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How To Maintain Privacy While Video Conferencing

April 15th, 2021
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Having a secure way for video conferencing is the way of the future of meetings.

Video conferencing continues to be the new standard for staying connected with your coworkers. Although more and more offices are being opened as vaccinations roll out en masse, many employees are opting to continue to stay at home. The 2020 to 2021 COVID-19 pandemic has caused a huge shift in traditional office culture, possibly for good. So the video conferencing industry is crucial to any business in any sector. But every technology has its qualms. Plenty of businesses deal with high-security data and confidential discussions, so they might be a bit more hesitant to use a video conferencing service. But there are plenty of precautions one can take to prevent any data leaks or security issues when using video conferencing. Here are a few ways to take preventative measures.  Read the rest of this entry »

Three Types of PBX Phone Systems to Consider For Your Business

April 8th, 2021
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PBX phone systems aren’t super complicated and erase the need for an operator.

PBX phone systems have truly revolutionized the telecommunication industry over the years. PBX (or public branch exchange) systems have basically eliminated the need for phone operators, a role in which there was plenty of user errors that could occur, especially in sophisticated, confidential environments. PBX phone systems essentially reroute any phone call to the desired extension by using a pre-programmed process of elimination method to further enhance the efficiency and timeliness of business phone calls. Any business in any sector can greatly benefit from PBX phone systems, but there are many different types out there to choose from. Here are the three basic types of PBX phone systems and how to ascertain which one is right for your company.  Read the rest of this entry »

The Benefits of VoIP When Working from Home

April 1st, 2021
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Working from home has a few disadvantages, but having a VoIP system is not one of them,

Even though vaccinations are becoming increasingly common amongst the American public, many office workers are still working remotely at this time. VoIP systems for a long time were primarily used in office settings or call centers as an added measure of call security and quality. However, since many have moved from their office chair to their living room couch, VoIP systems needed to be adapted to working from home. While many people simply rely on their home or favorite coffee shop’s WiFi connection for higher security or confidential phone calls, it is simply not an option. Thankfully, most VoIP phone systems have transitioned to Cloud-based over the years of development, so they are easy to use and manage when not at the office. Here are just a few of the many benefits VoIP systems can provide for your business while employees are working from home.  Read the rest of this entry »

Important Uses for an Overhead Paging System

March 25th, 2021
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Classrooms, lecture halls, and meeting rooms are great places to consider installing an overhead paging system.

Have you ever been inside a building and noticed a small, grate-like mechanism on the ceilings or near the fire alarm? It was likely an overhead paging system or a way to communicate with a central control center. Many businesses and facilities already use an overhead paging system; you probably just haven’t seen them in action. Most of the time, they are used as a one-way communication measure to announce emergencies throughout the building, such as fire alarms. But, there are more reasons than just emergencies to install an overhead paging system to your business. Here are a few alternate uses of an overhead paging system that can be useful to your business or facility. Read the rest of this entry »

Contact Centers and Call Centers: What’s The Difference?

March 18th, 2021
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Contact centers and call centers are similar in some ways, but fundamentally different as well.

When we read “Contact Us” or “Call Us,” we can tell immediately that there is a difference. But when it comes to “Contact Centers” or “Call Centers,” we might assume that they are the same thing. However, this is actually not the case at all. The two customer service centers are actually quite different. They are different in how communication is performed. This article will clear up the differences between call and contact centers and determine which is better for your company or business model. Read the rest of this entry »

How Call Recording Helps Your Business Succeed

March 11th, 2021
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Call recording is an extremely useful tool in the telecommunications industry.

Fun fact: did you know that call recording originated from answering machine technology? Back in the 1930s,  the first answering machine was developed with magnetic tape strips to allow users to leave a short recording if no one was available at that time. This recording technology eventually paved the way for the first tape recorder, which was used for many years to record phone calls. The answering machine’s time is long gone in the modern age, and call recording is now done 100% digitally. Call recording and monitoring are used by thousands of businesses and corporate spaces nowadays for a multitude of reasons. Here are some core reasons why call recording can help refine and build your business towards success. Read the rest of this entry »

Five Steps to Troubleshoot Your PBX Phone System

March 4th, 2021

Many businesses today use PBX, or Private Branch Exchange, for their phone systems because it saves the cost of installing an individual outside line for each user. Instead, the system allows individual users to share a number of outside lines and create internal connections seamlessly, all using the digital power of VoIP (for the most part – some companies still have legacy, analog PBX systems). Like any technology, however, PBX can have its small technical issues, specifically jitter (disarranged sound on the call), latency or lag, and interference. Luckily, many of the most common issues in your PBX phone system you can troubleshoot yourself with these steps.

A PBX phone system can have its small technical issues, but many of the most common issues you can troubleshoot yourself with these steps.

Make sure your PBX phone system is meeting ready by troubleshooting it first!

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How the Telecommunications Industry Changed for the Better in 2020

February 26th, 2021
Here are a few subcategories within the telecommunications industry that are on the rise in 2021.

5G cellphone towers were a great technological advancement in the telecommunications industry to come out of 2020.

2020 was a rough year for most of us, but one good thing to come out of was the rise of telecommunications technology and industry. In 2019, industry heads were already preparing to make 2020 their biggest year yet in terms of advancements. But no one expected a deadly global pandemic to force millions to work and learn from home to make their efforts significantly more important. Here are a few subcategories within the telecommunications industry that grew tenfold in 2020, making them great technologies to look out for as we continue 2021. Read the rest of this entry »