferencing and participating in virtual calls in the office, and some are adjusting to working with this useful telecommunications tool at home. Whatever your circumstances may be, we have a few tips for you to practice for better video conferencing. Read the rest of this entry »

Perks of Outsourcing Data Services For Your Business

April 17th, 2020
Perks of Outsourcing Data Services For Your Business

The perks of outsourcing data services translate to lower costs and better productivity. Find out more in detail here.

Businesses of all sizes and industries can reap tons of benefits from outsourcing data services to reputable providers. In many cases, several telecommunications providers also offer data services in conjunction with voice and phone system solutions. Outsourcing data services lets a dedicated company store and manage your business’s valuable information, for anything from payroll to databases. The perks of outsourcing data services translate to lower costs and better productivity. Read the rest of this entry »

Improve Call Center Customer Experience

April 11th, 2020
Improve Call Center Customer Experience

How can call centers deliver a better customer experience? A bit of strategic thinking and technological upgrades can go a long way.

A business sets themselves apart from their competitors by delivering high satisfaction through customer experience. A customer’s feeling of satisfaction when they walk away after being serviced can be a direct indicator of if they choose to return to your business instead of seeking out your competitors. For this reason, customer experience should be at the forefront of all business owners’ minds. Investing in new technologies can help a company’s call center procure better customer experience. Read the rest of this entry »