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Headsets As Essential Business Assets 

September 24th, 2021
Headsets As Essential Business Assets Delta Intellicom

Digital phones and voice-over IP have become the convenient new method for telecom business.

If you’re in a business that’s best handled over telephones, you must have already run across an issue that is fundamentally built into the workload: holding a phone all day, every day. It’s a pain, and there’s no easy way to do it. Corded or cordless, smartphone or rotary, phone-based jobs all have to overcome the physical hurdle of managing an entire day of speaking into a device.

The obvious solution lies in headsets. Headset technology has advanced considerably for phones since the very inception of phones. Even telephone line operators in the 50s and 60s had headsets. It’s not new. It’s just gotten better and better over time. In this blog, you’ll the benefits of using headsets as an essential part of the business.

Prevent Physical Pain

Headsets prevent arm pain, neck pain, shoulder pain, and many other work-stopping issues from developing in employees. Not even heavy lifting labor jobs have to hold their tools to their head for hours at a time. It’s just not done, physically. Telephone operators now have a wide range of tools and resources at their disposal that can make the job much more accessible and lead to far more minor work-related injuries.

Wired headsets come from a wide variety of manufacturers and can be equipped to work with any phone system – or any computer system. Digital phones and voice-over IP have become the convenient new method for telecom business. Phones can be directly connected to headsets, allowing for maximum convenience of a hands-free model or computers with their onboard sound hardware.

Easy To Use

Wireless headsets remove the hassle of being tethered to one spot all day with minimal movement. They can be rechargeable or battery-powered and are generally highly lightweight. Headsets can also come in minimalist one-ear models with a single slim microphone or have a more comfortable over-ear padding that provides comfort and convenience.

Phone technology has been updated considerably since the advent of telecom services. There is no reason not to edit with it. Choose higher-quality devices to produce higher-quality services and turnaround for your team.

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.

 

 

The Main Benefits of Using Call Queuing

September 17th, 2021
The Main Benefits of Using Call Queuing

Everybody has experienced waiting in a line of a call queue when they contact a customer service or sales rep.

If you have to wait as a customer, you want to know that somebody will be there soon to help you, and a call queue allows you to set your expectations for your callers like this very easily. Everybody has experienced waiting in a line of a call queue when they contact a customer service or sales rep. In fact, most people are now anticipating a long hold before they even dial up a number, which could make them annoyed at the thought of getting in touch with your company. When you are trying to provide a friendly customer experience, annoyance is the worst emotion you want your customers to feel. This is where call queuing comes in. Read on to learn all about it and how it can help your company!

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Everything to Know About Power over Ethernet

September 9th, 2021
Everything to Know About Power over Ethernet

Our experts discuss in fine detail what you need to know about Power over Ethernet.

What if we let you know that it was actually possible to send electricity through an Ethernet cable to power another device or devices? Would you really believe us? You should because that is precisely what Power over Ethernet, or PoE, does. There is a lot to learn about PoE, including what it is, how it operates, and more. Our experts discuss in fine detail what you need to know about Power over Ethernet. If you are curious and looking for a bit more information, we have got you covered. Read on to learn more about Power over Ethernet!

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The Main Reasons VoIP Phone Systems are Wonderful for Business

September 3rd, 2021
The Main Reasons VoIP Phone Systems are Wonderful for Business

VoIP is a modern telephone solution that gives companies better flexibility in how they can do business over the phone.

Each year, businesses dole out millions of dollars to traditional phone companies for the privilege of placing some calls over landlines. It is a deeply entrenched system, all built upon a century of business. However, there is an easier way to do business, one that provides better functionality, more features, and better customization. VoIP is a modern telephone solution that gives companies better flexibility in how they can do business over the phone. Today’s businesses rely heavily on their phone systems for more than just internal communication. Instead, most are looking for phone systems that can be their customer or support teams’ primary communication tool. Modern VoIP solutions are up to the task. Read on to learn all about the technology and the advantages of VoIP solutions.

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How to Create Comfort in Your Telecommunication Skills

August 27th, 2021
How to Create Comfort in Your Telecommunication Skills

Telecommunication is a necessary part of modern life, but it doesn’t need to be a cold, negative experience.

Unfortunately, telecommunication has gotten a bad rep. This is in part because of how tough it is to create a meaningful connection over the phone. When you’re talking to someone face-to-face, you can immediately see their reaction and empathize with what they’re going through. Some telecommunicators aren’t interested in that, which is why we see things like “cold calling” pop up and make us immediately think of negativity. Telecommunication is a necessary part of modern life, but it doesn’t need to be a cold, negative experience—in fact, we have some tips on how you can make sure everyone ends up feeling great about their telecommunication experience

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What Makes Up a Successful Call Center?

August 20th, 2021
What Makes Up a Successful Call Center?

Excellent customer service is going to be the name of the game for most call centers.

“Thank you for calling ABC company. This is Sarah. How can I help you today?” “Oh you’re a real person? That’s great!” “I sure am! How can I help you?”

“You’ve reached ABC company. We are not able to take your call right now, but if you leave us a detailed message, we will get back to you as soon as possible. Have a great day!” *Click (calls your competitor).

Of those two scenarios, which sounds better for your company? Often the chance to secure business or lose it comes down to the interaction your customer has on the phone. But it is unreasonable to expect you to answer your phone at all hours of the day and night. This is why many companies opt for a call center. But you want that call center to be successful. Usually, what that means is that you want your call center calls to always secure business for you. Read on for some of the characteristics to look for to make sure that your call center is successful.

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VoIP or UCaaS: Which is Best for Your Business?

August 13th, 2021
VoIP or UCaaS: Which is Best for Your Business?

Making the right selection between VoIP or UCaaS can be cumbersome, but knowing what to look for when it comes to your unique situation can really help make the decision-making process slightly easier.

For businesses, proper security measures must be in place to keep important information safe and secure. In fact, in any business context understanding the best way to communicate with your team and staff makes a difference in how successful your business is. The reality is, knowing what type of software might be best to provide a safe and secure platform for companies to use can really make a huge difference. When considering this specific and critical component of your business, being properly informed about the best approach to take is much-needed. Ultimately, making the right selection between VoIP or UCaaS can be cumbersome, but knowing what to look for when it comes to your unique situation can really help make the decision-making process slightly easier than it may have appeared initially. Here is a helpful guide to steer you in the right decision when it comes to your specific business.

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How Artificial Intelligence is Helping Telecommunications

August 6th, 2021
How Artificial Intelligence is Helping Telecommunications

How is AI intertwined with the growth of the telecommunications industry?

Backed by rapidly developing technology, the telecommunications field is one area where we’re seeing unprecedented growth. It doesn’t seem to be slowing down either, with big changes coming in terms of mobile networks and the Internet of Things (IoT). While many factors are causing this telecom boom, one that can’t be underlooked is the growth of artificial intelligence within this field. How is AI intertwined with the growth of the telecommunications industry? Let’s take a look.

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