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Understanding KSU, PBX, and PABX Phone Systems

June 10th, 2021

There are so many different phone systems. Learn more about them here!

If you’ve come to this blog, you are probably an office, facility, or business that wants to add a brand new phone system to make your business more connected with the outside world. Phone systems are at this point essential to any business simply because they allow for customers and representatives to communicate in an effective manner from virtually anywhere. But let’s be honest, most people just don’t know the different types of phone systems all too well outside of the industry. It can be rather difficult for a newcomer to understand, after all. KSU, PBX, and PABX are all very similar sounding acronyms. But, luckily, you’ve found the right place with Delta Intellicom. Wondering about the differences between KSU, PBX, and PABX phone systems? Read this to learn which is the best fit for your business facility. Read the rest of this entry »

WAN Explained: A Few Types of Wide Area Networking

June 3rd, 2021

WAN should be an integral part of any business, even those that are not in the telecommunications industry.

When it comes to WAN, understanding its nuances and the various types available can be challenging for those, not in the networking or telecommunications world. In fact, simply knowing that WAN stands for Wide Area Networking can be a game-changer for many newbies in the industry. Here are some of the key facts you’ll need to know when it comes to the many different types of wide-area networking. Read the rest of this entry »

How to Write an eFax Cover Sheet

May 27th, 2021

Although faxing is mostly a relic of the past, it still finds use in some situations through eFax.

Although faxing is thought to be a concept of the past, it actually is rather useful in certain situations. For instance, many companies that deal with high-security documents that need to be communicated to another location may not want to risk putting those documents out as an email in fear of hackers or unwanted privacy risks. Sometimes documents are not to be archived in a digital data library and need to remain physical only as well, which gives good reason to fax. This is a common situation in which faxing is still needed. One way faxing is still used is via eFax, a secure, fast style of faxing via a secure Internet connection on a single server. But many people using eFax service may have forgotten how to write a cover sheet for their faxed documents, which is used to identify incoming documents from a fax machine. This guide is developed to help you write a concise, informative cover sheet when using eFax services. Read the rest of this entry »

The Hidden Secret of Hosted Phone Solutions

May 20th, 2021

What is the secret of hosted phone solutions? Read this to find out!

When you are in the market for a commercial phone system, there’s a lot of technical lingo thrown around that can be quite confusing to the average buyer. For example, when you begin your search for an installation plan for your new phone systems or for setting up your own contact center, you will likely be recommended a variety of hosted phone solutions. But to someone who is not well versed in the telecommunications industry, you probably don’t even know what that really means, much less what your options are. Well, Delta Intellicom is here to tell you a little secret about hosted phone solutions– almost all varieties perform the exact same function. Take some time to learn about the world of hosted phone solutions for your business before jumping in on a purchase. Read the rest of this entry »

Adapting Your Business Telecommunications to the Digital Sales Age

May 13th, 2021

delta intellicom business telecommunications

More and more people are using e-commerce solutions nowadays, so having good business telecommunications is key to success.

We’ve learned a lot of things over the course of the last year when it comes to sales. In an instant, almost everything everywhere was instantly changed to online-only, even in industries we never thought possible, like office work, grocery, and manufacturing. Even kids in school and university had to immediately switch to online forms of learning at home exclusively practically overnight. This world event led to a huge increase in online traffic sales, and with that, increased online business telecommunications. Some industries that were already adapted to online selling did fine or maybe even thrived during the pandemic. But others that weren’t prepared fell short in terms of business telecommunication. Here are a few steps you can take action to improve your business telecommunications in the age of primarily digital sales. Read the rest of this entry »

How Contact Centers Can Maintain Quality Service During COVID-19

May 6th, 2021

Customer service is a key part of contact centers, so perfecting your model is very important.

Contact centers are often a central part of maintaining quality customer service to all patrons. In the COVID-19 pandemic, more and more people are spending their days online shopping. Usually, this means that if they perceive a problem, they will likely be reaching out to the business’s contact centers rather than going there directly to speak with a representative. In one way, it’s great that contact centers are becoming increasingly important in today’s workplace. However, the more people served per day, the more quickly employees may experience burnout. This can lead to poor quality interactions. So, what are some steps to take to ensure quality customer service is coming from your contact centers? Here are a few tips to think about, especially now during this pandemic. Read the rest of this entry »

What’s All the Buzz About Simultaneous Ring?

April 28th, 2021

The great thing about simultaneous ring is that employees can be contacted at virtually anytime, anywhere.

The simultaneous ring is all the rage right now in the telecommunications industry, especially since most office people and call center employees alike are working from home. A simultaneous ring essentially is a way to connect many phone systems together to ring at the same time, even when the phones are not on the same line. It’s especially useful for situations when working from home or when someone is out of the office for the day and needs to be contacted in an emergency situation. This way, customers and employers alike can contact a representative at many different locations so they can be on-call at all times. But how is it installed or used in business? Here’s how simultaneous ring can be used in your business and why it’s so trendy right now. Read the rest of this entry »

Three Ways to Evaluate Call Center Service

April 22nd, 2021

Having happy call center employees is one way to make your evaluation results more favorable.

There’s the age-old saying that businesses tend to oblige to in most situations: “The customer is always right.” While every business owner strives to make the customer as satisfied as possible, there will always be problems that arise with any transaction. A call center is a great solution when it comes to maintaining a positive customer-business relationship and is one of the better ways of obtaining repeat, loyal customers. However, even a call center is not a foolproof way of maintaining customer satisfaction. After all, all customer service employees are only human and can make mistakes. But sometimes, it is the call center itself that can cause its own problems if not properly evaluated every so often. Evaluation of a call center can help to identify problems before they happen again. Here are some ways you can take action to evaluate the performance of your call center to alleviate any potential issues before they happen. Read the rest of this entry »