Having a call center for your small business can greatly improve customer satisfaction and increase the productivity of your business.
Small businesses have to be careful about every penny spent. They simply don’t have the padding in their budget to chase after new services that won’t give them a return. What’s surprising to so many small business owners is that a call center can be a way to grow their business.
Automatic call distribution is critical for keeping your business or call center running smoothly and maintaining customer satisfaction.
Your business wants to serve every customer as efficiently as possible. One way to accomplish this is with automatic call distribution (ACD). This system is an effective method of taking incoming calls and directing them to the person who is best able to meet the caller’s needs, whether that is someone in the sales department or the help desk.
There are a few simple ways business owners can lower their phone bills and protect their company’s bottom line.
Every business needs access to certain tools to do a great job, including things like internet and electricity. Unfortunately, these services can really add up and end up taking a toll on your bottom line. There are numerous ways to lower your business phone bill so that you get the same great service without sacrificing what you need. How can you lower your phone bill?
Keep a close eye on your VoIP system to ensure that it is secure, and take steps if you notice any suspicious activity.
Voice over Internet Protocol (VoIP) technology is more popular now than ever before, thanks to its versatility and affordable cost. However, it does have some unique vulnerabilities that business owners need to be aware of. Your VoIP system could be exploited and used as a tool for fraud by opportunistic criminals. What are the signs your VoIP system has been hacked?
Cloud security is absolutely critical for modern businesses that are handling and storing sensitive information.
Cloud security is the technology, processes, controls, and policies that protect your cloud-based systems, infrastructure, and data. You and your cloud service provider are accountable for implementing a cloud security strategy that protects your data, adheres to regulatory compliance, and protects your customers’ privacy.
A dependable strategy will protect you from the financial, reputational, and legal ramifications that data breaches and data loss causes. Here is how to strengthen your cloud security.
There’s a significant difference between on-premise and hosted phone systems that businesses should be aware of.
Phone systems are a critical part of any business, and choosing the right one can determine whether or not your employees have access to the tech that they need to get the job done. Two of the most common options for phone systems are on-premise and hosted services. Which is right for you, on-premise or hosted?
Technology is always moving forward, even in the telecommunications industry.
For the telecom industry, adapting to rapidly evolving consumer demands while navigating the redefined post-COVID precepts of business itself is no small task. Judging from expert opinion and observable trends, one might soundly conclude that the key to surviving—or better yet, to thriving—lies in embracing digitization and, more specifically, expanding interconnectivity. The latter has emerged as a linchpin of telecommunication trends in 2022.
Read along below for details and analysis of the trends currently shaping this industry.
The Internet of Things, or IoT, provides many benefits for nearly any business through network connectivity and optimization.
The Internet of Things (IoT) is based on a term coined back in 1999 by a man named Kevin Ashton. At its core, IoT describes a series of connections across a network of applications and devices that allows users to determine integration between these entities for the sake of bolstering their usage. IoT is constantly evolving and moving forward, making it an important mainstay both in our homes and businesses to make our lives easier through automation and being able to operate many devices and applications from a single device.
