All businesses have telecommunication technology needs, but the needs of call centers can be exceptional. Headsets, recording software, and other specialized equipment are industry standards that can help your call center operate more efficiently. Meeting the technological demands of a call center can be overwhelming, but sticking to a set list of equipment and software types can help you narrow down your product search. Read on to learn more about four must-have pieces of equipment for any call center.Read the rest of this entry »
There are many different headsets available for commercial telecommunications applications, but how can you tell which one is right for you? There are features designed for loud offices, high-security environments, and more. The first step in finding the perfect headset for you and your employees is to figure out exactly what features you need and want. Ask yourself the following four questions about your telecommunications needs to narrow your search for the perfect headset.Read the rest of this entry »
While conference bridges and other phone solutions work well in many situations, sometimes you just need a face-to-face chat. Video conferencing solutions for businesses have many uses in the modern office, some of which are unexpected. Many in-person meetings and tasks can actually be accomplished with similar results using video conferencing, which can save time and money by reducing the need for employee travel. Here are five uses for video conferencing that can help your business become more productive, spend less time and money, and place less emphasis on physical locations.Read the rest of this entry »
The fax machine has been around for a lot longer than you probably think. It was invented way back in 1843, and even though many people think it has been replaced by email and the internet, it hasn’t. People still send over 17 billion faxes every year, because faxing information is secure, it is legally binding, and it is pretty convenient. When was the last time you saw a fax machine? Unless you have one at your business, finding a place to fax something can be inconvenient. And even if you do have a fax machine, there are other aspects of owning one that can be costly and inconvenient. For these reasons and more, many people have made the switch to eFax.
If you are looking for a product that allows you to host extremely large conference calls, you are likely in the market for a conference bridge. Conference bridge systems and equipment run the gamut from inexpensive and spartan to costly and elaborate. When looking for a conference bridge product, you should keep in mind what you will be using the product for and who will be operating the system. Here are four features to consider when making your next conference bridge purchase.Read the rest of this entry »
If you are in the market for an automatic call distribution system, you may be wondering what features are necessary or available for your business’s call center. Nowadays, automatic call distribution systems offer a wide variety of features to meet your individual needs. These features give you options for how calls are issued, where calls can be relayed, and what happens to callers after they have been placed in a queue. Here are four features to consider for your automatic call distribution system that employees and callers alike will love.Read the rest of this entry »
A reliable phone system is vital for any business, and we often take the ability to make calls for granted until something goes wrong. If your company uses a private branch exchange (PBX) to complete calls, you may have run into a few operational issues. While PBX systems have a reputation for being fairly low-maintenance, every system can have its quirks and errors. If you have experienced any of the following issues with your PBX system, follow these 4 PBX maintenance tips to keep your business’s phones running smoothly.Read the rest of this entry »
You and your employees rely on your phone system every day to help you effectively manage and grow your business through reliable communication. In the world of telecommunications, there are plenty of phone systems on the market, each with their own benefits and drawbacks. But when it comes to voice solutions, many businesses find VoIP, or voice over Internet protocol, phone systems to be the most effective and flexible option. There are several benefits to VoIP systems that make them excellent voice solutions for growing businesses. Here are a few of the benefits of switching your business to VoIP.Read the rest of this entry »