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Key Aspects of Choosing a Telecommunications Provider

April 3rd, 2020
Key Aspects of Choosing a Telecommunications Provider

In order to effectively choose the right telecommunications provider for data services and solutions, a business needs to understand what they need to achieve.

In order to effectively choose the right telecommunications provider for data services and solutions, a business needs to understand what they need to achieve. Does one need to support hundreds of customers or thousands? Is it known what the most common reasons customers will have for contacting? Answering these questions and more ahead of time will help guide a business owner to making the right decision for their telecommunications provider’s services. Let’s dive into some key things all business owners should consider. Read the rest of this entry »

Voice Over IP: Crucial to Telecommuting Success

March 28th, 2020
Voice Over IP: Crucial to Telecommuting Success

Voice over IP solutions make remote work and telecommuting far more productive and secure.

Plenty of businesses have already turned to voice over IP solutions to enable the best work from telecommuting workers. These are workers who work remotely, either at home, while on travel, or anywhere else away from their office phone and computer. Telecommuting offers flexibility to businesses and employees. Companies can save money on leasing physical office space and attract workers from a greater talent pool. Employees get the flexibility of working outside of the typical office-environment and cuts out the hassle of commuting to work. Telecommuting is the way of the future, and voice over IP provides the best tools to support a company’s remote workforce. Read the rest of this entry »

Managing High Call Volume to Small Business Phone System

March 20th, 2020
Managing High Call Volume to Small Business Phone System

A small business phone system is not like one you would find at a call center. How can you manage high volume of calls to your business while providing customers with timely service?

Telecommunication and a business’ network is the backbone by which a small business can serve their customers. When a business’ customer base grows, it is only logical that their over-the-phone support would be in higher demand. Any failures or slowdowns when serving customers via these systems can result in negative consequences for a business. Even if an upgrade is not possible, there are a few things a company can do to help mitigate a higher demand on its telecommunication system. Read the rest of this entry »

3 Signs Your VoIP Phone System is Hacked

March 13th, 2020
3 Signs Your VoIP Phone System is Hacked

These are some signs you should watch out for, letting you know your VoIP phone system has potentially been compromised.

VoIP phone systems are reliable and offer various businesses many unique phone features. Harnessing the power of the Internet, VoIP phone systems connect your business communication with and through your wireless network. However, just as your network can get hacked without the right security measures in place, your phone system is just as vulnerable to this type of attack. This leaves your conversations and data insecure, and can potentially cost your company thousands of dollars of toll charges. While instances of businesses getting their VoIP phone system hacked may seem rare, and you think it could never happen to your office, it’s best to know a few of the warning signs.  Read the rest of this entry »

What Are IP-PBX Systems?

March 7th, 2020
What Are IP-PBX Systems?

How do IP-PBX systems differ from the traditional public branch exchange phone systems?

If you’ve purchased a PBX phone system or private branch exchange phone system, in the past few years, chances are it’s actually an IP-PBX system. If not, it may be time to look into replacing your traditional PBX with a more modern IP-PBX system. What are the differences in this newer telecommunications technology from its predecessor, and more importantly, what benefits can it serve your business? Read the rest of this entry »

Should My Business Use LAN or WAN?

February 29th, 2020
Should My Business Use LAN or WAN?

Let’s clarify the difference between LAN and WAN so you can choose the best service for your business.

When creating a business, there are plenty of considerations you must keep in mind. One such concern is what your networking needs are going to be. We sometimes divide these options up into two main categories: LAN and WAN networks. These might sound rather similar, but they actually differ in ways that are important to how your business functions. No networking option is a one-size-fits-all decision; you’re always going to be on the hunt for the specific solution that matches your needs. Let’s take a look at how LAN and WAN cable networks differ and shed some light on why one may be preferable over the other. Read the rest of this entry »

Best Features on Cloud Phone Systems

February 21st, 2020
Best Features on Cloud Phone Systems

Cloud phone systems give your business some key phone features.

Delivering your business’s phone service through the internet has its benefits. With these cloud phone systems come the unique tools and features enabled by your phone system’s connectivity with your wireless network. You and your employees can take advantage of these items to expand your business capabilities or improve productivity. What are the features you should be looking for in cloud phone systems, and how can it bring value to your business operations? Read the rest of this entry »

Telecommunications Carrier Red Flags

February 14th, 2020
Telecommunications Carrier Red Flags

Frustrated with your service? Watch out for these red flags from your telecommunications carrier.

Using the right telecommunications services supports your operations and furthers your business growth. It stands to reason that the telecommunications carrier which your company relies on should be as invested in your business’s success as you are. Otherwise, you could run into significant problems that hinder your employees and your company. When you partner with a telecommunications carrier, look out for these red flags in their service.  Read the rest of this entry »