It is quickly becoming abundantly clear that recording business calls can be a useful tool. Call recording allows you to go back and parse through huge amounts of information, which has only gotten easier and more sophisticated as the technology has developed. People used actual backup tapes back in the day, but we all know the drawbacks of physical tapes, which is why so many have switched to storing their business recordings on the cloud. If you’ve got your mind set on business call recording but aren’t sure where to start storing those recordings, we have the rundown for you.
Many businesses would agree the core of their success comes down to one thing: employee productivity. This can seem like an overwhelming task, and it can be hard to figure out how to best improve the productivity of the agents and employees of your call center. But if done correctly, your employees can and will improve across the board. Many call centers would agree that appropriate technology is vital to the success of employees and, therefore, the call center business as a whole. Read the rest of this entry »
Your office phones probably get a lot of daily use. As with anything that we operate after a while, it will get worn, even potentially damaged. At that point, you will find yourself needing phone system repairs or outright replacements. Because you and your employees are using those phones so frequently, you may be aware that on some days, the phone system isn’t performing to its highest capacity. Here are a few hard-to-miss signs that you need some phone system repairs. Read the rest of this entry »
Whether you’re evaluating your call center’s efficiency or thinking of upgrading key pieces of equipment, understanding the differences between a cloud call center and an on-premise call center is essential. Knowing the difference can help you come to more accurate conclusions about your business and equipment. Let us examine some key differences between cloud call centers and on-premise call centers. Read the rest of this entry »
Almost all businesses have a technical aspect and can involve servers or mechanical closets. That being said, structured cabling is crucial to any technical closet or setup. Structured cabling is infrastructure that supports the cabling of an organization’s technical systems or network and is considered a staple in modern data and telecommunication providers. The importance of organized cabling can not be understated. Let’s look into a few reasons why structured cabling can be beneficial to your business. Read the rest of this entry »
Just about every business has a phone system in place these days. A business phone system is so commonplace that it’s actually pretty alarming to customers when they try to contact a business with no phone number. Eventually, any business needs to begin to think about upgrading or entirely replacing their phone system. Part of this is determining just how many lines you’ll need. If you’re looking for how to determine the number of lines your business phone system needs, you’re in the right place. Read the rest of this entry »
Installing a PBX phone system can be incredibly beneficial for any company. This phone system, a private branch exchange system, facilitates internal communication via a private telephone network. This increases the speed of communication among company employees and connects employees that are distant from each other. PBX phone systems don’t require much upkeep after installation, but as with all technology, you may occasionally need to troubleshoot the system to resolve minor issues. Below we offer a few troubleshooting solutions for five problems that may arise within your PBX phone system. Read the rest of this entry »
Is your small to medium-sized business taking advantage of eFax? If not, you’re missing out on some great benefits of using this technology in your workplace! Despite the common misconception of sending faxes to be an outdated form of communication, faxing still plays an essential role in many small businesses. As such, a new technology emerged to improve upon the core functions of faxing and turned it into eFax. Keep reading to find out how eFax is an effective alternative to traditional faxing for small businesses. Read the rest of this entry »