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How to Assess Your Call Center’s Performance

January 8th, 2021
How to Assess Your Call Center’s Performance

When it comes time to assess how your call center is performing, track these factors.

Your call center is likely one of the biggest drivers of your business. Even if you don’t use the call center to generate new business, a well-run and professional call center is the best way to retain business through good customer service that builds trust. When it comes time to assess how your call center is performing, there are several KPI’s, or Key Performance Indicators, that you should be tracking.  Read the rest of this entry »

Cloud-Based Phone Systems Are More Reliable Than You Think

December 28th, 2020
Cloud-Based Phone Systems Are More Reliable Than You Think

Here are some of the best ways cloud-based phone systems can prove their utility — more than you may have initially thought.

You might be wondering how to adequately back up all your key files and data for those working remotely. Cloud-based storage solutions are not just dedicated to your computer; they can also be incredibly useful when it comes to your smartphone. The reality is, almost everyone these days has a smartphone with all their vital data on it. Having an effective and efficient place for people to store all of their critical data and make calls from anywhere can make living life from any location convenient and secure. Here are some of the best ways cloud-based phone systems can prove their utility — more than you may have initially thought.

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How A Better Phone System Could Help You Win More Business

December 24th, 2020
How A Better Phone System Could Help You Win More Business

A VoIP phone system could just be the telecommunication solution that will empower you and your employees to earn more business over the phone!

You want your business to succeed, and your phone system plays a more prominent role in that success than you may think. If your particular business depends on making calls and receiving calls to get customers, you need to use the right phone system and all its features to get you closer and closer to your sales goals. Simply knowing the differences between different business phone systems available to you and making the right choice for your voice solution can greatly impact your business. With this all being said, a VoIP phone system could just be the telecommunication solution that will empower you and your employees to earn more business over the phone! Read the rest of this entry »

Major Differences Between Traditional Versus Hosted PBX Solution

December 18th, 2020
Major Differences Between Traditional Versus Hosted PBX Solution

One area we see a lot of confusion in is the differences between traditional and hosted PBX solutions.

Here at Delta Intellicom, we like to stress the importance of quality communication. It’s something that so many businesses, even successful ones, seem to forget about, in part because it’s a landscape that’s constantly on the move. One area we see a lot of confusion in is the differences between traditional and hosted PBX solutions. It can be a tough decision to find the right PBX system for you, so it’s important that you’re aware of what the major differences between hosted PBX and traditional PBX really are. Read the rest of this entry »

3 Strategies To Help You Lower Your Business Phone Bill

December 11th, 2020
3 Strategies To Help You Lower Your Business Phone Bill

Follow these three strategies to cut unnecessary expenses from your business phone bill.

Companies conduct a large amount of their business over the web and phone now more than ever. Your business phone system plays a huge role in your company’s success, but you still need to be able to control costs. If you find yourself surprised or frustrated every month you get your business phone bill, it may be time to reevaluate this critical aspect of your business. Follow these three strategies to cut unnecessary expenses from your business phone bill. Read the rest of this entry »

Reasons to Use a Message or Music On Hold

November 30th, 2020
Reasons to Use a Message or Music On Hold

Providing your customers with a message or music on hold can have significant benefits. Keep reading to learn more!

We’ve all experienced the joys of on-hold music. It’s something to keep you distracted, and sometimes, you may even find yourself humming along. That may be the case, but the psychology behind having music on hold runs much deeper than that. Music and messages on hold were intentionally designed with plenty of science behind them. How do callers react to being put on hold? What understanding can we get about customers and how messages or music on hold impact them? Message or music on hold could be beneficial for you, but it’s important to understand what they really have to offer.

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Could Your Business Use an Overhead Paging System?

November 16th, 2020
Could Your Business Use an Overhead Paging System?

There are all kinds of businesses that can utilize an overhead paging system. Here are a few industries in which these systems are popular:

If your business has numerous employees or customers, you may be able to benefit from an overhead paging system. These systems can be beneficial for just about any company that fits those first two criteria, though some kinds of businesses benefit more than others. Like any business investment, there’s no universal prescription that makes sense. That’s why it’s important to look at different kinds of businesses and see which ones benefit most from using an overhead paging system.

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Improve Your Business With These VOIP Phone Features

November 13th, 2020
Improve Your Business With These VOIP Phone Features

VoIP phone systems offer many unique and useful features that can help to make your business run more smoothly and efficiently.

For many businesses, the phone is a lifeline of communication. This is why most businesses today have traded a traditional phone system for a VoIP phone or Voice over Internet Protocol phone, which is a phone system that converts voice to a digital signal to take advantage of computer and internet technology. VoIP systems offer many unique and useful features that can help to make your business run more smoothly and efficiently and improve your business communications Read the rest of this entry »