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5 Reasons Why You Should Upgrade Your Phone System

March 22nd, 2019
5 Reasons Why You Should Upgrade Your Phone System
Upgrade your phone system in 2019!

Technology is always growing, which means there are constantly more ways to incorporate it into your place of work. This is especially true when it comes to your phone system. You do not want to stay stuck with your old, outdated phone system for long as it can potentially hurt you and your business. If you do find yourself though struggling to make the leap to upgrade your phone system, you should consider these five reasons.

Lessens need for receptionists

A receptionist already has a busy enough job at times. It can become a lot for them to have to constantly answer and transfer incoming phone calls. For some businesses it is not even practical to have a receptionist do this. By upgrading your phone system to having direct lines or an auto attendant, you can make it easier and faster to receive phone calls.

Improves customer service

Upgrading your phone system can also be quite helpful in improving the customer service your business offers. As previously mentioned, you can make your phone system more efficient and easier for your customers to call in to. By creating an easier, better flowing system, your customers will be more happy and willing to call into you when need be. A new phone system will benefit both you and your customers.

Mobile and portable

After updating your phone system, you will be able to benefit from having remote access at the ready. You can get voice messages emailed to you so that they can be checked via a smart device or laptop. If you so choose, you can even set up your phone system to transfer calls directly to your cell phone. As a result of upgrading your phone system, you are no longer tied down to your work desk when it comes to your phone system.

Scalable

The number of employees you have may not always remain the same. People will join you, and you will have to part ways with employees from time to time. This is why upgrading your phone system to be scalable is nice because you will always be able to have the exact number of phone lines you need any given day.

Increased voice mail options

Most phone systems have very limited options when it comes to voice mail, usually boiling down to repeat or delete. With an upgraded phone system, you will be greeted with an increased amount of options, such as archiving, saving, and editing.

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on FacebookTwitter, and Pinterest.

3 Ways A Business Phone System Can Benefit Your Employees

March 15th, 2019
3 Ways A Business Phone System Can Benefit Your Employees
There is a phone system for all types of businesses.

A business phone system is a tremendous investment for businesses of all sizes. In order for a commercial business to succeed, they need to be able to communicate effectively internally (employees to employees) and externally (employees to customers). The business phone systems today have several features. We have compiled a brief list of a few ways a business phone system can benefit your employees. Consider these advantages and invest in one for your business this year!

Ability To Transfer Calls

With a business phone system, an employee can transfer a call with just a click of a button. This is a great feature that will improve your business’s customer service. Without one in your office, you run the risk of your business seeming unprofessional to clients. You should be able to transfer a customer on your own without having to rely on another person in your office,

Ability To Share Phone Lines

Did you know that with a quality business phone system today, your employees will have the ability to share phone lines? Every employee should have access to every line have their own extension number. For larger sized companies, this makes communication a lot easier because information does not need to be relayed as much.

Lessens Need For Receptionist

Today, if you call a commercial business, you are either answered by a receptionist or an auto attendant (when you hear a list of instructions of what to dial into your keypad). For some businesses, it makes more sense to have an auto attendant because it is a faster way to reach individuals and you do not need to go through another person.  Many people actually prefer this because it cuts out the middleman.

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.

Which Type Of Phone System Is Right For My Business in 2019?

March 8th, 2019
Which Type Of Phone System Is Right For My Business in 2019?
When it comes to choosing the right phone system for your business, there’s plenty to consider.

When it comes to choosing the right phone system for your business, there’s plenty to consider. You’ll want to keep in mind what kind of technology your office will be using, how much of your business is conducted over the Internet, your rate of growth, and more. Luckily, we’ve got you covered with a helpful guide to your business phone system options. Here are some tips for helping you find the right phone system for your business in 2019.

Traditional Landline Systems

A traditional landline system is supported by a phone company, so for many new business owners, this may seem like a simple and straightforward option. These analog systems require that you use-on-premises PBX hardware in order to utilize extension functions on your phone systems. This can be a headache when it comes to setting up your phone system, especially since many phone providers are phasing out these services in favor of wireless and cloud-based phone systems.This can also make it difficult to find the necessary hardware or repair it down the road.

Virtual Phone Systems

Another option is the virtual phone system,which uses a main business phone number to connect to remote workers. This type of system would connect to remote workers using their own home or mobile phones, which can be great for small businesses that require a lot of remote work. Virtual phone systems give you great options that you typically won’t have on your own personal phone to make remote work much easier. Unfortunately,these systems are more like extensive call-forwarding systems than full-fledged phone systems. They rely on your personal phone bills and may make things difficult as your business grows down the road.

VoIP Phone Systems

Lastly, VoIP phone systems use an internet connection rather than traditional copper landline wires. By running your phone service over the same Internet you use for your other business devices, VoIP systems can give you access to features that previously required large-scale,expensive PBX hardware, such as automated attendants and computer integration.These systems can even send voicemails to email inboxes for easy record-keeping. While you need to have a strong, consistent Internet connection to run these phone systems, they have many benefits that can allow your phone system to grow with your business.

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.

3 Data Protection Tips

February 28th, 2019
3 Data Protection Tips
Keep your data secure with these tips!

Protecting your data is about more than just files and documents. Passwords, financial information, and private information should be kept safe from hackers and network security threats that can compromise your employees’ and customers’ private information. Keeping your data secure helps to keep your customers, and your business, safe from cyber security threats. Luckily, there are many approaches you can take to keeping your devices, passwords, and your network secure from hackers, malware, and scams. Here are 3 data protection tips that can help you keep all your data secure.

1. Secure Your Network

It’s incredibly important to keep your network safe from hackers and malware to ensure that your business tech runs smoothly and your employees’ and customers’ personal information stays secure. The first step to securing your network is password protection–you always want to make sure your wireless network is password protected to prevent hackers from being able to access the information on your network. You may even want to consider using a VPN for more secure access to the Internet. Firewalls are also a great way to keep your network protected. Some are found in security software, but hardware firewalls built into your network router are a great way to keep your network safe from attacks, viruses, and dangerous programs.

2. Use Anti-Malware Protection

Anti-malware protection is a must for any business. Beyond your firewall or other network security protections, you’ll want to make sure employees are trained to spot telltale signs of malware. These will often attack your computer via scam emails that urge you to click on a link or visit a url. Make sure your team is trained to spot these scams to avoid malware infiltrating your system. It’s also a good idea to run anti-virus software that will scan your computer for any unknown spyware or malware that may wind up your computer.

3. Encrypt Your Data

Finally, data encryption is crucial. Encryption is a great way to protect your files, and there are many tools available that allow you to encrypt (and decrypt) emails. Encryption scrambles your data, which makes it harder to access in case of any attempted cyber attacks. This is a great option for sending sensitive or personal data across your network. Keep your data secure by using encryption and always remembering to backup your files.

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Google+, Facebook, Twitter, and Pinterest.

5 Advantages Of Investing In Call Recording Software

February 22nd, 2019
5 Advantages Of Investing In Call Recording Software
Call recording may be able to benefit your company!

No matter the size of your business, you know the importance of phone calls to productivity and success. Your phone system impacts your internal communications as well as customer service and business management, so your call records can be incredibly important for analyzing your business’s growth and success. When you use cloud-based call recording software to manage your business’s phone calls, you can improve organization, quality control, and more. Here are 5 major advantages of investing in call recording software.

1. Better Customer Service

First and foremost to any business is customer service. By being able to better monitor customer phone calls using call recording software, you’ll be able to keep better track of customer service needs, areas of improvement, and exemplary customer service by your employees. No matter how far you are from your employees, customers, or office, you can use your call recording software to ensure your customer service comes first, making this a huge advantage of call recording software.

2. Improved Record Keeping

Modernizing your record-keeping is key to increasing productivity and helping your business grow. Call recording software will keep track of all your business phone calls and keep all your call records organized so you can access them anytime. This can help you stay proactive in the event of a dispute and is useful in any situation where you may need to reference your call records.

3. Instant Feedback

With call recording software, you can easily examine your employees’ growth and performance. As your business grows and changes, performance reviews can be difficult to manage, but call recording software gives you quick feedback that you can analyze in real-time. This will help you better monitor and review daily matters in your business so you can provide immediate feedback.

4. Quality Control

With all of this information at your fingertips, you’ll be able to re-listen to any calls from the day and double-check your information, allowing you to fix mistakes before they’re made. This allows your business to have better quality control and better customer service, which are both so important in telecommunication.

5. Simpler Training

When you have access to an entire library of past examples, you can implement simple training systems that can help new employees hit the ground running with your call system. This will help you maintain a high level of customer service and a consistent brand image.

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Google+, Facebook, Twitter, and Pinterest.

Why You Should Invest In Fiber Internet Connectivity In 2019

February 15th, 2019
Why You Should Invest In Fiber Internet Connectivity In 2019
Research shows that slow internet connections can decrease worker productivity an equivalent of one week each year.

Most people don’t spend a lot of time thinking about the cables that supply their internet. Most people rely on broadband supplied through traditional copper cable, but that isn’t the only option (and no, we’re not referring to wifi). A newer technology that many businesses are adopting is fiber optic internet installation. Fiber connectivity is new, but for many, it is proving to be a cost-effective solution.

Internet Speed

Research shows that slow internet connections can decrease worker productivity an equivalent of one week each year. This relationship is only going to get stronger as more and more of our business data is stored in the cloud. With 82% of businesses using the cloud for their data and CRM tools, slow internet will continue to hinder productivity. In short, faster internet will mean you and your employees get more done. And fiber connectivity is many times faster than anything on copper cable, with speeds as high as 100Gbps.

Reliability

Fiberoptic cable is stronger than copper cabling, and won’t be hindered by things like the weather conditions outside or electrical interference from heavy machinery. In fact, short of physically cutting the cable, nothing should disrupt the signal reaching your business through fiber connectivity. And since the only way to get to the signal is to cut the cord (which disrupts the signal) that means that fiber cables are more secure, since they also aren’t susceptible to the signal tapping methods that copper cable is.

Bandwidth

Fiberoptic cables offer significantly higher bandwidth than traditional copper cable., so your business should not see any slowdown accompanying increased use.  If you routinely max out your bandwidth with your current system, fiber connectivity could solve this issue.

Signal Strength

Traditional broadband signal degrades the further you move away from the switch. This means that if you have a big office, you need to use relay switches or your employees who are at the far end have to live with poor signal and performance. The signal doesn’t degrade nearly as much on fiberoptic cable, so even very large offices should have no noticeable signal strength decrease.

Symmetric Speed

Most DSL and Ethernet service providers will argue that upload speeds aren’t as important as download speeds, but this just isn’t true anymore. The way we are using the internet is changing; how fast we can send data out is just as important as how fast it comes in. We need to be able to pull data from our cloud storage while also sending data out via VoIP or cloud-based phone system. Symmetric speed, or equal upload and download speeds, is easy to achieve with fiberoptic cabling.

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Google+, Facebook, Twitter, and Pinterest.

The Future of the Telecommunication Industry

February 8th, 2019
The Future of the Telecommunication Industry
Big things are coming from the telecommunications industry!

Telecommunication professionals and industry experts have been making predictions, writing reports, and collecting sources about what the future of the telecommunication industry will look like. While some are technical, others are focused more on user experience. The following is a breakdown of a few of those factors that will drive changes in the future of the telecommunication industry.  

From Telecom to Content

According to current trends, industry professionals are predicting that the biggest names in telecom will be acquired by content companies. They are pointing toward the fact that companies that deliver content, service, and product are already overtaking the population of consumers by leaps and bounds. And as more content companies are becoming prevalent, subscription rates are becoming cheaper.

Device Connectivity

Over the next year, data volumes will approach zettabytes. That’s 1021 bytes. We have connected devices to thank for this dramatic rise. In response, there will be billions of new connected data sources on a global level.

Mobile Connectivity

The majority of internet users are accessing the web via mobile connectivity rather than hardline. Telecommunication companies must keep this in mind as wireless, and mobile connectivity is usually cheaper and much more convenient.

Assisted Living and Retirement Communities

It may seem like a surprise addition to this list but assisted living and retirement communities affect the future direction of the telecom industry. One of the most largely populated generations – the baby boomers – will be retiring and entering these facilities. These communities are often completely digitized to ensure that they run efficiently and that the full population of residents has adequate access to the internet and phone service. This means that they will require (and consume) much more bandwidth than ever before.    

Threat Sophistication

The telecom industry must continually be prepared to respond to, and even expect, higher threat sophistication to networks. In exchange for their subscriptions, consumers expect protection and secure connections. Carriers act as network guardians and are expected to provide the necessary innovations to support and provide network security.               

Telecommunication Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Google+FacebookTwitter, and Pinterest.

5 Facts About PBX Systems

February 1st, 2019
5 Facts About PBX Systems
Modern PBX systems come in four distinct variations: on-site PBX systems, on-site IP PBX systems, traditional hosted PBX, and hosted IP PBX.

Your phone system must accommodate your business model and easily adapt to any changes. An inefficient phone system will negatively impact your internal and external communication and damage productivity. Private Branch Exchange phone systems, often referred to simply as PBX systems, are an ideal choice for growing businesses. These systems centralize your business’s internal and external communication to one location. Affordable and versatile, PBX systems have a variety of features to benefit your business.

Four Types of PBX Systems

PBX systems have evolved from analog technology to more modern digital signals. All communication is centralized into one system and backed up on the cloud. Modern PBX systems come in four distinct variations: on-site PBX systems, on-site IP PBX systems, traditional hosted PBX, and hosted IP PBX. The four types are defined by operation and location.

Perfect for Growing Businesses

When businesses grow in staff and acquire new contacts, your communication system must evolve to meet new demands. Virtual PBX systems are an ideal resource for growing companies, due to their ability to add more phone lines without the need for additional hardware. These helpful systems are easy to maintain and require less technical work from your team.

Hosted On-Site or Off-Site

Based on your business model, PBX systems can be hosted either on-site or off-site. Each variation has numerous benefits and appeals to specific management styles. If you want more control over the system, an on-site PBX is your best option. On-site PBX systems allow businesses to remove or add phone lines directly. However, this calls for technical expertise from your staff and is not compatible with all teams. A third party service provider will handle all configuration needs for off-site systems, taking the stress away from management.

Affordable Telecommunication

Investing in an efficient PBX system will decrease your telecommunication expenses in many ways. The system will log and organize all communication, instead of placing all responsibility on the shoulders of one employee. It will eliminate the demand for multiple transfers and phone lines, and quickly adapt when your company grows in size. Though the installation costs are often steep, this fee will be applied only once.

2 Types of Hosted PBX Systems

Hosted PBX systems split into two distinct categories: the virtual PBX system and the standard hosted system. Analyze your business model and needs to decipher which option is best for you.

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Google+, Facebook, Twitter, and Pinterest.