If you have decided to switch your company over to VoIP, your next big step is to research VoIP providers and choose the one that is right for you. Finding the right VoIP provider can be a considerable challenge, but discovering one that works well for your business and fits your budget is essential. Read on to learn about four things to look for in a VoIP provider for your business.Read the rest of this entry »
Whether your business is just starting out or you are opening a new office for a large multinational corporation, setting up a phone system for your new or existing office can be a pain in the neck. You have innumerable options available, but one of the first things you can decide in your telecommunication solution search is whether you will opt for a hosted phone system or an on-site system. This post will help you evaluate your situation and determine whether or not a hosted phone system is right for your business. Read on to learn more.Read the rest of this entry »
Last week we discussed the essential pieces of telecommunications technology necessary for call centers. This week, we are delving into the needs of the call center’s hip younger brother: the contact center. Contact centers are like call centers in that they bridge the communication gap between consumers and corporations, but contact centers have a 21st-century twist. Where call centers primarily rely on phone calls, contact centers open things up to text and video communication through email, instant messaging, and video chat. Here are three exciting tools that can help your contact center excel.Read the rest of this entry »
All businesses have telecommunication technology needs, but the needs of call centers can be exceptional. Headsets, recording software, and other specialized equipment are industry standards that can help your call center operate more efficiently. Meeting the technological demands of a call center can be overwhelming, but sticking to a set list of equipment and software types can help you narrow down your product search. Read on to learn more about four must-have pieces of equipment for any call center.Read the rest of this entry »
There are many different headsets available for commercial telecommunications applications, but how can you tell which one is right for you? There are features designed for loud offices, high-security environments, and more. The first step in finding the perfect headset for you and your employees is to figure out exactly what features you need and want. Ask yourself the following four questions about your telecommunications needs to narrow your search for the perfect headset.Read the rest of this entry »
While conference bridges and other phone solutions work well in many situations, sometimes you just need a face-to-face chat. Video conferencing solutions for businesses have many uses in the modern office, some of which are unexpected. Many in-person meetings and tasks can actually be accomplished with similar results using video conferencing, which can save time and money by reducing the need for employee travel. Here are five uses for video conferencing that can help your business become more productive, spend less time and money, and place less emphasis on physical locations.Read the rest of this entry »
The fax machine has been around for a lot longer than you probably think. It was invented way back in 1843, and even though many people think it has been replaced by email and the internet, it hasn’t. People still send over 17 billion faxes every year, because faxing information is secure, it is legally binding, and it is pretty convenient. When was the last time you saw a fax machine? Unless you have one at your business, finding a place to fax something can be inconvenient. And even if you do have a fax machine, there are other aspects of owning one that can be costly and inconvenient. For these reasons and more, many people have made the switch to eFax.
If you are looking for a product that allows you to host extremely large conference calls, you are likely in the market for a conference bridge. Conference bridge systems and equipment run the gamut from inexpensive and spartan to costly and elaborate. When looking for a conference bridge product, you should keep in mind what you will be using the product for and who will be operating the system. Here are four features to consider when making your next conference bridge purchase.Read the rest of this entry »