If you’re invested in growing your business and facilitating worker productivity, you need to use the right kinds of telecommunication services. Telecommunication services range from providing hardware, maintaining your voice and data systems, and managing your wired devices, and more. When these services, such as those that Delta Intellicom can offer your business, are working to maintain your telecommunication infrastructure, your employees can do their jobs better to enhance their productivity. Read the rest of this entry »
We’ve mentioned before how your small business growth necessitates adapting to a business phone system. Upgrading your tools is one thing, but you also need to trade up for a more reliable wireless network to handle your small business’s data. If there’s one thing all good business owners know, it’s the value of enacting changes that will better the way they can serve customers and reduce their operating costs. So what exactly are the benefits of setting up a wireless network to support your growing small business? Read the rest of this entry »
Many people tend to confuse a call center and a contact center for the same thing. While some of the expected duties and functions overlap, these two settings are not the same and operate differently from each other. There are inherent differences in the methods of customer interaction, and therefore, a difference in the communication experience. Keep reading to understand the difference between a call center and a contact center. Read the rest of this entry »
Office headsets are one of those valuable tools that can make any business run more efficiently. These simple devices make handling phone calls much easier on your call representative, which, in turn, means better service for your customers and more revenue for the company. Many businesses or workplaces face different considerations when choosing office headsets. Picking the right headset puts your workers in a more comfortable and capable position to do their job productively. Read the rest of this entry »
Before we jump into the benefits structured cabling can provide to your business, let’s review what it is. A structured cabling system is a complete cabling and hardware infrastructure system for managing telecommunications services, like phone lines or internet connectivity. It takes on a higher degree of cable management service by creating a simplified and comprehensive cabling system throughout a building. Instead of direct endpoint-to-endpoint cable connections, the wires and hardware are connected through centralized patch panels and trunks.
Your company’s success may hinge on making high-quality or high-volume calls. In that case, we have various solutions, such as predictive dialer and reliable phone system equipment, to support your business efforts.
However, many businesses are also expected to take and answer thousands of calls. The way these incoming calls get addressed impacts customers’ and business partners’ impression of your company. Your business may use automatic call distribution centers or simultaneous ring features to help manage the call volume, and get callers the assistance they need. However, don’t underestimate the power of the business voicemail. Setting up a pleasant and helpful business voicemail message goes a long way in managing caller satisfaction and your brand reputation. Read the rest of this entry »
Delta Intellicom understands that as a telecommunication service provider, we play a vital role in your business’ success. We strive to use our expertise to provide the right solutions and products to your business phone and data service needs. As an industry, telecommunications tend to cause some challenging perceptions and issues to overcome for the businesses they serve. Therefore, let’s examine some common problems between business and their telecommunication service so you can see how Delta is committed to our customers. Read the rest of this entry »
Some business phone system features are meant to help by improving efficiency. The predictive dialer tool or feature can help some businesses achieve that by automatically setting up a stream of quality calls. However, before your next business phone system purchase, it’s important to understand the predictive dialer capabilities and how it can potentially help — or hurt — your operations. More specifically, you need to consider how this type of dialer will impact the quality and quantity of the calls it’s programmed to make, as well as how it plays into your company’s services or role you have. Read the rest of this entry »