Blog

What is a Conference Bridge and Why It’s a Must-Have

February 19th, 2021

A conference bridge is a unique tool that helps to keep your office securely connected from anywhere. Learn more about conference bridge devices here.

Conference bridge devices, as seen here, are a great tool for securely connecting employees from virtually anywhere.

In the age of Zoom, having employees in different areas (of the building, the city, or even the world) is simply no longer the hurdle it used to be. Businesses have long addressed the issue of working together from afar with the business conference call, and this tool remains incredibly useful today. There are times when in-person meetings are impractical or even impossible and video conferencing simply won’t do. All of your employees have telephones at this point, however, and in those cases, it pays for your business to have a conference bridge as part of your business’s phone systems. Read the rest of this entry »

Call Center Phone Headsets: Two Types for Different Needs

February 12th, 2021

An easy way to improve call center performance is to provide employees with good headsets. Here are two types of headsets to consider for your call center employees.

Providing your call center employees with the headset type that works best for them will help ensure better efficiency and effectiveness.

Call center employees must use headsets in combination with their phone system to make sure they can quickly and accurately record information about their customers or sales leads. This eliminates the need for them to be holding their phone physically in their hand or using speakerphone function, which can distract other call center workers. An easy way to improve call center phone employee performance is to provide them with good headsets. Since they have to wear headsets to be able to work, it is good to be able to choose from different headset types to suit different needs. Here are a few types of headsets to think about for your call center employees. Read the rest of this entry »

Phone System Repairs: To Replace or Repair?

February 4th, 2021

A good phone system is essential to any office environment, so when you need phone system repairs, it may be time to consider whether to repair or replace.

All technology has an expiration date, and phone systems are no different, meaning phone system repairs may be in the future. A system that was cutting edge technology long ago may not be as well aged as one expected. It is hard for older technologies to keep up with cutting edge new advancements. But some other cases might just be a temporary problem that can be fixed through repair. If not updated frequently, a business must consider phone system repairs, and if that isn’t adequate, complete replacement. Here are some questions a business owner should ask themself when determining whether to fix their current telephone system or start fresh with something new.

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How Video Conferencing Affects Office Culture

January 29th, 2021

Here are some of the most significant impacts of video conferencing on office culture.

These days, we are all using video conference calls more than ever before. But what impact does this have on a company’s culture? The impact of virtual conferencing on a company’s culture is vital for any business owner to understand. The reality is, a company’s culture can have a significant impact on employee engagement, the company’s brand, and many other crucial elements. Providing ways to encourage a positive work environment and embrace collaboration becomes increasingly important when most people are stuck working from home. Here are some of the most significant impacts of video conferencing on office culture.

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Is Your VoIP Phone System Prepared for a Power Outage?

January 22nd, 2021

Depending on your industry, your phone system may be one of your daily operations’ most essential parts, the lifeline through which potential customers connect to your services and your business grows. A reliable and feature-rich phone system is vital because many companies switch from traditional systems to VoIP (Voice over IP) systems. But what happens to your VoIP system when the power is down? Occasional power outages are simply a fact of life in most areas, so it is crucial to be prepared not to miss valuable business opportunities.

A reliable and feature-rich phone system is vital because many companies switch from traditional systems to VoIP (Voice over IP) systems. But what happens to your VoIP system when the power is down?

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4 Phone System Concerns That Affect Customer Satisfaction

January 15th, 2021

Your company’s phone system should be easy to navigate. Here are some of the most common errors that could cause you to lose valuable business.

The humble telephone has come a long way. As advanced as modern technology is, sometimes it’s much less frustrating to speak with a live human than an automated phone tree. In the end, swift service should be your top priority. Otherwise, you risk losing precious revenue to one of your competitors. Your company’s phone system should be easy to navigate. Here are some of the most common errors that could cause you to lose valuable business.

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How to Assess Your Call Center’s Performance

January 8th, 2021

When it comes time to assess how your call center is performing, track these factors.

Your call center is likely one of the biggest drivers of your business. Even if you don’t use the call center to generate new business, a well-run and professional call center is the best way to retain business through good customer service that builds trust. When it comes time to assess how your call center is performing, there are several KPI’s, or Key Performance Indicators, that you should be tracking. Read the rest of this entry »