Office headsets are one of those valuable tools that can make any business run more efficiently. These simple devices make handling phone calls much easier on your call representative, which, in turn, means better service for your customers and more revenue for the company. Many businesses or workplaces face different considerations when choosing office headsets. Picking the right headset puts your workers in a more comfortable and capable position to do their job productively. Read the rest of this entry »
Before we jump into the benefits structured cabling can provide to your business, let’s review what it is. A structured cabling system is a complete cabling and hardware infrastructure system for managing telecommunications services, like phone lines or internet connectivity. It takes on a higher degree of cable management service by creating a simplified and comprehensive cabling system throughout a building. Instead of direct endpoint-to-endpoint cable connections, the wires and hardware are connected through centralized patch panels and trunks.
Your company’s success may hinge on making high-quality or high-volume calls. In that case, we have various solutions, such as predictive dialer and reliable phone system equipment, to support your business efforts.
However, many businesses are also expected to take and answer thousands of calls. The way these incoming calls get addressed impacts customers’ and business partners’ impression of your company. Your business may use automatic call distribution centers or simultaneous ring features to help manage the call volume, and get callers the assistance they need. However, don’t underestimate the power of the business voicemail. Setting up a pleasant and helpful business voicemail message goes a long way in managing caller satisfaction and your brand reputation. Read the rest of this entry »
Delta Intellicom understands that as a telecommunication service provider, we play a vital role in your business’ success. We strive to use our expertise to provide the right solutions and products to your business phone and data service needs. As an industry, telecommunications tend to cause some challenging perceptions and issues to overcome for the businesses they serve. Therefore, let’s examine some common problems between business and their telecommunication service so you can see how Delta is committed to our customers. Read the rest of this entry »
Some business phone system features are meant to help by improving efficiency. The predictive dialer tool or feature can help some businesses achieve that by automatically setting up a stream of quality calls. However, before your next business phone system purchase, it’s important to understand the predictive dialer capabilities and how it can potentially help — or hurt — your operations. More specifically, you need to consider how this type of dialer will impact the quality and quantity of the calls it’s programmed to make, as well as how it plays into your company’s services or role you have. Read the rest of this entry »
An overhead paging system is useful in many commercial settings and can fulfill different important tasks. For the system to perform at it’s best for your organization, you need to choose the right speakers to work with your needs. Determining what type, where, and how many of these speakers to install at your workplace, from big warehouses to small business offices, can be overwhelming. Here are a few things to consider when selecting speakers for your overhead paging system. Read the rest of this entry »
Sometimes, the unexpected can happen, and your business phone system can go down. Then, you are left with two choices: either to replace it with a new system or to repair your current business phone system. If you’re torn on shopping for a new phone system or you’re apprehensive about spending the money to fix a system that may fail again, you should know that these are very valid concerns. Here are some factors to consider when deciding between replacing or repairing your business phone system.
If you are looking for a solution catered to your unique business situation, please contact Delta Intellicom for consultation on your telecommunication needs. Read the rest of this entry »
When it comes to having a reliable phone system and increasing its uptime, the types of cables used can have a significant impact. Businesses rely on fast internet connectivity to conduct business through the computer and support its VoIP phone service. If the business does not already use a wireless service, then the wired technology should support the business infrastructure to the best of its capabilities. Two common options in the telecommunications industry include copper and fiber optic cabling. Let’s assess the differences in copper cabling and fiber optic cabling’s performance. Read the rest of this entry »