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3 Emerging Trends in Call Centers

May 8th, 2020
3 Emerging Trends in Call Centers

New technologies expand the boundaries of what we thought would be present in the data and telecommunications field. Here are a few of these emerging trends that are transforming call centers.

Today, technology is evolving rapidly in almost all fields of the commercial world. It is no longer sufficient to simply have the best call service software or the best wiring equipment at call centers. In fact, new technologies expand the boundaries of what we thought would be present in the data and telecommunications field. Let’s discuss a few of these emerging trends that are transforming call centers. Read the rest of this entry »

Simple Practices to Secure Your Business Computer Network

May 1st, 2020
Simple Practices to Secure Your Business Computer Network

Engaging in a few policy changes and simple practices can bring more security to your business computer network.

Any business professional or telecommunications expert will tell you it’s highly important to secure your business computer network. With an unsecured network, all of your business-related data and communications could be susceptible to hacks and can easily be stolen by cybercriminals. Particularly small businesses that may not have the resources or know-how to protect their data from a cyberattack can find their business computer network rather vulnerable. However, engaging in a few policy changes and simple practices can bring more security to your business computer network. Read the rest of this entry »

Tips for Better Video Conferencing

April 24th, 2020
Tips for Better Video Conferencing

We have a few tips for you to practice for better video conferencing, now that many are turning to telework.

During this time, while many are turning to video conferencing for telework, a few things can go grand, and others can go very wrong. Many people have experience video conferencing and participating in virtual calls in the office, and some are adjusting to working with this useful telecommunications tool at home. Whatever your circumstances may be, we have a few tips for you to practice for better video conferencing. Read the rest of this entry »

Perks of Outsourcing Data Services For Your Business

April 17th, 2020
Perks of Outsourcing Data Services For Your Business

The perks of outsourcing data services translate to lower costs and better productivity. Find out more in detail here.

Businesses of all sizes and industries can reap tons of benefits from outsourcing data services to reputable providers. In many cases, several telecommunications providers also offer data services in conjunction with voice and phone system solutions. Outsourcing data services lets a dedicated company store and manage your business’s valuable information, for anything from payroll to databases. The perks of outsourcing data services translate to lower costs and better productivity. Read the rest of this entry »

Improve Call Center Customer Experience

April 11th, 2020
Improve Call Center Customer Experience

How can call centers deliver a better customer experience? A bit of strategic thinking and technological upgrades can go a long way.

A business sets themselves apart from their competitors by delivering high satisfaction through customer experience. A customer’s feeling of satisfaction when they walk away after being serviced can be a direct indicator of if they choose to return to your business instead of seeking out your competitors. For this reason, customer experience should be at the forefront of all business owners’ minds. Investing in new technologies can help a company’s call center procure better customer experience. Read the rest of this entry »

Key Aspects of Choosing a Telecommunications Provider

April 3rd, 2020
Key Aspects of Choosing a Telecommunications Provider

In order to effectively choose the right telecommunications provider for data services and solutions, a business needs to understand what they need to achieve.

In order to effectively choose the right telecommunications provider for data services and solutions, a business needs to understand what they need to achieve. Does one need to support hundreds of customers or thousands? Is it known what the most common reasons customers will have for contacting? Answering these questions and more ahead of time will help guide a business owner to making the right decision for their telecommunications provider’s services. Let’s dive into some key things all business owners should consider. Read the rest of this entry »

Voice Over IP: Crucial to Telecommuting Success

March 28th, 2020
Voice Over IP: Crucial to Telecommuting Success

Voice over IP solutions make remote work and telecommuting far more productive and secure.

Plenty of businesses have already turned to voice over IP solutions to enable the best work from telecommuting workers. These are workers who work remotely, either at home, while on travel, or anywhere else away from their office phone and computer. Telecommuting offers flexibility to businesses and employees. Companies can save money on leasing physical office space and attract workers from a greater talent pool. Employees get the flexibility of working outside of the typical office-environment and cuts out the hassle of commuting to work. Telecommuting is the way of the future, and voice over IP provides the best tools to support a company’s remote workforce. Read the rest of this entry »

Managing High Call Volume to Small Business Phone System

March 20th, 2020
Managing High Call Volume to Small Business Phone System

A small business phone system is not like one you would find at a call center. How can you manage high volume of calls to your business while providing customers with timely service?

Telecommunication and a business’ network is the backbone by which a small business can serve their customers. When a business’ customer base grows, it is only logical that their over-the-phone support would be in higher demand. Any failures or slowdowns when serving customers via these systems can result in negative consequences for a business. Even if an upgrade is not possible, there are a few things a company can do to help mitigate a higher demand on its telecommunication system. Read the rest of this entry »