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Name: Delta IntelliCom
Address: 2131 Espey Ct #16, Crofton, MD, 21114, United States
Telephone: 1-800-946-3358
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3 Reasons Why A New Phone System Can Improve The Customer Service Of Your Business

January 11th, 2019

Now that the new year is in full swing, it is now a great time to rethink your business’s operations and consider making some upgrades. Many companies today are long overdue for an upgrade to their phone system. In many ways, your phone system is an integral component to the overall success of your business because it is one of the best forms of communications between employees and customers. A new system is often well-worth the investment. Keep reading and discover how a new phone system can improve your business’s customer service.

Makes Your Business More Efficient

Time is money. Generally speaking, the quicker you can serve your customers the more money you will be making because of it. A new phone system can drastically enhance the efficiency of your business’s operations. It can allow you to serve patients in ways that you were never able to. For example, a VoIP allows employees to answer calls from customers from anywhere.

Separates Yourself From The Competition

If you want your business to thrive, you often will need to separate yourself from the competition. Once customers realize how easy it is to get a hold of an employee, you shouldn’t be surprised to see your investment pay off. Customers are going to be more likely to give you their business if you offer superior customer service.

Better Personal Touch

Many customers do not want to be relegated to automatic responses. A new phone system that easily allows a customer to reach an employee with a question is a must. By providing exceptional human interaction, your customer base will be satisfied with your services.

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Google+, Facebook, Twitter, and Pinterest.

4 Advantages of Managed Ethernet Switches

January 4th, 2019

The main difference between a managed and unmanaged ethernet switch is that managed ethernet switches provide more control. As a network grows and becomes more complex, it will require more capabilities to manage it effectively. To offer a simpler explanation, managed ethernet switches are also known as intelligent switches. With that in perspective, you already have some great incentive to investigate further into the benefits of utilizing a managed ethernet switch. Read on to learn more about some of the advantages of managed ethernet switches.

Better Management and Troubleshooting

Managed ethernet switches provide the ability to manage diagnostics and monitor network performance. Without these capabilities, it becomes incredibly difficult to control the network. These abilities also aid with troubleshooting, especially for industrial applications. With fiber small form-factor pluggable (SFP) monitoring, automatic warnings can be sent to your email or log system.

Optimized Network Traffic

With the ability to inspect and survey traffic flow comes the power to better control and optimize it. Managed switches provide access to information regarding data being transmitted to and from each port. With that knowledge, you can create a system of grouping for your devices. This type of grouping, otherwise known as Internet Group Management Protocol (IGMP), directs the ethernet switch to “listen” network multicasts, delivering the traffic to available ports.

Virtual Local Area Networks

Managed switches provide the ability to create and program Virtual Local Area Networks, otherwise known as VLANs. Regardless of the physical location, multiple VLANs can be managed with a single connection. To simplify network management, Tag VLANs are assigned to specific ports with all users being members of the same VLAN.

Security Access

Managed ethernet switches do a great job at controlling the communication that flows through a network. It breaks it down by only allowing necessary communication to flow through, and only when it’s needed. By limiting access to trusted devices only, you can prevent users from creating unauthorized sub-networks.

Phone System Solutions from Delta Intellicom

Why You Should Invest In A PBX Phone System

December 21st, 2018

As your business grows, your staff and responsibilities will grow as well. Your phone system should grow with you. In order to keep your business running efficiently, even as doing business gets complicated, you should consider updating your phone system. A private branch exchange, or PBX, phone system can help ease communication and business operations for your company by linking every aspect of your business. These computerized communication systems are easy to maintain, affordable, and have a variety of benefits and features that can help your business. Here are just a few reasons why you should invest in a PBX phone system.

Maximize Control

By using a PBX phone system, you centralize the communications for your company. Instead of a long list of contact information for everyone at your company, you will have a single point of contact through which communications can be filtered and easily managed. Plus, the system prevents multiple calls from blocking one another, allowing you to conduct business better, with fewer headaches–and no phone tag.

Improve Internal Communications

When you call another number within your company, even within the same office building, it will be routed outside and back to the other phone, possibly incurring charges and adding unnecessary steps to your internal communications. With a PBX system, the call never needs to leave your internal communications system. This results in fewer errors and more cost-effective communication within your company.

Web Integration

Modern PBX systems can even circumvent traditional telephone systems on the whole. When you utilize web integration with your PBX system, you can run your calls over the Internet using VoIP, or “voice over Internet Protocol.” This can help you avoid telephone bill costs and integrate your communications into a simple, cloud-based system.

Minimal Maintenance

When you use a cloud-based system for your communications, you won’t need to worry about new equipment. This makes the update to PBX phone systems a simple and user-friendly upgrade. Plus, over the long run, this will eliminate many maintenance and equipment repair costs associated with a traditional phone system.

Easy Automation

PBX phone systems allow for easy automation through the use of an automated attendant. Rather than a receptionist, your calls will be routed through an automated menu. In order to keep your automated routing uncomplicated and user-friendly, be sure to include the option to bypass long instructions by entering an extension.

Phone System Solutions from Delta Intellicom

3 Benefits of Cloud Phone Systems

December 14th, 2018

What You Need to Know About Cloud Phone Systems — A cloud-based phone system may be the right choice for your business!

Each type of phone system has its own set of features. Depending on the needs and scope of your business, one may better serve your purposes than another. When it comes to cloud phone systems, there’s a large list of advantages that many business owners are currently using. Here are three benefits of cloud phone systems.

The Savings

Did you know that Cloud-based phone systems can lead to savings of up to 40% for local calls and up to 90% for international calls. For a majority of businesses, especially small businesses, those numbers alone are a great incentive to choose cloud phone systems. Depending on the size and scope of your business, there are some unlimited packages available that are even more economical, especially if a large part of your business model requires a lot of telephone communication.

The Reliability

When it comes to communication, it’s important that businesses remain reliable for their business partners and customers. With that in mind, cloud phone systems offer unrivaled reliability. That’s because the bulk of the components used for the system are not located onsite, or even in the same location. It’s called “geographic redundancy,” and it helps prevent having to deal with a total failure due to the breakdown of any one component.

The Flexibility

Business doesn’t operate the way it used to. Now, it’s more mobile than ever, and that mobility requires a phone system that can support key players being in various locations at any given time. As long as you have access to a working internet connection, you will be able to connect to a cloud phone system. Many use apps that allow their users to access all the benefits of the service from any device.

Phone System Solutions from Delta Intellicom

What Do You Need To Have A Wired Network?

December 7th, 2018

Invest in a wired network today!

A completely wireless connection may sound nice in theory, but in reality, it can be quite dangerous to rely solely on being wireless. Sure, a wireless network allows you a great deal of mobility, but they are not always reliable. A wired network is the most secure option available, while also being considerably faster at times than a wireless setup. Also, it should be mentioned that a wired network is the more reliable option to go with, although, there are a few things that you will need to have in place for a functioning wired network. Read the rest of this entry »

5 Reasons Why Call Recording Is Worth The Investment

November 30th, 2018

If call recording software is something that’s on your radar, here are five reasons to opt for it in your business.

As a business owner, weighing the pros and cons of each technology upgrade is a crucial part of any change for your company. Not all technology lives up to expectations, and all of it tends to come with a pretty hefty price tag. If call recording software is something that’s on your radar, here are five reasons to opt for it in your business. Read the rest of this entry »

How A Hosted VoIP Telephone System Can Benefit Your Business

November 16th, 2018

When you have a sales team that needs to be kept busy, and customer service representatives that need to be on the line, having a reliable, high-quality system is essential.

Is your businesses telephone system holding you back? Having an up to date, easy to use telephone system is essential to any business, but especially highly mobile ones. A VoIP service offers a wide variety of cost-effective benefits that may help build your business. Want to know more? Today we’ll take you through five key advantages of a VoIP system. Read the rest of this entry »

How Fiber Connectivity Can Benefit Your Business

November 9th, 2018

Invest in fiber optic cables today!

Good internet connectivity is important for businesses today. Fiber optics cables will provide you with the strength of fiber connectivity. Keep reading and discover how fiber connectivity can prove to be extremely beneficial to your business. Read the rest of this entry »