Blog

Reducing the Costs of Phone System Repair

September 20th, 2019

When researching new phone systems, many companies raise concerns about costs and repair. A new, shiny set of telephones and headsets seems great until things start breaking. The best way to reduce the cost and hassle involved in phone system repair is to install a system that is the right fit for your needs and technical capabilities. Starting off with a robust telecommunication system can set your business up for success. Here are three strategies to decrease the cost and inconvenience involved in phone system repair.

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4 Benefits of Call Recording Software

September 13th, 2019

Whether your company uses phones for customer service, business-to-business transactions, or internal communication, call recording is an incredibly valuable feature. When employees speak to coworkers, customers, or clients on the phone, small yet essential details can get lost in the conversation. Call recording allows employees to refer back to discussions for training purposes, improved recordkeeping, and more. Businesses in any sector can benefit from a phone system with call recording capabilities. Here are four benefits of business phone systems with call recording features.

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How Automatic Call Distribution Improves Customer Service

September 6th, 2019

Automatic call distribution, or the process of routing incoming calls to the most suitable agent available, is a tool that allows businesses and contact centers to ensure that callers are directed to someone who can provide them with the most appropriate help. But what is it about automatic call distribution that makes it such a crucial part of excellent customer service? When you’re relying on a contact center to conduct customer service, it’s essential to ensure your customers are getting the best possible help. Here are some of the ways automatic call distribution improves customer service.

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Things to Keep in Mind When Shopping for Business Phone Systems

August 30th, 2019

If you’re in the market for a new business phone system, you’re likely already aware of just how many options there are. The market is saturated with different options for phones and communication devices, and it can be challenging to wade through them all. Fortunately, at Delta Intellicom, we have the experience to help you sort through the details you need and the ones you can skip. Today, we’ll discuss a few of the factors you should consider before you purchase a new business phone system.

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How Can My Business Use Power Over Ethernet?

August 23rd, 2019

Although some folks think of Ethernet as old and outdated technology, ethernet cables are being used for more and more high-tech applications. Power over Ethernet (or POE) is continuing to thrive as a method of transmitting data and electricity over the same cable, and there are many different applications for POE in business. From telecommunications and security applications to sales tools and visual displays, power over Ethernet can bring increased functionality to electronics in situations where separate power and data cables would be impractical. Read on to learn more about the uses of power over Ethernet in business and commercial settings.

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4 Things to Look for in a VoIP Provider

August 16th, 2019

If you have decided to switch your company over to VoIP, your next big step is to research VoIP providers and choose the one that is right for you. Finding the right VoIP provider can be a considerable challenge, but discovering one that works well for your business and fits your budget is essential. Read on to learn about four things to look for in a VoIP provider for your business.

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Hosted vs. On-Site: Which Phone System is Right for You?

August 7th, 2019

This post will help you evaluate your situation and determine whether or not a hosted phone system is right for your business.

Whether your business is just starting out or you are opening a new office for a large multinational corporation, setting up a phone system for your new or existing office can be a pain in the neck. You have innumerable options available, but one of the first things you can decide in your telecommunication solution search is whether you will opt for a hosted phone system or an on-site system. This post will help you evaluate your situation and determine whether or not a hosted phone system is right for your business. Read on to learn more.

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3 Useful Tools for Contact Centers

August 2nd, 2019

Last week we discussed the essential pieces of telecommunications technology necessary for call centers. This week, we are delving into the needs of the call center’s hip younger brother: the contact center. Contact centers are like call centers in that they bridge the communication gap between consumers and corporations, but contact centers have a 21st-century twist. Where call centers primarily rely on phone calls, contact centers open things up to text and video communication through email, instant messaging, and video chat. Here are three exciting tools that can help your contact center excel.

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