For all things Telecommunications


The Difference Between Fixed & Non-Fixed VoIP

May 20th, 2022
Delta Intellicom Fixed VoIP

Understanding the difference between fixed and non-fixed VoIP numbers can help you determine which will suit your needs.

For many people, knowing the key distinctions between fixed and non-fixed VoIP can be slightly confusing — but the reality is the differences are easier to understand than you might initially think. In fact, the differences between fixed and non-fixed VoIP are not necessarily all that complex overall. The reality is that fixed VoIP phone numbers tend to be located or associated with an account holder’s specific, physical address. Ultimately, the distinction then becomes that a non-fixed VoIP phone number will typically not be fixed to an actual address. That being said, there are some distinctions that should be made between fixed and non-fixed VoIP. Here are the explanations associated with really understanding the difference between the two VoIPs.

Read the rest of this entry »

How Call Recording Supports Your Business

May 13th, 2022
Delta Intellicom Call Recording

Call recording keeps everyone accountable and pinpoints problem areas.

Having call recording support can really be a significant benefit to your existing business. In fact, with many employees still working remotely, there are increasing needs to have the proper implementation of voice recordings in place. The reality is, VoIP phone recordings are often the best recourse for business owners looking to create confidence within their business and excel in the realm of customer service simultaneously. Ultimately, if you don’t have phone recordings then you lack the ability to make sure you are aware of what is happening during these calls. Here are just a few clear benefits associated with VoIP recordings and how they enhance any type of business.

Read the rest of this entry »

Is it Time to Replace Your Business Phone System?

May 6th, 2022
Delta Intellicom Replace Business Phone System

Don’t sacrifice functionality by sticking with an old system. Know when it’s time to replace your business phone system.

If you have ever run a business, you’re familiar with just how far each and every dollar can go. Sometimes a system your business uses gets slow and cumbersome to use, but the fact that it’s already in place outweighs that and you continue to use it to avoid the cost of installing a new system. There comes a time when eventually, that infrastructure is in dire need of upgrading, and that’s true of business phone systems as well. If you’re thinking you may need to replace your business phone system, here are some factors you may want to consider before pulling the trigger.

Read the rest of this entry »

Maintaining Your Privacy While Video Conferencing

April 28th, 2022
Delta Intellicom Privacy While Video Conferencing

There are some steps you can take to protect the privacy of your company and its employees while video conferencing.

Video conferencing is a normal day-to-day activity ever since the Covid-19 pandemic shook up the working world. While many businesses are heading back into the office, many others have found the benefits of working from home to be the better option and opted to do away with the office altogether. Online meetings have come a long way in recent years, but there is still a lot that can be learned about maintaining your privacy while video conferencing.

Read the rest of this entry »

The Importance of Telecommunication Consultation Services

April 21st, 2022
Delta Intellicom Telecommunication Consultations Services

It’s important to make sure your business has exactly what it needs to succeed, and a telecommunication consultation can help get you the perfect telecommunications system.

Buying a new phone sounds like an easy task until you have to do it for your business. Business phone systems need to consider connectivity, ethernet options, cloud services, automation, and many other factors. With so many confusing options available, it can be difficult to know which system is best for your business. If you’re struggling to decide, you should take advantage of telecommunication consultation services.

Read the rest of this entry »

3 Benefits of an IP-PBX Phone System

April 15th, 2022
Delta Intellicom IP-BPX Phone System

An IP-PBX phone system keeps your business connected to its customers at an affordable price.

What kind of business you have can determine what kind of phone system you need. For most businesses, the IP-PBX system is the superior option over a traditional PBX, which is generally only used by emergency services now due to their guaranteed stability. This type of phone system comes with several important benefits over a traditional PBX system.

Read the rest of this entry »

How to Improve Call Center Customer Experience

April 8th, 2022
How to Improve Call Center Customer Experience delta intellicom

Are your customers frustrated when they use your call center? You could be losing business!

What customer experience does your call center provide for your clients? The quality of your call center services is paramount to keeping your customers happy. If you have a long, complicated menu and an inefficient method of routing calls, your customers may be leaving your call center frustrated, meaning they will take their business elsewhere in the future. So, how exactly can you improve your call center experience and retain your customers? Here are some steps you can take. 

Read the rest of this entry »

VoIP vs. Landline: Which is Best for Your Business?

April 1st, 2022
VoIP vs. Landline: Which is Best for Your Business? delta intellicom

You’ve heard about VoIP and Landline business phone systems, but which telecommunications solution is best for your business?

VoIP and landlines have been used for years for business telecommunications, but how do you know which is best for your business? Here are a few questions to help you decide which may fit your team’s needs best! 

Read the rest of this entry »